Century Buick GMC

Always quick and personalized service. Pre scheduled 15000 mile service. In and out in roughly 30 minutes. Asked if I should get an alignment. Couple questions and no not necessary. 15000 mile service. In and out in roughly 30 minutes. Asked if I should get an alignment. Couple questions and no not necessary. More

I bought my Enclave there 6 years and always I bought my Enclave there 6 years and always take it there for my service and they contact me if there are any problems. Great! I bought my Enclave there 6 years and always take it there for my service and they contact me if there are any problems. Great! More

First off I called and booked a Saturday service appointment, Michael took the call and told me to ask for him! All great with service! appointment, Michael took the call and told me to ask for him! All great with service! More

Knowledgeable, professional, friendly, fair, goes beyond the norm. Casey Bauer (Bower?) is probably the best sales person I have ever dealt with when purchasing a car. Over the top with knowledge, not just the norm. Casey Bauer (Bower?) is probably the best sales person I have ever dealt with when purchasing a car. Over the top with knowledge, not just about car in general, but details on how to use the Apple Play. She even had it set to music from my era. Smart! I felt pampered! More

Excellent service!! Wendell was great. I.get good service every time I go. I have a warranty on my car. There were no problems.. Wendell called and made sure everything was covered. every time I go. I have a warranty on my car. There were no problems.. Wendell called and made sure everything was covered. More

Untrustworthy Service Department One of the tires on my GMC truck had a slow leak. The repair would have been covered by the Customer Care plan I purchased at the time I bought the t One of the tires on my GMC truck had a slow leak. The repair would have been covered by the Customer Care plan I purchased at the time I bought the truck. I took my truck to the Service Department at 7:30am this past Saturday. After three hours, I was told they could find nothing wrong with the tire. I was dumbfounded and told them they were incompetent. Because of that, a technician then came into the lobby and yelled at me. He dropped the f-bomb and called me a "b***h". Yesterday, Monday, I took my truck to a local mechanic shop. They removed the wheel from the truck and immediately discovered a nail, screw, or something similar in the very middle of the tread. The mechanic pored liquid on the tire where the puncture was, and bubbles were immediately visible. They then removed the tire from the wheel, removed the debris that punctured the tire, plugged it, put the tire back on the wheel, and put the wheel back on the truck. The problem was diagnosed and repaired while I waited--about 30 minutes. DON'T TRUST THE CENTURY BUICK GMC SERVICE DEPARTMENT! More

I am satisfied with my service representative Wendell Pope. I was disappointed for the first time with technician Dave. I left the car there for 28 hours with an electrical question. There was no Diagno Pope. I was disappointed for the first time with technician Dave. I left the car there for 28 hours with an electrical question. There was no Diagnosis. He “could not reproduce the issue”. It took me five minutes to demonstrate to him the problem upon my return. Turned out it was significant problem. More

Consistently exceptional experiences, specifically with Mr. Joe Zito. He listens to my concerns, presents reasonable and accurate recommendations and makes me feel that I am his highest priority. Warranty Mr. Joe Zito. He listens to my concerns, presents reasonable and accurate recommendations and makes me feel that I am his highest priority. Warranty repairs or otherwise, his professionalism, sense of humor and courtesy are a true asset to the Buick team. More

Great customer service, very clean & neat the line up of vehicles are great I'm a 1st time owner Of a GMC vehicle and I love my new 2019 GMC Acadia SLT Thanks General Motors vehicles are great I'm a 1st time owner Of a GMC vehicle and I love my new 2019 GMC Acadia SLT Thanks General Motors More

The customer service was nothing special. I dropped off my truck for an oil change and for the hvac system to be checked. It wasn’t a lot. But after about four hours and no word from the service advisor, I my truck for an oil change and for the hvac system to be checked. It wasn’t a lot. But after about four hours and no word from the service advisor, I called in. He said it was all set to go. I asked about the hvac and he had to call me back. They need to keep the client updated better. Ferman in Lutz does a great job of this. They text you reminders and updates. Even though it’s farther from home, I think I will go to ferman from now on. I feel much more valued there. I will say though, I talked to a mechanic and a sales guy there, and they were pretty helpful. More