Celebrity Ford of Tom's River

Contacted deal about a 2012 Expedition listed with 21K miles for $31k. Carfax showed it was a rental purchased at auction 3 months ago with a second identical vehicle (Blue Eddie Bauer). I scheduled a l miles for $31k. Carfax showed it was a rental purchased at auction 3 months ago with a second identical vehicle (Blue Eddie Bauer). I scheduled a late morning visit for today (Saturday July 20th, 2013). I received a call on Friday confirming my appointment for Friday (something wrong on there end). I arrived at 10:45am and was greeted by a salesperson as I stepped out of my truck. Chris was the sales person, he was friendly and welcomed me. I let him know that I had spoken with Jennifer several days earlier. So, we went inside and he retrieved my information from Jennifer. After a few minutes he returned to tell me that the vehicle I drove an hour to see was not there, nor was the second identical one. The owner had taken the first vehicle to a family event (there explanation), and the second truck was taken to Boston by a sales person and his girlfriend. Chris said the owner could have it back in 45minutes. So I walked around the lot for 40 minutes and sat in a waiting area for about 20-25 more minutes. Another sales person (I think related to the owner), thanked me for being patient. After about an hour Chris (salesperson) said the truck was being washed and would be out in a few minutes for a test drive. Ten minutes later the truck was "ready" for me to inspect. First the truck was dirty inside, stains on the backs of the second and third row seats, stains on the carpets (all seating), dust everywhere, and a a fair amount of dings, nicks, etc... (but nothing that was a deal breaker). Overall the truck was not prepared or maintained well for a 2012 thats been on the lots for 3months. By the way, most of the new vehicles on the lot were dirty. I took the truck for a test drive and inspected it. All was in good working order. So, I decided to see what kid of deal we could put together. Let's just say that the sales manager is a low low baller that looks to steal your car from you. They offered me 20K for my 2011 Chrysler 300C with all option (expect AWD), a $50K car new two years ago, now with 28K miles and in excellent condition, no dings, dents, etc... NADA and KBB trade values were between 25K-27k. The best they would offer for my trade was 22.5K (way below blue book) and well below wholesale of 24K. The salesmanager tried to play the "Your car has tire issues, so that 1K off the trade". What xx. the vehicle I was looking at had more miles on its tires and it's tires had a lower life (40k, cheaper tires). They did not even consider lower their price. They tried to get me to stay by offering to call a wholesaler. But this is a joke, they had other brands of vehicles on their lots which dated back to 2007 with 100K miles. So, why would they expect to wholesale a luxury car with low miles and not quite two years old. I walked out in about 5 minutes of setting down to talk numbers. They wasted my time, fuel and energy. I all ask is that I'm treated fairly, I'm not looking to screw a dealer, they need to make a reasonable profit in order to stay in business, but this dealer is looking to steal from customers. I feel bad for the sale staff, they were friendly, but must be going crazy to close deals with a crappy salesmanager like Big John. STAY AWAY. More

Everyone one at the dealer we talked to seemed to be nice, but the price for my 2011 Traverse trade-in was ridiculous. The Traverse only has around 25k miles on it. BUT it was in a car accident so it ha nice, but the price for my 2011 Traverse trade-in was ridiculous. The Traverse only has around 25k miles on it. BUT it was in a car accident so it had a "bad" carfax, which I understand hurts its resale value. So I was interested that day to buy a new car from anywhere until I did more research on my cars value myself. But the next week when I went to a different dealer (Jeep this time), they offered me about 10k more for my Traverse than what Downs did. As I was curious about my "bad" car fax, the salesman I worked with told me that the car most likely will be shipped to mexico due to that fact it was a in very minor cosmetic accident. I would recommend this dealer as far as their service ( I can't guarantee that since I didn't spend no more than 45 mins there). But for their pricing my experience wasn't satisfying. More

I built a new Ford Edge online, and did my research regarding pricing. Showed up at Downs Ford and after walking the lot, ended up finding exactly what I wanted (plus the Ford Touch system, which wasn regarding pricing. Showed up at Downs Ford and after walking the lot, ended up finding exactly what I wanted (plus the Ford Touch system, which wasn't a must have, but very happy I got it). Well, after talking with Frank (part owner & Sales manager), he hooked me up with Shannon, who put together the paperwork, and I got my new Edge for exactly what I wanted to pay. and got the trade-in value that I expected. No hassles at all. When I came back the next week to pick up my registration and plates, they had included the CD I left in my trade-in. That was very nice of them. Overall, a great experience, and obviously a family operation. More

The sales rep. showed no interest in selling us a car what so ever. It's not like the were busy. The sales rep. (who name he never gave) kept telling me "yea you dont want that". Also told me that they c what so ever. It's not like the were busy. The sales rep. (who name he never gave) kept telling me "yea you dont want that". Also told me that they can't give me a good deal on a lease. Never once did he do a credit check on us. That night while watching tv I saw their ad, what false advertisement. More

We bought a new Escape for our daughter....our experience with the Downs Ford staff was nothing short of spectacular! It really was a pleasure to deal with everyone...how often can you say that about a car d with the Downs Ford staff was nothing short of spectacular! It really was a pleasure to deal with everyone...how often can you say that about a car dealer? Jonathan, Antonio, Big John and Frank were among the most friendly, courteous and straight-forward people we have ever dealt with. I don't know why we never shopped here before...but we will definitely do so in the future. We highly recommend Downs Ford! Bill & Robin Herman More

Antonio was very helpful to us in finding the right car for our needs. He explained all of this issues that made it easier to understand. We were not pressured in buying anything else we did not need dur for our needs. He explained all of this issues that made it easier to understand. We were not pressured in buying anything else we did not need during the signing of the contract with John D. (Financial Manager). Both Antonio and John made us feel very comfortable with the purchase by treating us as friends. We would highly recommend this dealership to other people. More

I regularly buy performance parts from Rick and I ALWAYS feel that he went above and beyond for me. Parts ship fast, are always in stock. feel that he went above and beyond for me. Parts ship fast, are always in stock. More

My family and I are diehard Ford drivers/owners/customers. Downs Ford and their staff are by far the best we've ever done business with. We wouldn't even consider doing business else drivers/owners/customers. Downs Ford and their staff are by far the best we've ever done business with. We wouldn't even consider doing business elsewhere. We've always driven the best made cars in the world, now we have a Dealer that matches it's vehicles. We are looking forward to our continued relationship and would not only recommend Downs Ford, but we would insist going there. Carlos Sobrino More

My experience with Down's Ford began 5 years ago when I was looking to purchase a brand new Mustang. I came to Down's Ford because I learned of their Motorsports Department, which made it possible for me was looking to purchase a brand new Mustang. I came to Down's Ford because I learned of their Motorsports Department, which made it possible for me to customize my Mustang with Ford Racing parts to help make my car be unique and perform better. During that process Rick was extremely helpful in explaining the options that were available to me that would allow me to keep my warranty. Even then, I knew my long term goal would be to add a supercharger to my Mustang and that Rick would be the first person I called once my warranty was up. Rick was extremely helpful in explaining all of my questions about the supercharger kit I was looking to purchase and the install process. Based on my previous experience, I knew my Mustang was in safe hands and the job would be done right. Even during the 2 day install process, Rick kept me up to date on their progress which I greatly appreciated. Words can not explain how pleased I was with how well the car performed during my ride home. Once again, thank you to Rick Riccardi III and SVT Tech Bob Cook for your help in making my Mustang dream a reality. Brian Luby More

Thank you to the Downs Ford team for making my first car buying experience a fantastic one! I am loving my new ford 2012 hatchback in sonic blue thanks to big Jhon and Antonio!! buying experience a fantastic one! I am loving my new ford 2012 hatchback in sonic blue thanks to big Jhon and Antonio!! More