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Celebrity Ford of Tom's River

Toms River, NJ

4.5
746 Reviews

360 NJ-37

Toms River, NJ

08753

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Showing 746 reviews

August 26, 2022

Thank you, Maria! I said I would get the vehicle with you, and you came through! More

by Nick Norton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Springer
Aug 29, 2022 -

Celebrity Ford of Tom's River responded

Hi Nick Norton, We appreciate your 5-star review. We are glad to hear Maria was excellent at finding the right vehicle for you. We are looking forward to seeing you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 24, 2022

Jonathan, Ziggy and Joe are the dream team! !! Best car buying experience ever!! Will highly recommend. More

by Glen S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Tejada, Ziggy Matuszewski, Joseph Bogigian
Aug 25, 2022 -

Celebrity Ford of Tom's River responded

Hi Glen S, We appreciate your 5-star review. We are delighted to hear Johnathan, Ziggy and Joe were excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 22, 2022

Best experience ever buying a car. Our sales person, Amanda, was great. The entire staff was friendly and welcoming. More

by Jeannine R
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Avison, Donato Jensen, Amanda Hoffman
Aug 22, 2022 -

Celebrity Ford of Tom's River responded

Hi Jeannine R, We appreciate your 5-star review. We are delighted to hear Amanda and the rest of the team were excellent during your buying experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 21, 2022

We found a truck on line and decided to drive an hour and a half to take a look. My husband first Contacted Denise to make sure it was there and she was so Courteous and even made sure it was there with key More

by mlm715
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Piano, Donato Jensen, Denise DiMarco
Aug 22, 2022 -

Celebrity Ford of Tom's River responded

Hi mlm715, Thank you for your 5-star review. We are glad to hear Antonio, Denise, and Donato made your car buying experience excellent and found the vehicle right for you. Thank you for choosing Downs Ford. We hope to see you on your next visit. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 21, 2022

We purchased a car on Thursday. I can’t believe that you could sit at a salesman’s desk (Antonio) and the manager could walk past us (more than one time) and not acknowledge us. Th More

by p2513
Recommend Dealer
Yes
Employees Worked With
Antonio Piano, Joseph Markese
Aug 22, 2022 -

Celebrity Ford of Tom's River responded

Hi p2513, Thank you for your 4-star review. We appreciate your feedback. We are glad to hear Antonio, Joe B, and Joe M was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 20, 2022

A Professional and personable sales representative. Maria is a True credit to the Downs Ford family. More

by vincelombardi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Springer, Donato Jensen
Aug 22, 2022 -

Celebrity Ford of Tom's River responded

Hi vincelombardi, We appreciate you taking the time to write us. We are glad to hear Maria was excellent during your buying experience. We are looking forward to seeing you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 20, 2022

You can expect to pay unusual and exorbitant fee’s which I have never seen before the pandemic. They do have quite a bit of inventory but that’s probably because of the fees they charge and people are looki More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
It doesn’t matter, Denise DiMarco
Aug 20, 2022 -

Celebrity Ford of Tom's River responded

Mike, Providing world class customer service is our number one priority at Downs Ford, and when our Team falls short in that this is something I take very serious. With the exception of Limited Edition vehicles, we are happy to work with and entertain an offer from any of our customers. We cannot negotiate or waive taxes or motor vehicle fees however, they are state mandated and we require a motor vehicle license if you are to purchase the vehicle wholesale to process your own MV work. We also cannot negotiate documentary fees, as they are fixed. However if there is a vehicle you were interested in and want to discuss the selling price, please call me directly at (732) 349-2240 ext. 933, and I will do my best to earn your business. Sincerely, Robert Avison General Manager

August 19, 2022

We were looking for a Ford Explorer with a great price and all the features of a new car, we ended up buying out a car by the help of Antonio. He approached us while looking at cars and he is such an amaz More

by Wkbieszczad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Piano, Joseph Markese
Aug 22, 2022 -

Celebrity Ford of Tom's River responded

Hi Wkbisezczad, Thank you for your 5-star review. We are glad to hear Antonio was excellent during your car buying experience. Thank you for choosing Downs Ford. We hope to see you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

August 18, 2022

Maria my sales person was professional and on point and help me purchase my 2022 Ford bronco I want to thank her and DOWNS Ford for allowing me to buy a great truck thank you More

by michaelhowell319
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Springer
Aug 18, 2022 -

Celebrity Ford of Tom's River responded

Hi michaelhowell319, Thank you for your 5-star review. Congratulations on your 2022 Bronco. We are glad to hear Maria made your car buying experience excellent. We hope to see you soon. Have a great day. Sincerely, Robert Avison, General Manager ravison@downsford.com 732-349-2240 x 933

July 29, 2022

I found Maria to be very professional and she has excellent customer service skills. I was able to relate to her easily and she kept me informed at every step in the process of buying my new vehicle More

by pbleahey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Springer, Joseph Markese
Aug 01, 2022 -

Celebrity Ford of Tom's River responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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