Celebrity Ford of Tom's River

Great experience purchasing a Ford explorer. I highly recommend this dealership. Every staff Member was pleasant and friendly and knowledgeable. Antonio was great to work with on the sale . I highly recommend this dealership. Every staff Member was pleasant and friendly and knowledgeable. Antonio was great to work with on the sale . More

I recently purchased a pre-owned Ford F-150 from Celebrity Ford of Toms River, and I couldn't be more pleased with the experience. Ask for John. He was extreamly helpful and straight to the point Celebrity Ford of Toms River, and I couldn't be more pleased with the experience. Ask for John. He was extreamly helpful and straight to the point. I had so many nightmare experiences with dealerships in the past and John and the other folks at Celebrity Ford are doing it right. No haggle, no hassle, they take the time to answer all the questions, all vehicles are in excellent condition. They don't let anything out of the shop till it's up and running back to 100%. I wish more dealerships operated like Celebrity Ford does. For anyone in the market for a quality vehicle and top-notch service, go here and ask for John. More

Salesman John Duda is a fine gentleman. Very courteous. He listened and attended to my needs and concerns. Very courteous. He listened and attended to my needs and concerns. More

Very courteous and professional staff. Easy t work with and talk to salesman Mark DeFelice and David. Would recommend anyone looking to purchase a Ford.go to Celebrity Ford of Toms River Easy t work with and talk to salesman Mark DeFelice and David. Would recommend anyone looking to purchase a Ford.go to Celebrity Ford of Toms River Rt 37W you won’t be disappointed. More

Purchased a Bronco from Celebrity Ford. Mark on the sales team was great, I found a Bronco with the options needed and they worked with me to make the deal happen. Working with Celebrity Mark on the sales team was great, I found a Bronco with the options needed and they worked with me to make the deal happen. Working with Celebrity Ford was stress-free and everything went without any surprises More

The sales mgr was very nice, but in the end it was a numbers game. They are all nice, so where did everything go wrong. He said right from the start that he was going to speak with his superiors and numbers game. They are all nice, so where did everything go wrong. He said right from the start that he was going to speak with his superiors and get me the best price possible. He came back with many financial options. I wanted to buy the truck in full with cash. I really wanted the truck because of the incredible low mileage (2021 with 16K) and the great condition it was in. I realized after that he didn't take 1 penny off the advertised price. The front tires were worn down pretty well and he did replace them for me and filled the tank with gas but that is it. He said he would mail me the plates when they came in because we were almost an hour away and it was really close to the date when I had to put the plates on and he totally forgot about it and then said he wasn't comfortable sending them with the title through the mail. I did receive them but he said he would take care of it and didn't. I would not go there again and will not be able to recommend them. More

Ziggy the sales man, and Dave in finance were great! !! Dave explained all my options. And they even Delivered the car to my house for me. Would definitely recommend this dealership!!! !! Dave explained all my options. And they even Delivered the car to my house for me. Would definitely recommend this dealership!!! More

Had an execellent experience working with our salesman Antonio Piano. He worked with us until we found the vehicle suited to our needs. Antonio Piano. He worked with us until we found the vehicle suited to our needs. More

Bought a Bronco in March 2023. Had it in for service and was told I needed to have the tires rotated. After leaving the service center I noticed the car would shake and vibrate bad Had it in for service and was told I needed to have the tires rotated. After leaving the service center I noticed the car would shake and vibrate bad at highway speeds, sometimes just around town driving as well. I brought it back in for service and explained to the service dept what was happening. I received a call later and was advised I needed a front-end alignment and all my tires rebalanced. Paid for that. I left the service center, and it was still shaking and vibrating. Brought it back in again. I told them to look at the shaking again. Three days and apparently three techs and the service manager drove it and said it was normal vibration. Is it normal for your cell phone to fall out of the holder because it was shaking so badly? And why did I pay for tire balance and front-end alignment if its "Normal Vibration". I was told they didn't know what I did putting on the aftermarket tires. Well, I didn't put them on celebrity Ford did. I bought it that way. They told me nothing is wrong with my truck it is perfectly safe. I ask for this in writing which they did. I had also sent the GM an email explaining all of this. After I brought the truck home, I googled the issue I was having. Funny thing is a Ford Forum came up. I asked the question and everyone on the site stated I needed Hub Centric Rings. I ordered a set off of Amazon and put them on. My truck drives perfect now. How do the "Techs" not know this? I told the service manager that I wanted a refund for the service that was done prior to this one. He advised me that he would ask management and call me on Monday morning. Well, no call Monday morning, go figure. The GM called me on Saturday and left a message for me to call. I sent him an email on Tuesday because I wanted to see if the service manager was going to do the right thing and call me. Further research I find if this was not fixed the tires could have sheared the lug bolts off and I would have lost a tire while driving. Yet they signed my receipt stating the truck was safe to drive. Also, found that if the lug nuts are not set to the right torque without hub centric rings the truck could vibrate as well. I have yet to hear from the dealership or any manager. The communication from them is awful. Didn't call me when they said they would. Service manager said he would call I had to call back, and he told me he texted me. Well, he was texting the wrong number. They have my correct number, and he could not even get that right. They sent me out in an unsafe vehicle. I have contacted Ford Manufacturing, still awaiting a response from them. I also contacted the National Highway Traffic Safety Administration to have this dealership investigated for releasing an unsafe vehicle on top of not one Tech new about Hub Cenric rings to fix my issue. They were very interested in this issue. Do yourself a favor shop at a different ford dealer. More