Central Kia of Plano

I was trying to get an economical, comfortable, eco friendly car to replace my trade-in vehicle that was now very difficult to get in & out of as well as not having the most comfortable seat since my s friendly car to replace my trade-in vehicle that was now very difficult to get in & out of as well as not having the most comfortable seat since my stroke altered my left leg mobility. That same stroke resulted in my credit rating suffering, so I wasn't sure if I could qualify for a loan. I was up front about that & invited to come in & talk. I was treated repectfully, not like a "second class citizen" as another dealership had acted. Emad & Bryan FOUGHT for me, got me qualifed, then got a better interest rate to better meet my budget. Emad made sure I had the vehicle with the amenities that made me comfortable. He searched inventory & altered a Sportage for me. I NEVER has a dealership so friendly and caring(bought my first car in 1965). The trade-in department was very fair. This whole process probably took 12 man hours & 2 work days to get everything "just right" and everyone in the dealership was friendly & worried that I was there "so long", was I being helped, etc. They collectively made sure I had someone to keep me company & offered cold water every time. The team of Bryan & Emad were awesome. Emad promised he would make me "jump for joy" and stroke or no stroke, I literally did, as thanks. They both offerd sincere hugs, and I was delighted to hug back. The atmosphere of the entire dealership was welcoming and caring about the client, as well as very professional. More

Having been to other dealerships and not having a good experience, I was thrilled with my experience at Central. I told Norm what we were looking for and what we were willing to pay (how much down and how experience, I was thrilled with my experience at Central. I told Norm what we were looking for and what we were willing to pay (how much down and how much we'd finance) and they came within a couple of hundred of our mark. The sales person at the other dealership could not tell me much about the vehicle we were looking at but Norm was able to answer every question we asked. I had filled out an online info sheet and Norm called me as we drove to the dealership, so I had a contact when we arrived. We were treated like valued customers and not just people shopping for a vehicle. The atmosphere was sort of laid-back, we could laugh and smile with everyone there, including the finance guy, Ralph (I think that is his name). It was the most enjoyable car buying experience I have ever had! More

Joel in sales is the reason why we purchased a second vehicle from Central Kia in Plano. Emily in service is the reason why we keep coming back to service our vehicles there. You guys are the best. vehicle from Central Kia in Plano. Emily in service is the reason why we keep coming back to service our vehicles there. You guys are the best. More

Bryan went way out of his to make sure that I received the best deal that the dealership could give me.Emilia Rak also goes out of her way and always has a very up beat personality.I have now purchased 3 the best deal that the dealership could give me.Emilia Rak also goes out of her way and always has a very up beat personality.I have now purchased 3 cars and will most likely buy my next one there.I recommend this dealership to anyone looking to buy a car new or used Bryan will treat you great. More

Based on telephone contact only. Called to request price, as directed by listing, of 2005 Toyota Camry. Placed first call yesterday, person was pleasant but not aware of this car. He stated he would call me as directed by listing, of 2005 Toyota Camry. Placed first call yesterday, person was pleasant but not aware of this car. He stated he would call me with info. No return call. Today I called Irving dealership and the person who answered call was impossible to understand - even when asked to repeat. What I did understand was that he was not familiar with this vehicle. So, I called Plano again and spoke with Lawrence who stated he was a manager and that he would call me back with price. He was not aware of the car. I was explicit that I did not want solicitation calls and Lawrence stated he would not give my number to anyone. After he persisted I told him I was looking at Camry for my son. Awhile later, I was left a voice mail by Craig stating, "My manager asked me to call you to see if I could help you find a car for your son" (still no price). I returned the call to Craig and left a strong voice message 'that I did not need help to find my son a car, and only wanted the price of the 2005 Camry'. In response, Craig left me a voice message to the effect that 'he thought the car was at the Lewisville dealership and I could call there'. Craig did not even leave the Lewisville contact number. My next call was to Corporate Kia in Irvine, CA. I explained my quest and am waiting for a call with the price. The woman I spoke with was a very good listener and stated that she would try to get the price and call me back.... Evidently, Central Kia is not concerned with customer service if you want a car other than a Kia and are not willing to be harassed by sales staff. I am actually considering the purchase of a Kia in the near future, but will not do business with the Central Kia group. Corporate provided me with the owner's name and I may try to track him down to complain. I wonder if the 2005 Camry actually exists!!! More

In all my years of purchasing many many vehicles this by far was the most polite and pleasant experience. I spent over 4 hours in the dealership and was continuously catered too from start to driving away far was the most polite and pleasant experience. I spent over 4 hours in the dealership and was continuously catered too from start to driving away with my new car. The salesman was very knowledgable about the features of car and left no stone unturned. I would highly recommend this dealership. Dee Emory, TX More

Long story short... My 3 month old Sorento has had some mechanical issues. The engine malfunction light came on, my AC starts blowing HOT air when sitting in traffic (moving at 10 mph or less), the latch mechanical issues. The engine malfunction light came on, my AC starts blowing HOT air when sitting in traffic (moving at 10 mph or less), the latch on the passengers side rear seat sticks and there was a recall on a front spring. Scotty Williams has treated me like a child (or a woman who doesn't know anything) every time I have had to deal with him. Engine malfunction light came on due to a bad part. When I asked Scotty what the part was, he said "its a variable blah, blah, blah valve" Really? Then the best part was when I told him about my AC blowing HOT air while slow in traffic, he proceeds to tell me the car is designed to shut the compressor off to keep the engine from over heating. When I said I wished someone had told me that before I bought a Kia, he said, "all cars do that, all makes and models"! Okay, now I am just furious. I have owned a lot of cars in my life and I know other people who drive different cars and not one of them has ever done that. HE really thinks I am an idiot! Okay, maybe I am because I did buy a Kia after all and I did go into the sales office to talk to a sales manager about my (unhappy) experiences so far. Bryan Jackson met me at the door, listened to what I had to say, agreed that the AC should not be shutting down or blowing HOT air because traffic is slow. Bryan then tells me to follow him because he is going to make this right! I asked how he was going to make it right and he told me that he was going to put me in a brand new Sorento with a better engine! I said there was no way he could do that and he assured me that he could work miracles. He told me my payments would be the same and all would be fine. My perception at that point was that he was offering excellent customer service. Ha! They did not want to show me any numbers or details on how they would make this work and when Bryan had a salesman bring the details to me, they had a plain white sheet of paper on top with only a place for me to sign (agreeing to the terms). I asked the sales guy what it was and he said "oh, its just a copy of some details for the file, no big deal". Thank goodness I lifted the cover sheet because there I saw the details/numbers. Bryan was making a heck of a deal for Central... he could have won Sales Manager of the month if he had closed that deal. Not only were they charging me more than MSRP + Destination fees, he was giving me almost $10,000 less on my new car "trade in" than what I paid 3 month's ago. I know cars depreciate but, $10,000 in 3 month's? Ouch!! Long story short, Bryan had me believing that he was swapping my (potential lemon) for a new car but they used deceptive measures to do that. To make matters worse, one recall item (the front spring) that was supposed to be fixed was not but, Scotty told me everything was good to go. Thank goodness I read the service paperwork when I got home, otherwise I would have thought every thing was done. Now I look at the BBB website and this dealership has a F rating with 151 complaints in 3 years compared to Huffines Kia in McKinney who has a A rating with 1 complaint in 3 years! Where you gonna go for a new car? More

Had a bad experience with another dealer and ended up at Central Kia in Plano. After weeks of dealing with complete failed attempts to buy a car and jerk care salesmen I FINALLY found what I needed. This pl Central Kia in Plano. After weeks of dealing with complete failed attempts to buy a car and jerk care salesmen I FINALLY found what I needed. This place is full of friendly people that genuinely want to help make you a deal and get you the car you want. Never for one moment did we feel uncomfortable or pressured, which was all we felt at the other dealers we tried working with. I finally drove out of there with my dream car, a brand new Kia Soul, and I couldn't be happier! I highly recommend this place to everyone, and definitely work with Bryan or Dale if you get a chance..they are hilarious and really made buying my first new car a great experience! More

The Service was great. My wife and I had a great exprience. I will recommend this dealership to my friends and anyone I know in need of a vehicle. exprience. I will recommend this dealership to my friends and anyone I know in need of a vehicle. More

We recently bought a pre-owned 2005 Audi A4 from Central Kia in Plano and I have to say it was a very easy deal. I put in an online request for a price through Edmunds and received a very quick respons Kia in Plano and I have to say it was a very easy deal. I put in an online request for a price through Edmunds and received a very quick response, they even asked me what color and options I wanted. Once I did that I received the stats on a few vehicles that matched my criteria. The next weekend I went to the dealership to look at the cars that I have viewed online. There was little to no pressure and the salesman was very helpful and efficient. They didn’t try to push extras on us and to my surprise no hidden fees besides the document fee which is understood. I have to say it was one of the more pleasant car buy experiences I’ve had. Highly recommended! More