Celebrity Ford of Tom's River

total bull fix my truck Darin Cranmer sales men was great got truck home all good now it leaks and they wont fix it say i should pay nice that my back seat is always wet a Darin Cranmer sales men was great got truck home all good now it leaks and they wont fix it say i should pay nice that my back seat is always wet and moldy thanks downs ford for nothing at all More

Easy as can be! Just got a car from Mike P at Downs Ford. It was so quick and easy! Never had such a painless experience at a dealer. Just got a car from Mike P at Downs Ford. It was so quick and easy! Never had such a painless experience at a dealer. More

Shannon Lewis Our experience with Downs was unique as we won a car in a Seaside Heights Raffle. But Shannon Lewis treated us better than any sales representative I Our experience with Downs was unique as we won a car in a Seaside Heights Raffle. But Shannon Lewis treated us better than any sales representative I ever had. She explained everthing to us, shared in our moment and made us feel so special. When it comes time to buy a car we will go to Downs! More

Great sales service representative Jonathan Tejada was our sales representative again as in our previous lease. Jonathan is so friendly and accommodating and is the main reason I again Jonathan Tejada was our sales representative again as in our previous lease. Jonathan is so friendly and accommodating and is the main reason I again am leasing another Taurus from Downs Ford. When Jonathan says he is going to do something he always follows through and does it. He is a credit to your organization and you should be very glad to have him. More

Excellent environment. Knowledgable staff! I was referred to Antonio through a friend. Not knowing what to expect since this was my first purchase from a dealership I was a little anxious. An I was referred to Antonio through a friend. Not knowing what to expect since this was my first purchase from a dealership I was a little anxious. Antonio worked with my price range and didn't push me to get something I could not afford. He was very patient with all the questions I had and answered all of them with confidence. The environment was also great, other staff members were polite. More

Professionally, Ethically Operated I had contact with other car dealers with my area to purchase a new vehicle for my wife. I can say that the price, trade in experience and overall ord I had contact with other car dealers with my area to purchase a new vehicle for my wife. I can say that the price, trade in experience and overall ordeal was absolutely painless. I would recommend Downs Ford and will be going back for my new F150 soon, believe me. I have never had this process be this positive before. More

Horrible Experience with the Service Department I made an appointment to have my 2006 Ford Explorer serviced with a tune-up, struts, and front & rear brakes. After this was complete, I kept getting I made an appointment to have my 2006 Ford Explorer serviced with a tune-up, struts, and front & rear brakes. After this was complete, I kept getting early morning phone calls(I work late at night) that there were problems like an oil pan seal leak and a loose timing chain. I was quoted a price to replace the front timing chain, tensioners, and oil pan gaskets, and then I got a call that while disassembled, they found more damage and I needed a new engine. I told them to just finish the timing chain and tensioners and the gaskets. When I picked up the SUV, the a/c was not working, nor the window washers (which they had fixed) were not working, and then when I got home and looked at the bill, I saw that they charged me the same for NOT replacing the timing chain as they had quoted for replacing the item. So now I was left with a $4000.00 bill and an undriveable auto. More

Quick, Painless, Wonderful Experience First let me start off with I don't ever write reviews, but I had to with this one since this was a very expensive/big purchase for me. This was my s First let me start off with I don't ever write reviews, but I had to with this one since this was a very expensive/big purchase for me. This was my second purchase from Down’s Ford and once again the exceeded my expectations. Too often do dealers get a bad rap for poor customer service or for pushy sales people, but not here. I had purchased a Mustang back in 2002 and loved it, but when I moved out of the state I needed something with 4x4 due to snow. As such, I traded it in and went with a Nissan Xterra in 2006. Fast Forward to today, I wanted to get back into a Ford and I shopped the local dealers up here in Connecticut, but felt I wasn’t getting the best dealer and felt they were a bit of your typical dealers. So, I decided to give Down’s Ford a call and chat with Gene who had helped me back in 2002. He happily took my call and through our discussions I decided it was worth taking the 2.5 hour trek down to Toms River for this big purchase. I’m very happy that I took that 2.5 hour trip and didn’t force myself into using only the local dealers. Gene (General Sales Manager) set me up with one of his Sales Consultants, Shannon Lewis, who was such a pleasure to work with. We conversed multiple times over the phone and she had everything ready for me when I showed up. I had the most pleasant and painless experience buying my brand new 2014 F150 and I will never go anywhere else when buying another Ford. The 2.5 hour drive saved me not only a headache but also a ton of cash as they easily crushed the pricing I was seeing up here. So long story short, this is a 5-star dealer and I highly recommend stopping in and seeing what Gene and Shannon can do for you. More

Went for one car and bought two! The internet team member, Chris, called and made an appointment for me with Jonathan. Jon was excellent. He was knowledgeable, listened to our needs The internet team member, Chris, called and made an appointment for me with Jonathan. Jon was excellent. He was knowledgeable, listened to our needs and gave us a multiple of choices. He made the lease of a new Escape Titanium and the purchase of a Ford Explorer easy, and with no apprehension. Gene stepped in and continued to help and propose a deal that was better than expected and again make us feel like we worked as team to secure good pricing, financing and the cars we wanted and more. Vince in contracts was a pleasure to work with in pulling the deal to conclusion. This is a professional team with many options available to assist in making you feel comfortable in getting what you expect and more. I cannot say thank you enough to the whole team!!!! They have won our business for a long time to come.... More

I recently purchased a used Lexus from Downs Ford. Mike Quinn was the sale associate who sold me the car. Before going to Downs I had visited other dealers selling the same make and model I purchased. Do Quinn was the sale associate who sold me the car. Before going to Downs I had visited other dealers selling the same make and model I purchased. Downs was by far the most professional and inspired the most confidence. The car itself was priced at the low end of the range based on my researching the make and model online for a few months prior to purchasing it. However, when you include the one year warranty on all major systems that is a part of the price, the Downs Ford price is really much lower. Working with Mike was a pleasure. He is very low key and professional. Unlike other dealers I visited, I never felt pressured. When Mike asked if a wanted to leave a deposit it was not a high pressure pitch, just a simple question so he judge what to do next. I left a small deposit and came back the next morning to pay the balance. The car was ready and prepped, and one little repair (replace a wiper blade) that I asked for was done. Mike introduced me to a few other folks at Downs who explained warranty options and their service center. If you are going to buy a car, I would recommend you visit Downs Ford and ask for Mike Quinn. More