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Central Houston Nissan
Houston, TX
1,350 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,350 reviews
September 05, 2018
Great Customer Service Derrian Brown was awesome during my first time experience of buying a car. He was very patient with me by answering all of my questions and showing me Derrian Brown was awesome during my first time experience of buying a car. He was very patient with me by answering all of my questions and showing me everything that I needed to know on how to operate my new rogue. If any of my friends are in the market for a new car, I'll definitely recommend Derrian! More
by jp32
Employees Worked With
Derrian Brown
September 03, 2018
AVOID THIS DEALERSHIP AT ALL COSTS!! This is the most deceptive and nontransparent dealership I have ever patronized. I purchased a new Frontier without the existence of a "window sticke This is the most deceptive and nontransparent dealership I have ever patronized. I purchased a new Frontier without the existence of a "window sticker", also known as the Monroney sticker. After numerous requests, over a couple of weeks, the dealership emailed a copy. I discovered that the dealership had added $1,420.00, to the MSRP, without added options, and used that as the base price to me. To that base they added "dealership upgrades" totaling $4,396.00, and disclosed only $1,000.00 of that total to me. They also charged a $1,295.00 "destination fee" instead of the $975.00 suggested shipping charge displayed on the mfg. "window sticker". Be smart and don't go near this place. More
by Traveler
Employees Worked With
Tralen Palmer, Armando Tello
August 31, 2018
Unethical business experience False advertisement then bait and switch. I made a trip to the dealership and picked out the truck I wanted a couple weeks before I was ready to buy. False advertisement then bait and switch. I made a trip to the dealership and picked out the truck I wanted a couple weeks before I was ready to buy. When I was ready to buy I began negotiating over the phone as I live an hour from the dealership. After several conversations about price I was eventually notified they add over $3000 in "dealer add ons". They do not specify this on any of the websites they advertise on including their own website. After further negotiations we finally agreed upon a price. I filled out a credit app on their website for the truck I had picked out several days before making the hour drive to the dealership. As soon as I arrive at the dealership the salesman and I start walking to the truck and he says "you know this truck has 5000 miles on it correct"? He took me to a truck I had never seen before that was a demo. He obviously knew this was a different truck than we had been discussing. They proceeded to try to charge me several thousand dollars more than what we had agreed to for the truck I had picked out. I have purchased over 10 new vehicles in my life and never had an experience this unethical. More
by TitanXDPro4XDSL
Employees Worked With
Mo Virk, Cameron Moore
August 20, 2018
Liars These people are nothing but liars run for the hills. Said one thing but when you get the something totally different. Total waste of time. These people are nothing but liars run for the hills. Said one thing but when you get the something totally different. Total waste of time. More
by Tam
Employees Worked With
Benson Peters
August 09, 2018
Great customer service Mr. Rolando Murillo gave me great service. I set the appointment n he was available when I drove in. He has been my only service person since the firs Mr. Rolando Murillo gave me great service. I set the appointment n he was available when I drove in. He has been my only service person since the first time I brought my car for service. If a problem arises he’s the one person I go to because of the relationship he has established with m he always goes the extra mile to advise me of the service perform on that day n what may b something to look at tha next time I’m in for service. Never pushing to get things done that don’t need to b done at that time. A ver professional person. You need more like him. More
by Mar 2013
Employees Worked With
Rolando Murillo, Chris Bennett
July 26, 2018
Hidden cost The online cost are to lure you in, once in there is a 3 to 5 k (3000 to 5000 dollar) unremovable EPP paint /interior and prep package for them to do The online cost are to lure you in, once in there is a 3 to 5 k (3000 to 5000 dollar) unremovable EPP paint /interior and prep package for them to do a vehicle inspection. More
by S. Maneau
Employees Worked With
Older caucasian gentleman
July 02, 2018
Thanks James James Adam was very knowledgeable and I felt like he really listened and cared about accommodating all the things I wanted in my new vehicle. Howev James Adam was very knowledgeable and I felt like he really listened and cared about accommodating all the things I wanted in my new vehicle. However the sales manager Akosh was rude and too pushy. During the negotiating process I felt belittled and it seemed as if he only cared about making a sale. If it weren't for James taking the time to break everything down for me I would have walked out of the dealership. I'm so happy I stayed and purchased my Rogue. I LOVE my New Rogue and I really appreciate the level of professionalism and patience James showed. Thanks James. More
by QCarl
Employees Worked With
James Adams
June 22, 2018
Sensational Let’s start off by saying that my experience here at Central Houston Nissan was nothing short of exceptional. Not only did Carlos Reyes go above and b Let’s start off by saying that my experience here at Central Houston Nissan was nothing short of exceptional. Not only did Carlos Reyes go above and beyond to help me get the best deal on my 2007 BMW 3 Series, he also made sure my family and I felt as comfortable as we could during our visit. He made sure we took our time with looking for the car that best fit our lifestyle and our needs, making sure we didn’t rush any decision and even had some toy cars that my kids played with to keep them entertained while we did our shopping. Hands down the best dealership in the Houston area and will definitely be coming back for future purchases More
by Jesusp
Employees Worked With
Carlos Reyes
June 19, 2018
Worst customer service ever! Worst place ever. Please don’t go here! I called them and asked them to get me a specific car model for a specific price. They called me and tol Worst place ever. Please don’t go here! I called them and asked them to get me a specific car model for a specific price. They called me and told me they had it and can get me that price. I came down, they brought me the model down from the one I asked for. Ok. I can handle that. They said they would have to look at other dealerships to see if they can get the model I wanted and I specifically asked them not to run my credit until they had the model I wanted and they said OK. They tried adding on $3000 worth of additional items like tinted windows and other hidden fees. I so I told him he must take that off. They ran my credit without the car being present. And on top of that they couldn’t get me near the price point that I asked them to over the phone. Worst experience ever! Stay far away !!!! Liers and cheaters is what you’ll find here More
by koolkid11
Employees Worked With
Marc Robinson
June 18, 2018
If I can rate 0, I will rate 0 I came to Central Nissan to purchase the Mercedes last week. The customer service was not really good. They took the business like a joke. The sale pr I came to Central Nissan to purchase the Mercedes last week. The customer service was not really good. They took the business like a joke. The sale price was not the actual price. They added $4000.00 on top of the sale price and call it pre delivery cost. I never see any dealer has this fees before. Also, my trade in was lots less than other dealers offer. I wouldn’t suggest anyone to come to this dealership. More
by Quanle
Employees Worked With
Carlos Reyes
