Century Ford of Mt. Airy

I brought my car in for service, last year. I left the car at 7:30, for a recall, and was assured I would have my car by 2:30. I called the service department at 2:45 and got a recording saying I left the car at 7:30, for a recall, and was assured I would have my car by 2:30. I called the service department at 2:45 and got a recording saying someone would call me back. I ended up having to cancel a doctor's appointment and was called at 5:17 saying my car would not be ready due to a under performing battery. I told them to button it up and they advised pickup would be available at 6:30. I called the Service Manager, complained, and was told it neither would happen again. On 10/16/23, at 10:30, I had to leave a message with a problem I had. It is now 10/29/23 and I never heard back. I ended up receiving advice from a friend, which proved the problem. I will never purchase from, or bring my car in for service again. Suggest everyone stay away from this dealership. Lackluster service, at best! More

Do not ever purchase a vehicle at Century Ford in Mount Airy. They sold me a vehicle with open recalls and then did not make the proper repairs. There are still open issues with this vehicle. They also did Airy. They sold me a vehicle with open recalls and then did not make the proper repairs. There are still open issues with this vehicle. They also did not disclose all issues with this vehicle and sold it to me with faulty brakes. In under a year, I have spent more than 3K on this vehicle and it needs an additional est. 4k in repairs. Buyers BEWARE! More

I emailed multiple dealerships looking for a new Ranger with specific options. Century was one of only 2 who responded and let me know when one came in that fit my requirements. The only negative of the e with specific options. Century was one of only 2 who responded and let me know when one came in that fit my requirements. The only negative of the experience was having to wait for the finance manager to finish with another customer. It was a Wednesday evening and only one was working. Once I got in, Juan got things wrapped up as quickly as possible to get me home (I had been up since 4:30am for work). More

Excellent sales staff, friendly and very helpful. Very happy with the 2020 F-150 XLT. Follow-up visits were quick, just as friendly and easy. happy with the 2020 F-150 XLT. Follow-up visits were quick, just as friendly and easy. More

Century Ford (Mt. Airy, MD) made the whole process of purchasing our new Fusion very easy. Andrew was extremely responsive to my emails and Howard was straightforward and very easy to work with. purchasing our new Fusion very easy. Andrew was extremely responsive to my emails and Howard was straightforward and very easy to work with. More

I bought a used car from Century Ford a Honda Accord with 80000 miles on it. The car looks good but it had some problems with it and thanks to Central Ford, They put me in a loaner car and sent my car to Sho 80000 miles on it. The car looks good but it had some problems with it and thanks to Central Ford, They put me in a loaner car and sent my car to Shockley Honda to get fixed. They paid for everything that needed to be fixed and also they paid for my Oil changed. I want to thank Brian Gerald the general sales manager for extending my warranty for another 3 months because of what I went through. I like to also thank all the people that was dealing with me about my car for your help. Once again thank u for all u did for me. More

Great deal and by far the best vehicle purchase experience in over 45 years and dozens of purchases. Cannot say enough about sales associate, Desmond Drummond, courteous, professional, and very kno experience in over 45 years and dozens of purchases. Cannot say enough about sales associate, Desmond Drummond, courteous, professional, and very knowledgeable. More

Great buying experience and frendly people. I was interested in a new truck from Century, but it was located at their sister location (VA). Century Ford in Mt. Airy transported the new truck in I was interested in a new truck from Century, but it was located at their sister location (VA). Century Ford in Mt. Airy transported the new truck in a timely manner. I had a good buying experience. More

Best service I’ve ever experienced went To Frederick motor co they told me it would be two weeks before they could look at my vehicle note I have premium care extended care the best war went To Frederick motor co they told me it would be two weeks before they could look at my vehicle note I have premium care extended care the best warranty ford sells and I purchased the vehicle from them I walked out mad!!! So I went to century ford in mt Airy from the time I walked into the service department i could see a big difference very professional Paul was my service writer he said they could look at my vehicle tomorrow I got a call the next day it was finished what a service department they have earned a costumer for life. More