Celebrity Ford of Tom's River

Very enjoyable satisfying experience The staff is very friendly and helpful and accommodating to my needs, the dealership is very clean and well organized and performed all work to a very The staff is very friendly and helpful and accommodating to my needs, the dealership is very clean and well organized and performed all work to a very high standard of excellence More

Worst customer service on the planet. I have attempted numerous times to use this service dept on my brand new Ford. I have made numerous appointments only to have them cancelled, and aski I have attempted numerous times to use this service dept on my brand new Ford. I have made numerous appointments only to have them cancelled, and asking me to reschedule. “THE” guy is never working to fix my car. Top that off with some of the worst service reps I’ve ever personally seen. More

Excellent Service as Usual! This will be my 3rd new vehicle I have purchased from Downs. I live in North Jersey but have found Downs to be my dealer of choice. Everyone is courte This will be my 3rd new vehicle I have purchased from Downs. I live in North Jersey but have found Downs to be my dealer of choice. Everyone is courteous and professional, from the time I walked in the door to the time I drove out of the lot. Nicole was referred to me from Jonathan who worked with me through the sales process. She showed knowledge and professionalism and was very helpful. Nick, the business manager, finalized all the paperwork and congratulated me on my purchase. I will continue to do business with Downs as my service center. This is another reason why I choose Downs. Their service center has always shown concern and dedication to their work. I am glad to give Downs my "thumbs up" and rate them as excellent! More

Considerate and Understanding From Michael our salesman, Chris in finance, the general manager and the gentleman that put on my license plates , all the staff were very pleasant. From Michael our salesman, Chris in finance, the general manager and the gentleman that put on my license plates , all the staff were very pleasant. Finally felt like I made a deal where I could be confident in trusting this team. More

Service to our mustang was excellent. Having service to our mustang at Downs Ford was excellent. Right from the start making a service appointment was great The appointment was handled by Having service to our mustang at Downs Ford was excellent. Right from the start making a service appointment was great The appointment was handled by Debbie. She was so helpful and friendly and we really appreciate her. The car service was done promptly and we are very pleased with the service department. More

Unsatisfactory I purchased a brand new 2016 Ford Mustang. Less than 48 hours with it, it came to my attention that there was a tear in the frame underneath the I purchased a brand new 2016 Ford Mustang. Less than 48 hours with it, it came to my attention that there was a tear in the frame underneath the vehicle. I brought this to the attention of the Service Manager, Joe Patti on 10/12/16. He was very perplexed and told me that he would need to have the vehicle inspected by a Ford technician. The next call I receive, he wanted me to bring the vehicle in for a repair. No explanation, no written estimate. It took until 10/26/16 just for me to receive a written estimate. The estimate listed a 29 step repair process that would essentially have to dismantled the entire front end of the vehicle. To top it all off, the repair shop highly recommends that I do not get this repair. Mind you, the Service department did not convey any of the repair shops concerns to me, and only gave me what I asked after I called Ford Customer service several, several times. Once I had the information I needed in order to make a decision, I called the Sales Department. I literally called nine time, and no one returned my call. It is currently 10/29/16 and still, no return call. I have had to resort to speaking with a Ford Customer Service Regional Manager as a liaison between the dealership and myself. This is the definition of poor service. More

Excellant Personal Service Salemen Tim Walizer was extremely helpful, curtious, and well mannered. Helped us with all our concerns. Time to complete paperwork was quite long bu Salemen Tim Walizer was extremely helpful, curtious, and well mannered. Helped us with all our concerns. Time to complete paperwork was quite long but overall we were satisfied with the shopping experience. More

Unprofessional Apparently you have to put a deposit on a car first, before you can apply for a credit application, to see if you can even qualify to get a loan, to p Apparently you have to put a deposit on a car first, before you can apply for a credit application, to see if you can even qualify to get a loan, to purchase the vehicle. Makes sense right? Ridiculous..don't waste your time here. More

Being treated like family I assisted Jean Fayden in turning in her lease early as she has chosen to no longer drive at 87!! Jim Gesicki did all he could to make this transacti I assisted Jean Fayden in turning in her lease early as she has chosen to no longer drive at 87!! Jim Gesicki did all he could to make this transaction easy. Roger and Vincent also made the visit pleasant even though she had to pay $1500 as a buy out fee. More