Central Kia of Plano

MONEY HUNGRY I (fortunately) did not purchase my Kia from the Plano dealership. I was told however, that I needed to cancel my extended warranty (that should neve I (fortunately) did not purchase my Kia from the Plano dealership. I was told however, that I needed to cancel my extended warranty (that should never have been added to my purchase in the 1st place) and that I had to go through the Plano dealership to cancel the warranty. I submitted my cancellation on 01/23/17. I was told by Kia Corporate that it shouldn't take more than 3 weeks to process my cancellation. 2 MONTHS LATER - still waiting. Of course they want to hang on to the warranty as long as possible because that is FREE money in their pocket and more money from my pocket. I was told by the dealership that the refund should go out "this" month, however I have still not received anything or heard anything regarding the cancellation. I have bought 2 cars from Kia in the last 4 years (both financed through Kia), and was going to purchase a 3rd vehicle this year. Due to the way this issue has been handled, I am seriously thinking about going elsewhere to purchase my future vehicles. You don't treat loyal customers who are repeat customers (that have NEVER missed a payment) this way!!!!!! And furthermore, regardless of what other reviews the Plano dealership receives - I WOULD NEVER, EVERY BUY A VEHICLE FROM THEM!!!!!! More

Great service & great people! I worked with Bryan Jackson and he was great - worked with me through the whole thing! Excellent, courteous person. He was very helpful and walked wit I worked with Bryan Jackson and he was great - worked with me through the whole thing! Excellent, courteous person. He was very helpful and walked with me through everything! More

Very unprofessional management staff! I have purchased 2 vehicles from this dealership and each time the service was awesome. Today I was assisted by a man named Ron who claimed to be a m I have purchased 2 vehicles from this dealership and each time the service was awesome. Today I was assisted by a man named Ron who claimed to be a manager. He had no customer service skills at all and wreaked of stale cigarettes. He ran my credit 4 times without my permission, not once did they offer to show me vehicles on the lot. They finally brought up one vehicle for me to test drive. But only focused on that vehicle not the other choice I had. When I voiced my concerns he was extremely rude. I asked for my keys and left the dealership. What a waste of 3 hours. Regardless of the situation the sales staff or management of any business should act professionally and not run off existing and potential customers. More

Awesome Experience Billy Washington is the best car dealer! He went above n beyond to help us get the car we wanted.. I will recommend him to everyone. Billy Washington is the best car dealer! He went above n beyond to help us get the car we wanted.. I will recommend him to everyone. More

Great Salesman I had a great customer service experience . Pleased with the professionalism of the salesperson Billy Washington. I Will definitely recommend this de I had a great customer service experience . Pleased with the professionalism of the salesperson Billy Washington. I Will definitely recommend this dealership to friends and family. Wonderful experience More

Very informative and knowledgeable about vehicles being sold When you 1st arrive to the dealership the salesman doesn't hound you nor pressure you into purchasing a vehicle that you do not want. Also very upfron When you 1st arrive to the dealership the salesman doesn't hound you nor pressure you into purchasing a vehicle that you do not want. Also very upfront about down payment and willing to work with you in trying to get you approved. More

Central Kia of Plano Unprofessional Dealership. When people say they hate going to car dealerships, and you ask yourself why. Central Kia of Plano will answer in just about every way they know how. When people say they hate going to car dealerships, and you ask yourself why. Central Kia of Plano will answer in just about every way they know how. Sketchy salespeople, prices far above msrp, hidden fees, and the cherry on top was waiting over 6 hours to talk to anyone about financing! I guess once they figure they have you hooked, they know you are willing to wait. Very frustrating and unprofessional! More

I WILL NEVER BUY KIA AGAIN. We had the worst nightmare of our life by buying a new car at this dealership. Their finance reps rip you off in general We bought a brand new car wit We had the worst nightmare of our life by buying a new car at this dealership. Their finance reps rip you off in general We bought a brand new car with signed price proposal but when we went for the final paperwork, they charged a different price and added up all kinds of unnecessary options and access to jack up their financial greed. When we checked the car invoice and visited them, we were told that the signed price proposal has been shredded and they were unbelievably indecent. Their General Manager was never available despite our numerous visits to their dealership. More

"delayed payoff" I bought Optima last 9/21/16 traded in my car which they sold already the payoff still unpaid up to now still I’m paying the monthly terrible experien I bought Optima last 9/21/16 traded in my car which they sold already the payoff still unpaid up to now still I’m paying the monthly terrible experience. I called the General Manager (Fortune O'neal ) SEVEN TIMES nobody return my calls. More

Fortunes O'Neal (bad experience) About three month ago, we traded in a small Kia for a larger model. They were to pay off the trade-in, etc. I am getting calls from the original finan About three month ago, we traded in a small Kia for a larger model. They were to pay off the trade-in, etc. I am getting calls from the original finance company that I am past due and now have a 2nd payment due. Also, I have late charges and am being referred to the credit agencies. I have called them at least 8 times during the past 4 days. Nobody will call back. Fortunes O'Neal (General Manager) will talk with me but says it isn't his department. Now he says that the check was cut Oct. 1 but they can't see that it was sent. I will NEVER BUY KIA AGAIN if it goes on my credit report, they need to clear it up. More