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Celebrity Ford of Tom's River

Toms River, NJ

4.4
748 Reviews

360 NJ-37

Toms River, NJ

08753

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Showing 748 reviews

December 16, 2019

Antonio, Jodi, and the rest of the staff did a great job. Very Happy with my deal and my new Ranger! Antonio was Professional, knowledgeable, friendly and courteous. Will definitely recommend Antonio and Do More

by Todd s
Recommend Dealer
Yes
Employees Worked With
Jodi Schick, Internet Sales Coordinator, Antonio Piano, Gene Wendelken, Joseph Markese
Dec 17, 2019 -

Celebrity Ford of Tom's River responded

Todd, thank you for your five star review. Your wonderful review on Antonio, Jodi, and the rest of the team was greatly appreciated. Thank you for choosing Downs Ford & congratulations on your new purchase. Sincerely, Gene Wendelken, General Sales Manager

December 02, 2019

Repeat customer Purchased again as service has been very good in the past, and our salesman, Antonio Piano is very knowledgeable and personable and was able to procur More

by R.Robbins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio Piano
Dec 02, 2019 -

Celebrity Ford of Tom's River responded

It makes us so happy to hear that you had an excellent car buying experience with us. At Downs Ford, we like to treat our customers like family, and our main goal is to ensure that you leave 100% satisfied. Thank you for choosing Downs Ford and we hope to see you soon.

December 02, 2019

We were very pleased working with Jonathan he was knowledgeable and helpful with everything we had concerns about.We would definitely buy from him again. More

by Meme355
Recommend Dealer
Yes
Employees Worked With
Jonathan Tejada
Dec 02, 2019 -

Celebrity Ford of Tom's River responded

Thank you for your five star review. We are glad you enjoyed your car-buying experience with us. It was a joy working with you. Thank you for shopping at Downs Ford & we hope to see you again soon.

December 01, 2019

Black Friday Deal I have been purchasing and leasing cars with Downs Ford since 2000. I am always satisfied with the friendliness of the sales and service staff there. More

by Zoehe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tejada, Gene Wendelken, Joseph Markese
Dec 02, 2019 -

Celebrity Ford of Tom's River responded

Hello. Your review is greatly appreciated as well as your five star rating. I am glad you enjoyed all your past visits with us & we thank you for recommending Downs Ford. We appreciate you choosing Downs Ford & we hope to see you again soon.

November 30, 2019

My experience at Downs ford was a very pleasant and smooth experience. Ray Trimble made this transaction more than easy for me. He went above and beyond to get me what I wanted and what I could afford More

by Mporrino1229
Recommend Dealer
Yes
Employees Worked With
Ray Trimble, Gene Wendelken, Philip Roon, Joseph Markese
Dec 02, 2019 -

Celebrity Ford of Tom's River responded

Congratulations on your new vehicle! We are so happy that we were able to break the expectations you had coming in to buy your vehicle. Our top priority is our customers and making sure they are happy, and that you do not feel pressured, and that you leave in the car for you. We really appreciate you choosing us, and we looked forward to providing you this same level of care throughout your time of ownership for years to come. Enjoy your purchase and safe travels!

November 29, 2019

Excellent! Ray, John and Phil (finance) made this process seamless and enjoyable. Knowledgeable, honest and responsive - great team at Down's Ford! Never had a More

by Denman9999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Trimble, John Duncsak
Dec 02, 2019 -

Celebrity Ford of Tom's River responded

Thank you for the review as well as the 5-star rating. Thank you for choosing Downs Ford & congratulations on your new vehicle. We hope to see you again soon.

November 23, 2019

Excellent Customer Service Maria was very helpful with my purchase of my CPO 2016 Escape Titanium...I wanted a warranty with my new car and the one that came with my car is wond More

by njlighthouses
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave (Fiance), Maria Springer
Nov 25, 2019 -

Celebrity Ford of Tom's River responded

Congratulations on your new purchase. We at Downs Ford, are dedicated to matching our customers with the perfect vehicle to fit their needs, lifestyles, and budget. Maria is amazing and truly cares about her customers. We are grateful that you had such a wonderful experience with us and we hope to see you soon.

November 23, 2019

Big John is the man! Downs Ford did not have the car with the options my wife wanted in stock, but John Duncsak went to work and found it! He was able to negotiate getting More

by Sean K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Brown, Keith Brown, John Duncsak
Nov 25, 2019 -

Celebrity Ford of Tom's River responded

Hello Sean. Thank you for your five star review. I am glad you enjoyed your car-buying experience with us and we were able to help your wife get into her dream car. It was a joy working with you. Thank you for shopping at Downs Ford. We hope to see you again soon.

November 22, 2019

Working with Big John Duncsak was Awesome! He took the time to explain everything and made sure we were 100% Happy with our decision! We will definitely be back and will recommend to all of our friends an More

by Alagona812
Recommend Dealer
Yes
Employees Worked With
John Duncsak
Nov 22, 2019 -

Celebrity Ford of Tom's River responded

Your five star review is greatly appreciated. Our top priority is our customers and making sure they are happy, and that you do not feel pressured. We are lucky to have John on our team. We appreciate you choosing Downs Ford & we look forward working with you again soon. Please enjoy your vehicle.

November 22, 2019

Liar liar liar his nose grows so big he will trip on it . Tells lies to move cars and has no problem telling you he lied to move his cars out . Maybe I would have an explorer delivered in working order if More

by Sgreen7998
Recommend Dealer
No
Employees Worked With
Philip Roon
Nov 26, 2019 -

Celebrity Ford of Tom's River responded

Susan, we are truly sorry to hear that you disappointed with our services, especially since we’ve worked so diligently and made special accommodations to resolve all your concerns you previously brought to our attention. Customer service is extremely important to us and our main goals is to ensure that you leave 100% satisfied. We are concerned by your comments and have been trying to reach out to you to address the things mentioned on this review with no avail. This matter has been escalated to our General Sales Manager, Gene Wendelken. Gene, has been informed of your situation and is eager to speak with you. At your earliest convenience, please reach out to him directly at gwendelken1@downsford.com or 732-349-2240 ext 926. Thank you for choosing Downs Ford for all of your vehicle needs and we hope to speak with you soon.

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