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Century Buick GMC
Tampa, FL
240 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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240 Reviews of Century Buick GMC
November 29, 2023
My experience with Century Buick in Tampa, FL has been nothing short of a customer service nightmare. Since September 7, when we entrusted our car to their care, the litany of issues began. Despite paying nothing short of a customer service nightmare. Since September 7, when we entrusted our car to their care, the litany of issues began. Despite paying upfront, their service has been marked by a shocking level of incompetence, including an accidental odometer reset during repairs. Attempts to communicate our frustrations and seek resolution have been met with a stunning lack of professionalism. Store manager Guy Denig, rather than addressing our concerns, hung up on us during the conversation. This unprofessional behavior, coupled with their mistakes, is a clear indication of their disregard for customer grievances. Adding to the frustration is the extended period of waiting for any resolution. Despite our patience and persistent efforts spanning months, Century Buick has shown a complete lack of commitment to rectifying the situation. This protracted ordeal highlights not only their inability to provide satisfactory service but also their unwillingness to make amends when confronted with their shortcomings. Considering the egregious service lapses, unprofessional conduct, and the absence of any meaningful resolution, I strongly caution others against entrusting their vehicles or hard-earned money to Century Buick in Tampa. The overall experience has been a stark reminder of the importance of thorough research and avoiding establishments that fall short on both competence and customer service. More
by ssmedicaldevice
Employees Worked With
Guy
November 18, 2023
Always bring my vehicle here. I have never had a bad experience with Joe Zito. Whenever I am there he is always cordial to all customers. I have never had a bad experience with Joe Zito. Whenever I am there he is always cordial to all customers. More
by Robert Nelli
Employees Worked With
Guy Denig, Joe Zito
November 09, 2023
I made an appointment for a service and in less than an hour I left. In addition, I had a free cup of French Roast coffee! Plus, I got a discount on the service!! How good is that! hour I left. In addition, I had a free cup of French Roast coffee! Plus, I got a discount on the service!! How good is that! More
by rdmillerco
Employees Worked With
Roy Ambler
October 25, 2023
Bret Slavek in customer service always takes care of me. I have been coming to Century Buick GMC since 2019. Very happy with how everyone treats me. I have been coming to Century Buick GMC since 2019. Very happy with how everyone treats me. More
by amackay
Employees Worked With
Bret Slavik
October 18, 2023
Roy is a terrific service advisor who ensures that my Envision is protected through timely and appropriate services. Could not ask for a better service experience than what I receive from the Century te Envision is protected through timely and appropriate services. Could not ask for a better service experience than what I receive from the Century team! More
by sbaratta
Employees Worked With
Roy Ambler
October 15, 2023
My service person Bret was wonderful. He was very patient with me. He explained everything that they were going to do with my car, to make me feel at eased. He kept me posted on each thin He was very patient with me. He explained everything that they were going to do with my car, to make me feel at eased. He kept me posted on each thing that was going on with the car. He will be the one I call again when I need service on my car. Bret deserves a 5-star because it’s very hard to find someone like him who listen and pay attention to my needs. I will not go to anyone else but Bret. Way to go Bret Sincerely, Cathy Wilkins More
by Wilkins
Employees Worked With
Bret Slavik
