Central Kia of Plano

Long wait time with no communication Appointment was at 11:30, was told it would take 2 hours but didn't finish till 3:30. Not once did they tell me it would take longer. Had to hunt down Appointment was at 11:30, was told it would take 2 hours but didn't finish till 3:30. Not once did they tell me it would take longer. Had to hunt down the guy just to find out they didn't have the part and had to go get one. Had better service with Audi and Nissan then at Kia. Wish I never traded in my Toyota for a Kia. Disappointed. More

They want to experiment on your dime! If I could give a negative score I would. What a HORRIBLE customer experience! They nickel-dime everything and are quick to charge the customer (me) If I could give a negative score I would. What a HORRIBLE customer experience! They nickel-dime everything and are quick to charge the customer (me) thousands of dollars to what "THEY THINK" the issue is. They are troubleshooting issues on my dime! I'm not going to continue paying someone to THINK they can fix the issue and not back it up when they were wrong. They recommend to spend more money with them or to trade in my car for another. Well, because of their POOR attitudes and accountability, I have taken their advice and will be trading in....but for a HONDA instead. No one here cares about the customer here at KIA, not even the GM. I Will never be buying a Kia ever again because of them. More

Superior car purchasing experience Excellent and professional care from Veronica, salesman Alonso and Finance manager, Norman. They asked what I wanted/needed in my car, found what I wa Excellent and professional care from Veronica, salesman Alonso and Finance manager, Norman. They asked what I wanted/needed in my car, found what I wanted, financing (with a great deal and discounts) completed during the test drive and papers signed quickly. Best car buying experience ever and we are a proud owner of a 2017 Sorento! Highly recommended. Thank you! More

Awesome Experience I am the first one to be vocal about a bad experience but working with Central Kia was great. It took about 4 hours but that's because it was super bu I am the first one to be vocal about a bad experience but working with Central Kia was great. It took about 4 hours but that's because it was super busy on a Saturday and took a while to detail my car. There was no pressure and all my questions were answered. Heck, I saved over $3,000 on my car and got free tint. I'd highly recommend Brian and Dillon in new car sales. More

Great Experience Had a great experience with Arthur Beleno purchasing my new car! He didn't waste my time and showed me what i was looking for, not an upsale. Norman Had a great experience with Arthur Beleno purchasing my new car! He didn't waste my time and showed me what i was looking for, not an upsale. Norman Hunt in financing had me in and out in no time as well! More

Pleasant Surprise From the initial phone contact to walking through the front doors customer service was first rate. My salesman Billy Washington was an example of ex From the initial phone contact to walking through the front doors customer service was first rate. My salesman Billy Washington was an example of exceptional service by going above and beyond his job description to make sure I was satisfied with my purchase and even went as far as picking me up from my home to make sure I would be able to get to the dealership and pick up my new car. The dealership is small but their service is extremely big! More

first time for everything! Via email, I told the sales team what i was looking for. I must admit, i was skeptical that Central Kia would be able to show me what I had requested Via email, I told the sales team what i was looking for. I must admit, i was skeptical that Central Kia would be able to show me what I had requested. But to my surprise, they did. I didn't end up buying the car they showed me. I went with the next level up. The negotiations went better than i thought they would. Arthur Beleno did a great job helping me. More

It was relatively painless. I enjoyed myself and the salesman was very good at explaining all the gadgets. It was like coming out of the dark ages. My former ride has a real ig I enjoyed myself and the salesman was very good at explaining all the gadgets. It was like coming out of the dark ages. My former ride has a real ignition key! More

Check the facts Found a Hyundai Accent on the website and phoned to verify that it was avaiable. Brent asked for the stock number and said he'd check. Sure enough he Found a Hyundai Accent on the website and phoned to verify that it was avaiable. Brent asked for the stock number and said he'd check. Sure enough he said it was and scheduled to meet me 45 minutes later. After driving from Downtown Dallas, I asked for Brent who they initially struggled to locate. In the meantime I checked out the car which as promised was pulled up front. The sales manager then came out to try and explain the mistake as the car 'was sold earlier that day'. Crazy after a 45 minute drive and phone call to avoid this happening. Also Brent was unable to come and tell me face to face. Sales manager tried to excuse Brent as he had been off for a few days. Zero accountability. Justin another sales member did track me down in the lot to try find an alternative. Very poor service from Brent and inability to tell me made it worse. More

MONEY HUNGRY I (fortunately) did not purchase my Kia from the Plano dealership. I was told however, that I needed to cancel my extended warranty (that should neve I (fortunately) did not purchase my Kia from the Plano dealership. I was told however, that I needed to cancel my extended warranty (that should never have been added to my purchase in the 1st place) and that I had to go through the Plano dealership to cancel the warranty. I submitted my cancellation on 01/23/17. I was told by Kia Corporate that it shouldn't take more than 3 weeks to process my cancellation. 2 MONTHS LATER - still waiting. Of course they want to hang on to the warranty as long as possible because that is FREE money in their pocket and more money from my pocket. I was told by the dealership that the refund should go out "this" month, however I have still not received anything or heard anything regarding the cancellation. I have bought 2 cars from Kia in the last 4 years (both financed through Kia), and was going to purchase a 3rd vehicle this year. Due to the way this issue has been handled, I am seriously thinking about going elsewhere to purchase my future vehicles. You don't treat loyal customers who are repeat customers (that have NEVER missed a payment) this way!!!!!! And furthermore, regardless of what other reviews the Plano dealership receives - I WOULD NEVER, EVERY BUY A VEHICLE FROM THEM!!!!!! More