Cavalier Mazda

Our Mazda purchase began with a trip to Lego Land in Florida. We rented a CX-9 during our family vacation and fell in love with the handling, the capabilities and the interior features. Fast forward two Florida. We rented a CX-9 during our family vacation and fell in love with the handling, the capabilities and the interior features. Fast forward two years later when we are finally ready to trade up our minivan. Hoping to take advantage of both year-end sales prices and a group auto buying experience, we headed into Cavalier Mazda on December 20th. Working with their online sales coordinator Beau Daniels and our sales consultant, Fred Sanders, my husband and son complete a test drive and we leave for a sister dealership to give another brand cross over vehicle a fair shake. Unfortunately, over lunch, my new job offer ran into a speed bump and our whole car buying experience had to be put on hold. We called Fred and said "Don't call us, we'll call you". So, come early January when we are a GO again, I went straight to Fred and Cavalier specifically because he did not harass me and specifically because they found THE car we wanted (we need to be able to tow). So, it turns out that Cavalier offered me better pricing than that group buying service, better financing through MAZDA, and....I was in and out in nothing flat! No heavy sales pitches, no hassles, no games, nothing but friendly service with a 'can-do' attitude and a smile. I am now the proud owner of a 2014 Mazda Grand Touring CX-9 and the guys at Cavalier helped me surprise my husband by getting me behind the steering wheel and through the paperwork in less than an afternoon. If you want to work with a dealership that will work WITH you, go see the crew at Cavalier. More

After my '02 Cavalier was totaled I was in need of a new car, immeadiately. I went to a few other delearships beforehand and no one was as friendly and honest as both Randy and Mark. Even though my budg new car, immeadiately. I went to a few other delearships beforehand and no one was as friendly and honest as both Randy and Mark. Even though my budget was small, I was able to leave with an amazing car. Randy was very personable throughout the experience and Mark was able to get me the best deal on my 2008 Dodge Avenger. I am so excited to have a newer, more modern vehicle. I would definitely recommend this delearship to any of my friends or family. More

I’m writing to acknowledge all of your people who made my car-buying experience at Cavalier Mazda so enjoyable. Randy Padilla was patient and helpful during my several visits to your dealership while I was car-buying experience at Cavalier Mazda so enjoyable. Randy Padilla was patient and helpful during my several visits to your dealership while I was making up my mind about which new vehicle I was going to buy. Mark Baillio guided me through my various options for extended warranty plans and helped me to select the plan that was best for me. I want to give Fred Sanders special thanks for all of his help on the day I took delivery of my new CX-5. Your whole team was great. I’ve had my new Mazda CX-5 for almost two weeks, and I couldn’t be happier with it. I’m looking forward to years of driving enjoyment with it. I’m expecting the same high level of customer service from your Service Department as I received during the buying process. More

Fred was knowledgeable and easy-going and I never felt pressure to buy anything, though I was happy to find something I liked at a good price, especially at such a friendly dealership. After visiting othe pressure to buy anything, though I was happy to find something I liked at a good price, especially at such a friendly dealership. After visiting other less-pleasant dealers, Fred and Cavalier were a nice change of pace. I recommend this place highly. More

Great Team. Nothing but great things to say about Cavalier Mazda. Internet person was very knowledgeable about all things Mazda. He said he's been driving them for years. I can see why! This is my fi Cavalier Mazda. Internet person was very knowledgeable about all things Mazda. He said he's been driving them for years. I can see why! This is my first Mazda, but it won't be my last! Zoom Zoom is a great way to describe my car! Don't know why it took me so long to discover Mazda, and Cavalier. Great job selling me on Mazda Pete! More

I've always had wonderful service at Cavalier Mazda in Chesapeake. The employees are always friendly and helpful. My wait for parts or service is never long. I always get an estimate and know the cost Chesapeake. The employees are always friendly and helpful. My wait for parts or service is never long. I always get an estimate and know the cost before the work is started and they have always been very accurate in estimating the time to complete the job. They answer my questions and make me feel very comfortable and confident that I am at the right place. Thank you for the wonderful customer service employees of Cavalier Mazda! More

I was surprised to see a negative review for this place. I have always had such a decent experience at Cavalier Mazda, the one in Chesapeake (if there's another one). When I bought my car I was introduced I have always had such a decent experience at Cavalier Mazda, the one in Chesapeake (if there's another one). When I bought my car I was introduced to the service manager Scott and he introduced me to his manager, Lisa. This is my first Mazda and I bought it last year around this time. I put a lot of miles on my car commuting five days a week which is why I am religious about the oil changes and follow my service manual for all the scheduled maintenance. Letting them keep up with my car gives me peace of mind and the people at Cavalier Mazda make me so comfortable I am confident that they are taking good care of us both. Thanks to all of you at Cavalier Mazda for making things so easy and being so nice! More

I have purchased 2 cars from Priority Mazda (now cavalier mazda). I have always had a great experience with the sales staff, never too pushy and very knowledgeable. The service department on the other hand i mazda). I have always had a great experience with the sales staff, never too pushy and very knowledgeable. The service department on the other hand is TERRIBLE. We have had no less than 3 bad experiences at their Service department, including them not having the tires for our car after we brought it in and they confirmed they had them in stock and available. Our more recent experience started with a 60k maintenance on our Mazda3. After we paid a xxxxxxxx amount of money for basically nothing being done. Once we received the car back, immediately we noticed the AC compressor on the car sounded Much louder, 200 miles later our check engine light came on. When we returned to the dealership to report these issues, they told us none of them could have possibly be caused by them performing that maintenance on my car, which leads me to believe either they did Nothing to the car at all, or they are liars and think all of their customers are stupid. Being a good sport, i decided to let them do a diagnostic which cost me $100 for them to literally JUST plug the computer in to read the code after the receptionist at the service department assured me that they will Not only use the computer, but take it apart to diagnose it.. Upon investigation of the car after we got it back, there was No prints anywhere in the engine bay (dust still all over the plastic engine cover) which makes it obvious that they didnt even open the hood. The service department advised that it would be over $300 for a Thermostat replacement when the part is only $40 and i can clearly see that the 4 bolts holding it together are Not hard to get to. I will NOT buy another car from this dealership because their service department is full of xxxxxxx that have no idea what they are doing or have any decency when it comes to pricing. Great job losing a Loyal customer. More

I wrote this letter to the manager at Cavalier Mazda last year and it's been almost a year and I still haven't heard from anyone. Dear Manager, We visited your dealership on 05/30/2011 with the purpose year and it's been almost a year and I still haven't heard from anyone. Dear Manager, We visited your dealership on 05/30/2011 with the purpose of leasing the 2011 CX-9 and walked out empty-handed. To put it mildly, I have never been this much insulted in my life after what I experienced at the hands of your new sales manager. We came prepared to lease the vehicle and your staff knew about this. However, like any other customer, we expressed our concern when the sales manager presented us with information that was not shared with us beforehand, namely her inability to pass on a $1000 dealer rebate because we chose to lease (to her surprise) and not purchase the vehicle. She claimed that she had shared this information with us and even after repeatedly telling her that we had no prior knowledge of it, she had no qualms in expressing her disgust and mocked us for not remembering the quote that you gave us. I think she was not aware of the fact that we had already expressed our strong interest in leasing the vehicle and your online consultant has the proof in her email box. Had this piece of information been made available to her and had our repeated requests to share any such pertinent information with us beforehand been entertained, the embarrassment that ensued could have been avoided. But this was not meant to end here. We were very polite in informing the salesman well in advance that my wife and I will be talking in our native language to discuss certain details to which he gave his consent with no reservations whatsoever. The sales manager, however, took offense to it because apparently she was not informed. This is not our problem; the two colleagues had enough time to share this information with each other which they obviously did not. Besides, no car dealer or any other person in any business in this country or any other country, in my experience, has ever been upset because of this. So I ask you with all due respect- what is her problem? Yes, she apologized but it didn’t ring true. We did not come in to offend anybody and unlike your sales manager who was unnecessarily coming on aggressive, I would like to tell you that we were only looking out for our interest by asking questions and cross-checking numbers. Unlike people who work at a car dealership, we don’t deal with cars everyday and I don’t think we deserve to be kicked out for raising some red flags. And just so that you know my wife and I are trained well enough in providing friendly and courteous services to our clients and patients and if a new patient doesn’t speak English, my wife as a physician, doesn’t shut that patient’s file and ask him to leave like your sales manager asked us to do, no matter how offending the patient is. I understand running a car dealership is a sales centric business and not customer centric and no one made it clearer than your salesman. Instead of mending the situation he chose to remain a mute witness. When we were about to leave he sauntered to a secluded corner of the showroom and ignored us as if he never saw us before, never welcomed us, never shook our hands, never joked with us, never took us for a test drive, and never escorted us from the parking lot to his desk. I guess his hospitality was just a pretense- available as long as we were ready to part with our money. I don’t know what your industry standard is when it comes to training your employees but where we come from, this is completely unacceptable. We don’t expect any reparations from your dealership and we shall never ever come back to your dealership but as a potential customer it is my strong recommendation that you need to train and educate your employees in etiquettes and on how to treat customers with respect irrespective of their race and language preferences. Thanks! Note to the reader: Two weeks later we ended up buying a 2011 Mazda CX- 9 from a dealer in Maryland. Our experience with those guys was so good that I just couldn’t help shaking everybody’s hands repeatedly while thanking them in my head for restoring our faith in people who are in the business of selling cars. More

we have a Miata,which we loved to death.The service there is great. The people and the manger are friendly and approachable. They will go out of their way to help you in any way they can. is great. The people and the manger are friendly and approachable. They will go out of their way to help you in any way they can. More