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Central Cadillac
Cleveland, OH
159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 159 reviews
May 01, 2020
Effortless purchase of a used CT6 via internet All staff was excellent. They answered every question promptly and accurately. Before purchase we requested a video be taken. Sandy provided us 3 diff All staff was excellent. They answered every question promptly and accurately. Before purchase we requested a video be taken. Sandy provided us 3 different videos. Very helpful. The money man Evan made the financing a breeze. Once we ordered the car it only took a few days to finalize everything. We needed the car to be delivered to Milwaukee, WI. We dotted the i's and crossed the T's on Thursday and 1-½ days later it arrived. Noon on Saturday. I didn't even have time to get the garage cleaned. Car was delivered and met our expectations. Sandy is a 5 star sales person also. More
by bknutson1
Employees Worked With
Evan Cutler, Mason Fink
January 15, 2020
Sandie Williams was very knowledgeable and her customer service was excellent the entire staff at Central Cadillac was very helpful and very made me very comfortable. service was excellent the entire staff at Central Cadillac was very helpful and very made me very comfortable. More
by Cartersharon14
Employees Worked With
Eric, Evan Cutler, Mason Fink
July 12, 2019
Accidental bait and switch? After searching for some time, I found a preowned certified 2015 ATS coupe on CarGurus I really liked. Living 700 miles from Cleveland I did my resea After searching for some time, I found a preowned certified 2015 ATS coupe on CarGurus I really liked. Living 700 miles from Cleveland I did my research on the car and dealer. They seemed reputable, the car had 1 owner clean CarFax fully loaded, everything I was looking for. I finally called after watching for a few weeks and they dropped the price. I spoke with a dealer they ship cars all the time. Gave me some history said it’s loaded everything works and still under warranty. Sent me lots of pics and pointed out any small blemishs. We spoke multiple times working out the details over the next couple weeks I specifically asked on more than one occasion it’s got everything it’s loaded. Looking at the website multiple times a day and showing people I knew exactally what it was and I wanted it. It clearly said on both the Central Cadillac site and CarGurus it was loaded. Everything you’d expect in a 2015 Coupe. (Turbo, Navigation, sunroof, heated and cooled seats, Onstar, Apple-play/Android, heated wheel, 18’s etc). Loaded. I specifically asked just that on more than one occasions. It’s finally delivered. The first thing I notice is no sunroof. Then no cooled seats, no navigation. (Only has thru Onstar, it sucks and you have to pay monthly, No CarPlay). I would have not wasted all that time purchasing and shipping a car out of state. I could of found this here in MN. It’s been pretty muck parked since I got it I’m looking into my options possibly selling it for a big loss. It’s worth less not having everything. Lesson learned. Don’t believe anything until you can see it in person. Ask lots of specific questions and get things in writing. It really sucks its such a georges car but has nothing it should. I do not believe they did it intentionally and I actually liked the salesman. It was just unfortunate. Had I lived in town something may have been done? More
by Dave
Employees Worked With
Bill Mash
June 28, 2019
Great service first class dealership Just recently purchased a used car.Small problem with the mirrors.Called me when the parts came in. Scheduled appointment that best suited me. Told me Just recently purchased a used car.Small problem with the mirrors.Called me when the parts came in. Scheduled appointment that best suited me. Told me estimated time it would take to service my car.Completed work under the time. Very professional and friendly.Fantastic experience.Treated like I was family from start to finish. A-1 More
by JET172ME
Verified CustomerEmployees Worked With
many more do not remember names., Michael Motley, Curtice Johnson
June 28, 2019
Good experience Anna Maria is always a pleasure to work with. I’m confident that I am getting the best deal, and she pays attention to our needs. She took the time to Anna Maria is always a pleasure to work with. I’m confident that I am getting the best deal, and she pays attention to our needs. She took the time to review the features of the vehicle, and helped to personalize the settings. Paul also made it a point to speak to us. Evan was very personable, and made the financing a pleasurable experience, also listening to us. Explanation of the answer below: we always try to get our car serviced at Central Cadillac, but sometimes traffic or road construction force us to get an oil change somewhere else. Otherwise, Central is our first choice. More
by BSP59
Employees Worked With
Anna Maria Masterson, Paul Nathan, Evan Cutler
June 27, 2019
Great! I brought my car in for an oil change and Lisa let me know that I had a couple recalls. She gave me a very nice rental car and sent me on my why so I I brought my car in for an oil change and Lisa let me know that I had a couple recalls. She gave me a very nice rental car and sent me on my why so I would don't waste my day waiting for my car to be fixed. I have owned several new cars and I will recommend Central Cadillac to anyone I know shopping for a car. Cadillac is my new favorite car and I look forward to getting another in a couple years. More
by BASTEELERSFAN2
Employees Worked With
Lisa Burton
June 24, 2019
Excellent customer service This is the 2nd car I got from Central Cadillac and it was just as great as it was the first time. Mr. Johnson was very helpful and got me exactly wha This is the 2nd car I got from Central Cadillac and it was just as great as it was the first time. Mr. Johnson was very helpful and got me exactly what I wanted. I was able to pick up my new car that same day. He got me exactly where I needed my payment to be and was a pleasure to work with again. More
by LINDSAY.WASKO
Employees Worked With
Bruce Johnson, Evan Cutler
June 24, 2019
New car Good team. Excellent service. I have purchased and leased many cars and currently have four Cadillac s with you. The maintenance department is not as Good team. Excellent service. I have purchased and leased many cars and currently have four Cadillac s with you. The maintenance department is not as good as before. More
by LISTON006
Employees Worked With
Bruce Johnson, Breanna Bruin
June 24, 2019
Very easy Bill has worked with us for years, very knowledgeable . I still might call to understand all the new features on the car. We like our color and inter Bill has worked with us for years, very knowledgeable . I still might call to understand all the new features on the car. We like our color and interior More
by RCENTA
Employees Worked With
Bill Mash, Evan Cutler
June 24, 2019
Oil change and car check up I give central Cadillac a 5 star rating because they are excellent in there services . We have been with Paul Nathan for over 30 years he has been an I give central Cadillac a 5 star rating because they are excellent in there services . We have been with Paul Nathan for over 30 years he has been an outstanding salesperson and friend!!!!!! It’s nice to have such a great relationship with him we always trust his opinion and know we’re in good hands with him hence our 30 year relationship!!!! More
by LESAYAKOVICH
Employees Worked With
Paul Nathan
