Central Houston Nissan

I wanted to share an experience with you that I had at one of your dealerships. Central Houston Nissan. On Saturday December 7th around 12pm I walked in the Nissan dealership to purchase a new Nissan Se one of your dealerships. Central Houston Nissan. On Saturday December 7th around 12pm I walked in the Nissan dealership to purchase a new Nissan Sentra. I currently have a Nissan and wanted to upgrade to a newer one. I was preapproved through Financial and had all that information with me. It was a 2024 model that I viewed on the website. It was a great price and had great rebates; I know that was the one I wanted. I spoke to one of your salespeople and showed him what I wanted. He pulled it up on the computer and said we have it let me pull it up to the front. I drove it and it was nice. I told him I wanted it. He then proceeded to get some information from me along with the pre-approval info as well. He kept on saying something about Capital one, I told him no its through Nissan, I bought my last 3 cars through Nissan. He went to have my car apprised. I waited a bit, that was no problem at all, I understood the process. He came back and said the car is in good shape for 2020 with 44K miles on it. He came back and showed me a paper of 3 different car payment that were outrageous. I told the salesmen that and the information they had about the car was incorrect and where did they get those numbers, and the payments were outrages. The car was not priced at 30K. I looked down the lines of the different numbers and said I don’t know where you got theses from. Then I asked a simple question. What are you giving me for my car? He could not answer it. He said that’s not important right now, I said I would like to know, because it plays a factor of the car payment. Then he came back with different numbers on a paper disregarding my request. I said no did you even call Nissan Financial why do you keep saying Capital one? Then he left and another person came, a manager. He had a paper with numbers again I asked what my car was worth, he said your car is on an online auction so we can get you the best price I also know I get rebates especially being a loyalty customer and you’re giving me numbers that were still outrages. At this time, I asked for my key fob back, he said I’ll get and left. I was frustrated because they were not listening to my needs and were just disregarding what I was asking. Then a sales manager came up and asked me to scoot over to the other seat because he wanted to talk to me next to each other. He showed me a paper with the prices and estimated payments again outrages. I told him did you even call Nissan Financial; they kept on referencing Capital one. I told him no thank you, the payments are more than what I pay now, and my car was more expensive. I again asked for my fob back. The sales mgr. said give me 5 mins to make a deal, I agreed. As I was waiting, I had an alert that my credit check on just hit my report. It was central Houston Nissan. I was pissed at this time because I didn’t even authorize anyone to pull my credit. After a few minutes the finance manager came up. I asked why did you pull my report I did not authorize anyone to pull it, I didn’t sign anything to authorize this. He said I was approved, Capital one, I just said I was preapproved through Nissan Financial. What you did was illegal to pull my report without my consent. I said I want my fob because I want to go. He walked away, after a few minutes the original salesperson came back and gave me my fob and said sorry for what happened. I was so angry and called Nissan America and made a complaint. Nissan America called me back and basically said that the dealership is a franchise but will reach out and have them call me so we can talk about it. I attempted to call and speak to a general manager 3 times and left messages for they said his name was “Joey”, but the voice mail said Chad Milo. To this day I have not heard a thing. I never had such a bad experience before like the one I had from Central Houston Nissan. More

Avoid at all costs. Unproffesional and incompetent. I purchased a BMW X3 from them with an added warranty which perhaps was my first mistake given they are not an offic Unproffesional and incompetent. I purchased a BMW X3 from them with an added warranty which perhaps was my first mistake given they are not an official reseller of BMWs. That being said, when I test drove the car, no noted issues. Once confirmed, they took the car to get serviced and my salesperson told me they replaced the brake pads. this ends up being an outright lie as the car sounded a brake warning the day I drove it off the lot. They told me to bring it back and they would fix it. They keep the car for two days and I go back but they havent done anything, just present me with additional charges to fix (which they could have comunicated and saved me the trip). After that, they say I dont have a warranty which ends up being an internal miscommunication but costs me three hours at the dealership. Cherry on the cake is they ran down the fuel while they had the car to nearly empty. In the end I took the car to a BMW garage and they resolved the issue in two hours. Not enough space here to list all the examples but throughout the process, a fair amount of condescension and rudeness in their communications ('you really think you could get a warranty for that price?" If you want to pay less, get another car/ one a teenager gets) More

This place wasted our time 4 times they called me repeatedly begging me to come in because they needed the trade. I told them what our situation was up front, they said they could do it, but of cours repeatedly begging me to come in because they needed the trade. I told them what our situation was up front, they said they could do it, but of course, they lied and we got our time wasted 4 times I when we are ready to buy a car, we're definitely going somewhere else.Don't come here. More

I received exceptional service from Nadeem Pitamber and Chris Parsons. Chris gave me a quote via e-mail, and Nadeem showed me the vehicle, gave me a test drive, and showed me around the floor of the deale Chris Parsons. Chris gave me a quote via e-mail, and Nadeem showed me the vehicle, gave me a test drive, and showed me around the floor of the dealership. Given the quote I had from Chris Parsons, I had brought my checkbook and was ready to pay for the car I had selected. Nadeem went over the pricing; several things were included that I did not want, and Chris Parsons had removed them from the quote. I showed Nadeem the quote, and he said that he would need to get approval from the sales manager, Sean Scruggs. Mr. Scruggs would not even look at the quote I had received from Chris Parsons, was very abrupt and impolite about it. I told him that I was asking for quotes from six different Nissan dealerships, and he became even angrier and said why was I doing that. I said that I wanted to get the best price. He took a piece of scratch paper, wrote a figure on it , and shoved it into my face. It was $4,000 greater than the price quoted by Chris Parsons. All the good service and work by Mr. Parsons and Mr. Pitamber flew out the window with the rude treatment I received from Mr. Scruggs. I left the dealership. Mr. Pitamber called and sent me an e-mail the next day. He was doing a great job of following up. But given the anger and bad treatment I received from the sales manager, I would not purchase a car from them and would never recommend them to anyone. I purchased a car the next day from another dealership for very close to the price originally quoted by Chris Parsons. When I told the other dealership over the phone how I had been treated at Houston Central, the salesman put their sales manager on the phone who assured me that they did not treat customers that way. It is unfortunate that two members of the sales team worked so hard and did a get job of getting me as a customer, and the treatment by the sales manager destroyed everything that they had worked to accomplish. More

Came back to get my oil change. Taylor Adam's. Assisted me right away. Offer me complimentary drinks or fruit. Watched America ninja warriors. Before the show was off my car was rea Taylor Adam's. Assisted me right away. Offer me complimentary drinks or fruit. Watched America ninja warriors. Before the show was off my car was ready. Thank you TAYLOR More

I purchased a used vehicle on 7/22/2024. I literally sat in the office with the fiance DIRECTOR, Darrell, and I asked him what my APR was. He told me and my son 9.5%. I get the first paym I literally sat in the office with the fiance DIRECTOR, Darrell, and I asked him what my APR was. He told me and my son 9.5%. I get the first payment in the mail on 8/1/2024 and the APR is 11.99%. I was transparent when I stated what I could afford. The vehicle was listed at $22k. After adding GAP (which was SUPPOSED to be included based off of my written agreement with my sales rep) and warranty, the car went to $29k. HOW??? Now the finance director "DOESN'T REMEMBER" telling me that. Overall, I am overwhelmed, disappointed and angry. This is how they treat women and first time customers. My credit union approved me at 8.2% but bc they have screwed me and said I CAN'T CHANGE THE CONTRACT, the vehicle is $7k MORE and I'm supposed to be left with this! This is WRONG and unacceptable to do ppl like this! I am a single mom and doing the best that I can. I was lied to, regardless of if he remembered or not, he said it. This director needs to own this and correct his error. I'm so hurt!! This is so wrong!! On so many different levels! I work in sales and I could never tell a customer that I can't undo my mistake, sorry you have to pay! These reviews are proving me right! This is shameful! More

Lies and cheats told me and my wife if we buy a car they will fix the key marks on the passenger side. When back and they said I didn’t said that. I will fix it. will fix the key marks on the passenger side. When back and they said I didn’t said that. I will fix it. More

Worst customer experienced ever. I went there test drove of a car. I was seeking information because I planned on getting another car soon. Gave Chad My information, He stated he wou I went there test drove of a car. I was seeking information because I planned on getting another car soon. Gave Chad My information, He stated he would come in 1 hour, never heard from him again. That was last week. When Steve proto was there, I received better service. Now that he's gone I don't know what's going on with the new staff but they need to be retrain on customer service. The one thing I hate is a salesperson who does not hold to their word. I guess I won't be doing business here anymore. I'll start bringing my car to a different dealership. More

Be very aware of their finance department. Very deceptive folks are employed here. Make sure that they displaly every single document that they ask you to sign on their digital table. If they Very deceptive folks are employed here. Make sure that they displaly every single document that they ask you to sign on their digital table. If they pretend that something can't be displayed and ask you to sign with their computer mouse, make them print it out. I had a $4075 service contract added into my deal on one of their certified vehicles that was never explained. They got me, don't let them get you... Central Houston Nissan is the very stereotype that we've all heard about when dealing with automotive sales departments. I doubt their fixed operations side is any different and even if it is, I won't be returning to find out. More

I sent my daughter to get a brake job done the service rep quoted her a price of $304 to replace the serpentine belt I called the dealership up asking how much to replace the serpentine built in the same rep quoted her a price of $304 to replace the serpentine belt I called the dealership up asking how much to replace the serpentine built in the same service advisor said $189 I called him back and let him know who I was and I'm asking why was it the price so high he got off the phone for about 20 minutes came back and said that's the price we're not like other dealerships I think this dealership is taking double charging up in the price for women versus Men please be by your beware More