Central Kia of Plano

Great service & great people! I worked with Bryan Jackson and he was great - worked with me through the whole thing! Excellent, courteous person. He was very helpful and walked wit I worked with Bryan Jackson and he was great - worked with me through the whole thing! Excellent, courteous person. He was very helpful and walked with me through everything! More

Very unprofessional management staff! I have purchased 2 vehicles from this dealership and each time the service was awesome. Today I was assisted by a man named Ron who claimed to be a m I have purchased 2 vehicles from this dealership and each time the service was awesome. Today I was assisted by a man named Ron who claimed to be a manager. He had no customer service skills at all and wreaked of stale cigarettes. He ran my credit 4 times without my permission, not once did they offer to show me vehicles on the lot. They finally brought up one vehicle for me to test drive. But only focused on that vehicle not the other choice I had. When I voiced my concerns he was extremely rude. I asked for my keys and left the dealership. What a waste of 3 hours. Regardless of the situation the sales staff or management of any business should act professionally and not run off existing and potential customers. More

Awesome Experience Billy Washington is the best car dealer! He went above n beyond to help us get the car we wanted.. I will recommend him to everyone. Billy Washington is the best car dealer! He went above n beyond to help us get the car we wanted.. I will recommend him to everyone. More

Great Salesman I had a great customer service experience . Pleased with the professionalism of the salesperson Billy Washington. I Will definitely recommend this de I had a great customer service experience . Pleased with the professionalism of the salesperson Billy Washington. I Will definitely recommend this dealership to friends and family. Wonderful experience More

Very informative and knowledgeable about vehicles being sold When you 1st arrive to the dealership the salesman doesn't hound you nor pressure you into purchasing a vehicle that you do not want. Also very upfron When you 1st arrive to the dealership the salesman doesn't hound you nor pressure you into purchasing a vehicle that you do not want. Also very upfront about down payment and willing to work with you in trying to get you approved. More

Central Kia of Plano Unprofessional Dealership. When people say they hate going to car dealerships, and you ask yourself why. Central Kia of Plano will answer in just about every way they know how. When people say they hate going to car dealerships, and you ask yourself why. Central Kia of Plano will answer in just about every way they know how. Sketchy salespeople, prices far above msrp, hidden fees, and the cherry on top was waiting over 6 hours to talk to anyone about financing! I guess once they figure they have you hooked, they know you are willing to wait. Very frustrating and unprofessional! More

I WILL NEVER BUY KIA AGAIN. We had the worst nightmare of our life by buying a new car at this dealership. Their finance reps rip you off in general We bought a brand new car wit We had the worst nightmare of our life by buying a new car at this dealership. Their finance reps rip you off in general We bought a brand new car with signed price proposal but when we went for the final paperwork, they charged a different price and added up all kinds of unnecessary options and access to jack up their financial greed. When we checked the car invoice and visited them, we were told that the signed price proposal has been shredded and they were unbelievably indecent. Their General Manager was never available despite our numerous visits to their dealership. More

"delayed payoff" I bought Optima last 9/21/16 traded in my car which they sold already the payoff still unpaid up to now still I’m paying the monthly terrible experien I bought Optima last 9/21/16 traded in my car which they sold already the payoff still unpaid up to now still I’m paying the monthly terrible experience. I called the General Manager (Fortune O'neal ) SEVEN TIMES nobody return my calls. More

Fortunes O'Neal (bad experience) About three month ago, we traded in a small Kia for a larger model. They were to pay off the trade-in, etc. I am getting calls from the original finan About three month ago, we traded in a small Kia for a larger model. They were to pay off the trade-in, etc. I am getting calls from the original finance company that I am past due and now have a 2nd payment due. Also, I have late charges and am being referred to the credit agencies. I have called them at least 8 times during the past 4 days. Nobody will call back. Fortunes O'Neal (General Manager) will talk with me but says it isn't his department. Now he says that the check was cut Oct. 1 but they can't see that it was sent. I will NEVER BUY KIA AGAIN if it goes on my credit report, they need to clear it up. More

Central Kia of Plano is the worst!!!! Don’t ever consider buying a car from Central Kia of Plano! I bought a car from them two months ago and they destroyed my credit by failing to pay of Don’t ever consider buying a car from Central Kia of Plano! I bought a car from them two months ago and they destroyed my credit by failing to pay off my trade-in vehicle. I called the dealership several times to ask for the general manager and I left him messages. Needless to say, he never returned my calls! I went to the dealership to speak with him face to face and he rudely told me to call the owner. I called the number he gave me and was shuffled endlessly between voice mail and the switchboard. I will never buy a Kia again because of Central Kia of Plano. They are a bunch of scammers, especially the General Manager, named Fortune, and the owner, Frank. More