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Central Cadillac
Cleveland, OH
158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 158 reviews
December 22, 2021
There was no one there in the service department to greet me when I came in even though I had a 10 o’clock appointment which is not too bad because about five minutes later someone showed up and check me in me when I came in even though I had a 10 o’clock appointment which is not too bad because about five minutes later someone showed up and check me in the cashiers were wonderful they checked me out in a timely manner quick fast in a hurry but it took a few minutes for me to receive my vehicle once I was released to go More
by Lrrealty
Employees Worked With
Lisa Burton
December 06, 2021
I made one appointment to have my front brakes checked for being bad. Shango evaluated then removed and replaced my front brake pades in under an hour. Central Cadillacs Service Rep. Shango is a true kno for being bad. Shango evaluated then removed and replaced my front brake pades in under an hour. Central Cadillacs Service Rep. Shango is a true knowledgeably Professional, I will be going to Central Cadillac only to fix my car! P.S. Morris Cadillac needed two appointments to fix the same problem! Not very professional. Morrise Cadillac doesn't listen to the customer! Thank You, Shango! Bebley Spence More
by ravenway
Employees Worked With
Shango
November 10, 2021
I am very pleased with the service. All of the representatives that I came in contact with were courteous. The representative, Shango, who wrote up my service request kept me informed of all the representatives that I came in contact with were courteous. The representative, Shango, who wrote up my service request kept me informed of all the work that was to be done. The work was completed within the estimated time. More
by ATS14
Employees Worked With
Shango
January 26, 2021
I purchased a $100k Escalade and was promised I’d receive top notch service if I leased instead of purchased my vehicle. What a joke. I had an issue scheduling and then receiving information for a simple oil top notch service if I leased instead of purchased my vehicle. What a joke. I had an issue scheduling and then receiving information for a simple oil change. After not showing 3 times to pick up my vehicle (valet service wasn’t even offered, I had to ask) they took my car in on a Friday morning and never got back to me. All calls on Saturday went to voicemail and my sales rep never (to this day) answered my email. On Monday I had to demand to speak to a human only to be told my car STILL wasn’t in service. I did not receive any of the service quality I was promised (including an Escalade loaner) and this whole experience was a joke. Save your time and money. If this is how they treat a $100k car customer, imagine how they treat everyone else. I can’t wait for my lease to be over and be done with these people. More
by Kristi
Employees Worked With
Steve Newman
December 16, 2020
Fantastic experience salesperson Angelo Owens and staff were out of this world nice and helpful I would recommend central Cadillac to anyone interested in a new cadillac were out of this world nice and helpful I would recommend central Cadillac to anyone interested in a new cadillac More
by kmixter800
Employees Worked With
Angelo Owens salesperson, Curtice Johnson, Evan Cutler, Lisa Burton
October 08, 2020
Customer Service does not return calls when I left messages four times. I will not come back due to disrespect given to me by Central Cadillac. messages four times. I will not come back due to disrespect given to me by Central Cadillac. More
by Mary Foster
Employees Worked With
Sam in Service Department
May 29, 2020
Mason was lovely to work with. He assisted us in selling our cars when we were relocating overseas. The process was very quick and easy thanks to his patience and flexibility as we were originally only plan our cars when we were relocating overseas. The process was very quick and easy thanks to his patience and flexibility as we were originally only planning to sell one car. Overall, an enjoyable experience and we would definitely return. More
by Harrold
Employees Worked With
Mason Fink
May 01, 2020
Effortless purchase of a used CT6 via internet All staff was excellent. They answered every question promptly and accurately. Before purchase we requested a video be taken. Sandy provided us 3 diff All staff was excellent. They answered every question promptly and accurately. Before purchase we requested a video be taken. Sandy provided us 3 different videos. Very helpful. The money man Evan made the financing a breeze. Once we ordered the car it only took a few days to finalize everything. We needed the car to be delivered to Milwaukee, WI. We dotted the i's and crossed the T's on Thursday and 1-½ days later it arrived. Noon on Saturday. I didn't even have time to get the garage cleaned. Car was delivered and met our expectations. Sandy is a 5 star sales person also. More
by bknutson1
Employees Worked With
Evan Cutler, Mason Fink
