Central Kia of Plano

Regular service It was the second time I’ve had my car serviced there. I purchased my Kia there a year ago and so am happy to bring it to the same place for service. It was the second time I’ve had my car serviced there. I purchased my Kia there a year ago and so am happy to bring it to the same place for service. I’ve been happy with the service so far. More

35K Service Interval I have been servicing three vehicles at Central Kia for over 4 years. I have had excellent service during that time. Prompt reminders of services need I have been servicing three vehicles at Central Kia for over 4 years. I have had excellent service during that time. Prompt reminders of services needed, easy appointments and short wait times. Emily takes care of all my vehicles and keeps them running smooth, she is great to work with. More

Emily is very knowledgeable in her job as well as all EMPLOY I love Emily and everyone at Central kia great customer service very clean and comfortable waiting area EXCELLENT DEALERSHIP love the customer servic I love Emily and everyone at Central kia great customer service very clean and comfortable waiting area EXCELLENT DEALERSHIP love the customer service rate 10 More

Service Good service, friendly, telling me what has been done, and what needs to be done. Also if anything needs to be done next time I'm here. Good service, friendly, telling me what has been done, and what needs to be done. Also if anything needs to be done next time I'm here. More

Great service dept! Mr Gomez is top notch and made sure that I was taken care of. It’s the kind of customer service you would expect at a luxury dealer. Mr Gomez is top notch and made sure that I was taken care of. It’s the kind of customer service you would expect at a luxury dealer. More

Great salesman...Great Experience Our salesperson at Central Kia of Plano, Jeremiah, provided us with the information we need to find the car that best fit our needs. Jeremiah listened Our salesperson at Central Kia of Plano, Jeremiah, provided us with the information we need to find the car that best fit our needs. Jeremiah listened attentively and then answered all our questions thoroughly. His was knowledgeable about his different cars and their performance. He was businesslike but also had a sense of humor and made us feel as if we had his undivided attention...without being pushy , More

Great experience with Jordan Garrett and financial manager. I have bought five cars from here and had best experience ever yesterday when I bought my 2020 Kia Soul. Did not feel pressured and full explanations I have bought five cars from here and had best experience ever yesterday when I bought my 2020 Kia Soul. Did not feel pressured and full explanations provided regarding finances. Thanks! I love my new car! More

My visit was for a state inspection and maintenance. Friendly employees. Everything is explained well. Love the coupons and free car wash. I feel confident that my vehicle is up to date and serviced p Friendly employees. Everything is explained well. Love the coupons and free car wash. I feel confident that my vehicle is up to date and serviced properly when I leave. More

Disappointing experience $800 dollars and a day wasted Disappointing experience with this dealer… $800 dollars and a day wasted! I had to wait a month to finally write this as I am finally calm enough t Disappointing experience with this dealer… $800 dollars and a day wasted! I had to wait a month to finally write this as I am finally calm enough to do it without using any curse words. Do yourself a favor and be wary of wasting time with this dealer. Unless you’re driving by you may wind up wasting a lot of time and money. I was an out of state buyer and I regret ever getting involved with this dealer. Incompetent people with no human decency. I found a pre-owned vehicle at Central Kia of Plano that I liked. I got in touch with a sales guy and started going over the numbers and condition of the vehicle. We settled on the number and I asked him MULTIPLE times to describe ANY damage or issues with the car. I was told the car was in great condition and had no damage or issues. I should have seen the red flags when I had to verify some things that I saw in the photos provided to me. Anyways, I booked my flight to go get the car. I arrived to find that one of the fenders on the car was previously taken off as it was VERY misaligned. Only a blind person would not notice this as an issue. Shortly there after I discovered that the whole rear bumper had touch up paint as well as a misaligned trunk that was all scratched up. Again, a blind… or deceiving dealership would not point that out to a customer that would be spending money to come get the car. They probably though that I would by the car even though its damaged since I already spent the money to fly out. I wasted about $800 dollars that day and went home empty handed. The lack of human decency throughout the whole process was terrible but was escalated by the finance manager. After I pointed out how they really screwed me and had to show them all the damage on the car that they “never noticed”, I had a simple request. Can you have someone take me to the airport 10 miles away. If I can get there ASAP I may be able to get on an early flight to go home. If I had to wait for uber I would probably miss it. His response was something like this… “Hey man, it’s a Saturday, I can’t have my sales guy drop you off.” I was there at 8:30 when the dealership opened and it was not that busy in there with employees wandering around. At that point I walked out of the dealer ship and started my trip home. On my way to the airport the sales guy texted me because he wanted to make it “right”. He said the body guy is coming in to buff out the damage and fix up the car. Sorry but if you want to make it right, compensate me for the money wasted, I have receipts. I can’t recover the day wasted. I didn’t make a scene, but future customers should know about the type of people they are dealing with at Central Kia of Plano Texas. More

Excellent Service I brought my Soul in for standard maintenance and was immediately greeted and directed to Mr. Wallace. Everything was fast and painless. Everyone I e I brought my Soul in for standard maintenance and was immediately greeted and directed to Mr. Wallace. Everything was fast and painless. Everyone I encountered was courteous and direct. More