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Celebrity Ford of Tom's River

Toms River, NJ

4.4
748 Reviews

360 NJ-37

Toms River, NJ

08753

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Showing 748 reviews

August 18, 2022

Maria my sales person was professional and on point and help me purchase my 2022 Ford bronco I want to thank her and DOWNS Ford for allowing me to buy a great truck thank you More

by michaelhowell319
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Springer
Aug 18, 2022 -

Celebrity Ford of Tom's River responded

Hi michaelhowell319, Thank you for your 5-star review. Congratulations on your 2022 Bronco. We are glad to hear Maria made your car buying experience excellent. We hope to see you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

July 29, 2022

I found Maria to be very professional and she has excellent customer service skills. I was able to relate to her easily and she kept me informed at every step in the process of buying my new vehicle More

by pbleahey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Springer, Joseph Markese
Aug 01, 2022 -

Celebrity Ford of Tom's River responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 23, 2022

Ordered a 2022 f350 with manager Big John involved in September 2021 at sticker price for the company. It finally came in July 2022 and wanted to buy myself but Joe B the manager wanted to tack on $75 More

by hilmar
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe B manager ?
Jul 28, 2022 -

Celebrity Ford of Tom's River responded

Mr. Paschold, the business you worked for ordered this vehicle, the point of contact at the company we spoke with when canceling the order was not you. Ford, not Downs Ford has a very strict ordering policy. The Consumer Order Verification Process monitors both who ordered the vehicle and who took delivery of the vehicle to ensure order integrity. When orders get cancelled, it is an extremely difficult task to get an exception, and furthermore it jeopardizes our ability to obtain future allocation. This is again, why we are so strict in the process we take when ordering a vehicle. Additionally, the COVP program provides customers with price protection, and since you were not the customer who ordered the car, you were not eligible for price protection, hence the vehicle being more expensive. Yes, when first offered there was a $2,995 protection package on the vehicle which provides valuable paint, interior, key, and anti-theft protection. We took this charge off and offered you the vehicle for MSRP, but since there was no price protection the vehicle was still more. I can assure you my staff has been more the accommodating in this matter, including Joe. Joe did not create COVP, he enforces it. I also called you, and left you my personal cell phone number, you opted not to return my call. Instead, you decided to take this to social media in attempt to harm our reputation, which is really quite disappointing considering your close relationship with Tom, one of our legacy principals. I am sure he would be disappointed as well. The price increase and lack of price protection on your order was beyond our control as again you were not the original consumer. We wish you well in your future vehicle purchase and servicing at the Ford Dealer you choose. Sincerely, Robert Avison.

Jul 29, 2022 -

Celebrity Ford of Tom's River responded

*****UPDATE***** I find it so highly ironic, that you will publicly defame me and my dealership for offering to sell you a car at MSRP minus the price protection you were not entitled to, but you listed MY vehicle for sale on the "Jersey Shore Buy Sell Trade" page found on Facebook on July 6th for $75,000! So you were going to sell the truck you bought from me for $20,000 over MSRP?!?!? However you want to take to social media and defame the dealer because we presumptively had a mark up? How does that work? You listed a car for sale that did not belong to you, you personally never had a buyers order for it... What if you had an interested party, what would you have done. I am alerting META, Ford, seek advisement that a vehicle that was in our inventory, and belonged to us was listed for sale by a party who had no claim to the vehicle. I have the listing saved for our records. Wow, that's a Huge double standard. Thank you...

Jul 29, 2022 -

hilmar responded

Defam, no presenting details of why a deal gone bad. My sales person Maria said in an email after checking with someone I could buy the truck personally, for sticker price, so I then brought my trade in for evaluation. Later calling me I needed to call Joe before coming back, his first offer was $7 k over sticker then $2995. Please check to verify when the deposit has been refunded to the company, my memory believes it was refunded back in late November early December 2021, I'm Not at all disputing that the deposit was Not returned. In follow up conversation with her, she said the trade in value was firm, at which point I said the up fit costs, plus the extra $ 2995 , plus low trade in appraisal wouldn't work for me ( personally ) The issue I have with Downs is very simple. Maria first saying I could buy for sticker, after checking with someone, Joe B first $ 7 k bump and the follow up bump of 2995 is unacceptable to a first time customer or returning customer. Most likely the market has softened, demand dropping if these are selling at sticker at other dealers. You now mention my FB posting, and my greed, when most dealers for the last 2 years and still jack up prices 5, 10, 15 , 20.k on thousands and thousands of cars and trucks, guess I took notice and wanted some of it, on one deal for myself lol

Jul 29, 2022 -

Celebrity Ford of Tom's River responded

Bottom line is you were offered the car for MSRP, you refused to purchase. I called you, you did not return the call. You listed a car you do not own, that belonged to me on Facebook Marketplace, admittedly in your response and wanted to sell it for $20,000 over. You get upset if we sell a car for over sticker, but you want to flip the car for profit. Unfortunately we are not going to be able to satisfy you. I wish you nothing but the best and if you want to discuss the matter, you have my cell phone number.

July 21, 2022

Purchased a new Ford Ranger and was helped by Antonio Piano. I originally contacted the dealership via internet because I could not find similar vehicle within 100 miles of my house. The buying experie More

by Encomium99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Piano, Joseph Markese, Stacy Myers, Denise DiMarco
Jul 22, 2022 -

Celebrity Ford of Tom's River responded

Hi Encomium99, Thank you for your 5-star review. We are delighted that Antonio has made your car buying experience with us great! We hope to see you soon for your next visit. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

July 19, 2022

Buy experience was excellent, all questions were completely answered. On day of pickup everything was ready and in order and the process was one of the smoothest I have had a dealership. More

by LMecca86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Springer, Joseph Markese
Jul 20, 2022 -

Celebrity Ford of Tom's River responded

Hi, LMecca86, Thank you for your 5-star review. We are delighted to hear that our team had made your buying experience excellent with us. We are looking forward to seeing you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

July 17, 2022

my third experience dealing with Downs Ford with either a lease or purchase and each time it gets better! Ziggy, Donato and the rest of the staff all deserve Accolades. This most recent purchase was a painl More

by Kennyholmes46
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tejada, Ziggy Matuszewski, Donato Jensen
Jul 18, 2022 -

Celebrity Ford of Tom's River responded

Hi Kennyholmes46, Thank you for your 5-star review. We are glad to hear that Ziggy, Donato and the rest of the team were able to make your experience great with us. We hope to see you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

July 06, 2022

Very happy with my experience! I have been with ford for many years & definitely a lot more coming More

by Amandamclaughlin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tejada
Jul 06, 2022 -

Celebrity Ford of Tom's River responded

Hi, Amandamclaughlin! Thank you for the stellar review. We're delighted to hear that your positive experience earned us your loyalty and trust. We look forward to your next visit. Safe travels! Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

July 02, 2022

The employees were friendly, and professional in their environment. Antonio Piano, our sales rep, was very knowledgeable in the truck we wanted to purchase, and according to the needs for our truck (towin More

by opardodad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Piano, Joseph Markese
Jul 05, 2022 -

Celebrity Ford of Tom's River responded

Hi, opardodad! Thank you for the 5-star rating. We're delighted to hear that working with Antonio earned us your recommendation. We hope to work with you again soon. Take care! Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

July 01, 2022

I ordered an F-150 from Downs Ford about 2 months ago. Joe Bogigian, was amazing throughout out the whole process. I have done tons of business with him over the last ten years at a few different dealersh More

by Jaredcoven
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Bogigian
Jul 01, 2022 -

Celebrity Ford of Tom's River responded

Hi, Jaredcoven! Thank you for the 5-star rating. We're delighted to hear that working with Joe elevated your experience with us. Congratulations on your new F-150, and we hope you enjoy the ride! Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

June 29, 2022

They where very helpful on getting me the car I wanted for the price I wanted they Answer all my questions very polite I would recommend all my friends and family to go there they were very patient explai More

by Tuna779
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tejada, Joseph Markese, Joseph Bogigian
Jun 29, 2022 -

Celebrity Ford of Tom's River responded

Hi, Tuna779! Thank you for the 5-star rating. We're delighted to hear that working with the team earned us your recommendation. We hope to work with you again soon. Have a great day! Sincerely, Robert Avison, General Manager ravison@downsford.com (732) 349-2240 x 933

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