Celebrity Ford of Tom's River

Title: Responsive Team, But Out of Touch on Market Pricing I recently inquired about a new, but aged showroom model — a 2023 Ford Explorer Platinum AWD with minimal miles (VIN: 1FM5K8HC4PGB26503). Pricing I recently inquired about a new, but aged showroom model — a 2023 Ford Explorer Platinum AWD with minimal miles (VIN: 1FM5K8HC4PGB26503). I appreciated that the team at Celebrity Ford, especially Michael Battaglia, was very responsive and professional in their communication. They got back to me promptly, which I truly value in a dealership. However, despite presenting a serious and well-researched offer of $47,000 out-the-door — which reflects current market data, certified pre-owned comps, and the aged status of the vehicle — the dealership stood firm on a figure that doesn't align with its real-world valuation. It was disappointing that a fair and reasonable offer wasn’t acknowledged, especially given how long the vehicle has remained unsold. This could have been a win-win: helping move aged inventory while earning a satisfied customer. Great communication, but more flexibility and market alignment on pricing would go a long way. More

Easy appointment schedule, prompt service, knowledgeable & friendly employees. Would recommend the Celebrity Ford dealership to everyone. & friendly employees. Would recommend the Celebrity Ford dealership to everyone. More

Ronald Leyda and Steve were great! They made the whole process very smooth and stress free! I highly recommend Celebrity Ford of Toms River! I love my New Ford Escape! They made the whole process very smooth and stress free! I highly recommend Celebrity Ford of Toms River! I love my New Ford Escape! More

Best car buying experience I have had and its not even close! First put an inquiry in late on a Saturday night after seriously thinking about a new Bronco. To my surprise received a very nice and attentiv close! First put an inquiry in late on a Saturday night after seriously thinking about a new Bronco. To my surprise received a very nice and attentive email on a Sunday (which I was not expecting since all dealers are closed on a Sunday) from Vinny. Great first impression! I asked him if I could just deal with a manager since I have had bad experiences over the years wanted to get right to the point! Steve called me first thing Monday morning and was super professional, attentive, no xx, no games!! Even with Ford's employee pricing some dealers still played games or would not give me what I asking for! I came in next day met with Steve he passed me over to John to show me the truck and finalize everything. Super knowledgable which again breath of fresh air! I have bought many many vehicles in my life and alot of them were luxury cars, only once can I remember the professionalism, courtesy, and seamless process! Keep it up will be back when my wife's Bmw is up! More

Great service as always. Very smooth transaction. Love my new Explorer. Thank you Ron. Much appreciated. Very smooth transaction. Love my new Explorer. Thank you Ron. Much appreciated. More

Great experience purchasing my Ford Bronco. Dealt with Marc and Michael. They are awesome to work with. Very Happy will be back🥰 Dealt with Marc and Michael. They are awesome to work with. Very Happy will be back🥰 More

I recently inquired about a Certified Pre-Owned vehicle at Celebrity Ford and was quoted a price. After expressing serious interest, the dealership came back with a slightly better offer, and things seemed at Celebrity Ford and was quoted a price. After expressing serious interest, the dealership came back with a slightly better offer, and things seemed positive, including a fair price for an aging trade-in. However, upon reviewing the offer in detail, I discovered a $1,995 certification fee that was never disclosed in the online advertisement or initial conversations. Under New Jersey law (N.J.A.C. 13:45A-26A.7), all mandatory fees must be included in the advertised price. Adding hidden mandatory fees after the fact is misleading and, in my opinion, unethical. What should have been a straightforward process instead became frustrating and disappointing. Because of these pricing practices, I lost the opportunity to purchase the vehicle I was interested in. I will be filing a formal complaint with NJ Consumer Affairs. I recommend any prospective buyers review all dealership charges carefully and be aware of their consumer protections before purchasing here. Also, a word of advice: The interest rates listed on their website may be higher than the official Ford Motor Credit (FMCC) promotional rates. If you shop here, specifically ask to finance through FMCC — it could save you a bunch in interest. More

Excellent service consistent quality convenience polite and friendly pick up an at home service excellence and friendly pick up an at home service excellence More