Cerritos Acura

I brought my TSX here each time I needed work / body work / routine check-ups. I trusted them completely and would defend them to the very end. This ALL changed when I brought my car in for routine service. / routine check-ups. I trusted them completely and would defend them to the very end. This ALL changed when I brought my car in for routine service. They were always friendly (unsure if cause I'm a girl or its genuine). I was told that my car needed a ton of work done even though I had it checked not six months earlier because of an accident. I made clear after the accident to fully check everything out. After hearing that I needed a ton of work done I was shocked. I told I would think about it because its a lot and I'm a full time student. As I was waiting for my car, an employee was moving another car (a TSX) into a parking spot (where they usually park the cars for pick-up by owners). This employee had no idea how to drive a stick and went through the parking and ending up stalling the in the middle of lot. He then tried 3 times to get it in reverse, was unsuccessful every time. The fourth time he did this he actually floored the gas pedal and jolted the car onto the curb in front. The sound of metal scratching against concrete is like nails on a chalkboard. Add to the fact I also heard the scraping of the front end on the curb. He fully drove the full front end onto the curb. The front wheels were touching the curb, that's how far he drove it up. He got out realized what he did and found someone who could drive the car. What irked me the most is when he got out he was laughing! I went to the desk and told a girl employee who walked outside with me then talked to the guy and started to chuckle also. I was appalled by their actions and found my guy (who always helped me) and told him. He came out and seemed to take control of the situation. It's unknown to me if the owner of the car was ever told. I still have the car's plate # and have yet to find the owner's info. When I got home my mother who witnessed the whole accident also called Matt Browning, director of the dealership, figuring a man with that title, would like to know what kind of mayhem is going on at his dealership. We called him that day, left a message simply asking for a return call and received nothing back. I called the next day twice (morning / afternoon) left message both times, and still never got a call back. Just pure disappointment. Another problem I had with them that day is the "work" I needed done. I took my car to a family run service shop. I only tried this guy because my parents trusted him with their cars and always took excellent care and appropriate pricing. I told the shop owner that I had visited a dealer a week before and was wondering if I truly "needed" all that work done. When he told me that HALF of it was unnecessary work and that they were charging triple the correct price! I WILL NEVER GO TO THIS DEALER EVER AGAIN! IF YOU VALUE / CHERISH YOUR CAR -- TAKE IT SOMEWHERE ELSE! YOU WILL GET RIPPED OFF AND WHO KNOWS WHAT ACTUALLY GOES ON WHEN YOUR CAR IS OUT OF YOUR SIGHT! More

Absolutely fantastic. They were most courteous and helpful. Understood what I was looking for. They got me through the leasing process quick with no hiccups. Great experience. I have heard from bot helpful. Understood what I was looking for. They got me through the leasing process quick with no hiccups. Great experience. I have heard from both about how I was doing and if I had any questions or concerns. Karen More

Worst customer service by far. Rude, aggressive, and they do not take lightly to push back on negotiations. I went in to purchase a new RL but their snobby attitudes swayed me to purchase fom a more consumer do not take lightly to push back on negotiations. I went in to purchase a new RL but their snobby attitudes swayed me to purchase fom a more consumer friendly dealer. Don't give them business. You can get a good deal anywhere else and be treated like its your money, not theirs, being spent. More

Tony is one of the best sales people I have ever worked with. He went above and beyond just to earn my business (which he did) . Not only do i love the car but i also reveived an unforgetable experience of with. He went above and beyond just to earn my business (which he did) . Not only do i love the car but i also reveived an unforgetable experience of great customer service. I would highly recommend Mr.Tony Pakeer to any body I know. He made my vehicle purchase easy, fast, and fun.! Thanks tony :) More

Sorry for the delay. Computer was down. Service was excellent. Mr. Newaz was able to answer all of our questions and concerns. He was helpful and overall very professional. He set up some of the vehi excellent. Mr. Newaz was able to answer all of our questions and concerns. He was helpful and overall very professional. He set up some of the vehicle features for me. And gave me a great interest rate. I am very happy with my vehicle!!! More

I think it is easy to harp on car dealers. For the most part their bad reputation is well deserved, but Cerritos Acura in my opinion is one of the few good car dealers out there. I had a great experience part their bad reputation is well deserved, but Cerritos Acura in my opinion is one of the few good car dealers out there. I had a great experience from the time I walked into the door. When it came to deciding what I wanted they were very patient and helpful, but never pushy. My experience with the finance department (which usually is the most painful part of buying a car) was very quick and painless. Even as I was walking out the door a happy girl with my brand new TSX the General Manager came over to introduce himself and make sure I had pleasant experience. To be honest I am not really one to write reviews, but when I went back to get my car serviced for the first time recently and had another great experience I thought I would spread the word. Buying a new car is never really fun until you're driving it off the lot, but Cerritos Acura made it a great experience. More

Dishonest salesman - would never, ever go back and will not recommend to anyone. The sales guy Victor called me at work to tell me to come down to the dealership before 7 pm because my car is available (m not recommend to anyone. The sales guy Victor called me at work to tell me to come down to the dealership before 7 pm because my car is available (my name was on a waiting list for a high demand vehicle at the time, paid $1,000 deposit by credit card to get on waiting list). Drove from downtown Los Angeles to Cerritos after work to get to the dealership. I got there at 6:50 pm but was told by another salesman someone got there before I did. Victor was already in his office negotiating with another party. Made me stood around to wait while he negotiates with the 'earlier' party. He promised me the car if I get there before 7 and now I am just being used to pressure the other buyer to buy the car, as the 'earlier' party looked at me several times while negotiating inside a room with glass windows/partitions - afraid that if they don't buy the car, someone else will. The 'earlier' party bought the car, of course, which means I rushed all the way there to be used as their little trick to make a sale, wasting my gas, my time to drive there AND stood around while they negotiate! He promised me a car if I got there before 7 pm, not a competition of who gets there first. If I knew I need to 'beat' another party to get there first, I would never even attempted to go there from Downtown LA during rush hour. I'd go to another dealership instead! I never directly dealt with a car salesman before and now I know what people meant when they say never to trust a car salesman. I would never, ever, go back to this dealership again to buy a car, nor recommend any of my friends to go...maybe my enemies. On second thoughts, not that either. More

The salesmen are unprofessional. They are The salesmen are unprofessional. They are condescending. They do not stick to their word. Even when I called ahead of time, they were not prepare The salesmen are unprofessional. They are condescending. They do not stick to their word. Even when I called ahead of time, they were not prepared when I arrived. They pass you through five different salesmen. Save your time and money. Go somewhere else. More

First off the expression. "They kill you with kindness!" Best massaging job you'll ever receive and then they stick it to you! Run from this dealership! Absolutely disgusting ! I bought a car for my son Best massaging job you'll ever receive and then they stick it to you! Run from this dealership! Absolutely disgusting ! I bought a car for my son there and they lied on his application to make him qualify, hit me with a price at least $3,500 over their Internet Pricing and lied about every aspect of the deal! And then charged my son 8.45% after putting 75% of the final price of the car as a down payment! Absolutely Disgusting! Whe I called the Sales Manager the next day to ask him "WHY HE STUCK IT TO US!" He said...I'd sell every car FULL PRICE IF I COULD AND NOT LOSE SLEEP OVER IT!!!!! Go to any Acura Dealership but this one and RUN!!!! The Sales Manager is a LIAR! More

I took my 99 Acura TL in to Cerritos Acura's service department to have some recall work done. At the same time, I had a tail light out and asked to have all four replaced. This was clearly stated on department to have some recall work done. At the same time, I had a tail light out and asked to have all four replaced. This was clearly stated on the work order instructions, and later showed up on the invoice aa having been done at $4.44 per bulb. About two weeks later, one of the lights went out. I went to my own mechanic for an oil change and ahd him look at it. The only bulb that had been replaces was the one that was out. All of the others were obviously original. I apid for parts that were not put on the car. Either the service department personnel doen't pay attention to work orders, or the people in the department are dishonest. If the allegedly "replaced" bulb had not gone out so soon, I would have never known. It makes me wonder how often this goes on at Cerritos Acura without being noticed. Buyer beware at Cerritos Acura!!! More