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Celebrity Ford of Tom's River
Toms River, NJ
768 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 768 reviews
April 18, 2024
Great Service ! New Owners but same Crew! I leased my last Three Explorers from there and Bought a Certified 2019 Escape. Always a Pleasure to deal with the people t New Owners but same Crew! I leased my last Three Explorers from there and Bought a Certified 2019 Escape. Always a Pleasure to deal with the people there! More
by Kenny B
Employees Worked With
Antonio Piano, Gene Wendelken, Donato Jensen, Joseph Peters
March 27, 2024
My salesman was very professional and quick with response. The entire sales team was very polite and very professional I would highly recommend the sales team response. The entire sales team was very polite and very professional I would highly recommend the sales team More
by a.vayas
Employees Worked With
Antonio Piano
February 03, 2024
I inquired via the website about a vehicle. It would be my 6th lease through Ford. I have all the details of what I need and what I want. I had a specific vehicle picked out, gave all the detai It would be my 6th lease through Ford. I have all the details of what I need and what I want. I had a specific vehicle picked out, gave all the details about my current lease. Asked specifically for an email or text - no call - I have received exactly ONE email from the general manager (automated I’m sure) asking how Denise was handling my needs. I responded with the details of my request and how my request for contact was ignored. She didn’t answer my email. I have received 6 unwanted phone calls from Denise. I tried giving Celebrity a shot, Downs lost me as a customer after a staffing change made their customer service go down the tubes. As a woman, I was really hoping for stellar customer service in this women-led business, as it’s not common in the auto industry. Unfortunately, they completely missed the mark. I expected a much higher level of customer service from an auto group based mostly in luxury vehicles. Time to train your staff back to the basics - listening to the customer. I purchased my 6th vehicle (4th lease) from Bobby Barranger at Larson Ford last Saturday; he values my time and listens to my needs. Sorry Celebrity - I hope you figure out how to do better. More
by Turi C
Employees Worked With
Denise (Sales or Internet Dept), Amanda Zamora (General Sales Manager)
January 25, 2024
i called 2 times to leave a boil mail to veronica maoli. you cannot leave her a voice mail and a email address is not available for her. what kind of dealership does this? i spoke to denise and got no w you cannot leave her a voice mail and a email address is not available for her. what kind of dealership does this? i spoke to denise and got no where and you wonder why ford dealers at the bottom. tom p nashua nh More
by thomasgporter
Employees Worked With
denise dimarco
December 10, 2023
Very positive experience. No pressure to buy. Knowledgeable representative. Staff pleasant and helpful.. . Did not feel pressured to buy. No pressure to buy. Knowledgeable representative. Staff pleasant and helpful.. . Did not feel pressured to buy. More
by trekhiker615
Employees Worked With
Ziggy Matuszewski, Donato Jensen, Amanda Hoffman, Ronald Leyda
December 09, 2023
I purchased a 2020 Explorer that ended up being a lemon. After 12 hrs the car had transmission issues. I took it back and although they offered me 2 options neither were suitable. 1 was 100 more a month and After 12 hrs the car had transmission issues. I took it back and although they offered me 2 options neither were suitable. 1 was 100 more a month and the other was a vehicle with higher mileage then desired. After leaving a bad review on Google their customer service rep claimed I had unprofessional behavior and tries to use the internet to get unrealistic deals. Neither is true, and is comical. End result is I got my car I traded in back from them. I'd stay away More
by Dan Friesendorf
Employees Worked With
Rich Lewis, Antonio Piano
December 02, 2023
This was my first time dealing with this dealership. Although my first stop in was lackluster (no one greeted me for nearly 15 minutes), the one employee who did was Jonathan Tejada. From there, he wa Although my first stop in was lackluster (no one greeted me for nearly 15 minutes), the one employee who did was Jonathan Tejada. From there, he was absolutely the best salesperson to deal with. The manager, Joe, even called me to say they wanted to do everything they could to make me happy and work out a good deal. Jonathan took me for a test drive and he gave me a copy of the door sticker. I did some homework and went back. I decided on the truck I wanted, Jonathan went over every detail and the process was very efficient. There was no hard sell and even the finance guy (sorry, I forget his name) did present me with options without any pressure whatsoever. When I picked up my truck, Jonathan spent a lot of time with me going over all the operational details. He took my pic with the truck and sent me merrily on my way. I LOVE my truck (Maverick) and would highly recommend, if you're looking for a Ford, to go see Jonathan at Celebrity Ford. He gets 5***** in my book. More
by gawilsonnj
Employees Worked With
Jonathan Tejada, Donato Jensen, Noemi Gathercole
November 25, 2023
I had an excellent experience on Black Friday purchasing a new 2023 Maverick. The experience was seamless and Ziggy and Donato provided a professional experience. They truly understood their products, as we a new 2023 Maverick. The experience was seamless and Ziggy and Donato provided a professional experience. They truly understood their products, as well as the process. I have purchased many cars in my life, and Celebrity ranks in the highest of my experience. The whole staff helped me select the appropriate vehicle to take me into my upcoming retirement. I thank them for their concern, compassion, and advice. Sincerely Robert. More
by rtokarczyk
Employees Worked With
Ziggy Matuszewski, Donato Jensen
