Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cavalier Ford Lincoln Greenbrier
Chesapeake, VA
607 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
607 Reviews of Cavalier Ford Lincoln Greenbrier
January 10, 2023
I WOULD NOT RECOMMEND CAVALIER FORD TO WASH MY TRUCK. THEY HAVE DONE NOTHING BUT LIE TO ME. STARTING WITH MELLISSA THE SALES ASSOCIATE, LINSEY IN FINANCE, KEN THE MANAGER AND KATHY THE SERVI THEY HAVE DONE NOTHING BUT LIE TO ME. STARTING WITH MELLISSA THE SALES ASSOCIATE, LINSEY IN FINANCE, KEN THE MANAGER AND KATHY THE SERVICE MANAGER. FROM DAY ONE THE THEY SCREWED UP MY PAPER WORK. I HAD TO RESIGN THE PAPER WORK TWO TIMES. LINSEY SOLD ME THE EXTENDED WARRANTY TOLD ME IT WAS FOR 5 YEARS OR 1000,000 MILES WHICHEVER CAME FIRST. SO IN MAY OF 2022 I HAD AN APPOINTMENT THERE AND THERE WAS SUPPOSED TO BE A LOANER TRUCK FOR ME. WHEN I GOT THERE THEY SAID THAT THEY DIDN'T HAVE A LOANER FOR THAT DAY THAT I COULD RESCHEDULE SO WE DID. I CALLED IN JUNE TO VERIFY MY APPOINTMENT THE SERVICE ASSOICATE TO ME THAT I DIDN'T HAVE A SCHEDULE BUT SHE COULD SCHEDULE ME FOR OCTOBER I TOLD HER THAT I HAVE BEEN PATIENTLY WAITING SINCE MAY. SHE SAID THAT THERE WAS NOTHING THAT I COULD DO. SO I CALLED PRIORITY FORD IN NORFOLK THEY WERE ABLE TO GET ME IN AUGUST 23RD WHEN I GOT THERE THEY TOLD ME I WARRANTY RAN OUT ON AUGUSE 19TH. SO I CALLED CAVALIER FORD AND I TALKED TO KEN CHILDRESS. WHO TOLD ME THAT HE UNDERSTOOD AND THAT HE WOULD WHATEVER IT WOULD TAKE TO MAKE IT RIGHT. HE HAD KATHY HUNT CALL ME SHE SAID THAT THEY COULDN'T GET ME IN UNTIL JANUARY OF 2023. SO TODAY I WENT IN AND THEY TOLD ME THAT I HAD TO PAY FOR THREE SEPARATE DIAGNOSTIC TEST. WHEN I CALLED KEN HE SAID THAT HE DIDN'T REMEMBER OUR CONVERSATION BUT THAT HE WOULD LOOK INTO IT. WELL IT WAS ALL LIP SERVICE. EVERYONE AT CAVALIER FORD DOES NOTHING BUT LIE. More
by monceauxr64
Employees Worked With
Melissa
December 05, 2022
Sold me a vehicle illegally with a bad catalytic converter that their location passed for inspection. Less than 20 days old and felt bad that they sold and passed it illegally they paid for a new ca converter that their location passed for inspection. Less than 20 days old and felt bad that they sold and passed it illegally they paid for a new catalytic converter because I told them I was reporting it. This place is awful do not buy from them! More
by Breann Evans
Employees Worked With
Brandon Bailey
November 17, 2022
Sean Murray did an amazing job with the sale process on my Mustang! From his knowledge of the vehicle to his efficiency with paperwork, everything was super smooth. 10/10 would definitely recommend! my Mustang! From his knowledge of the vehicle to his efficiency with paperwork, everything was super smooth. 10/10 would definitely recommend! More
by Human_Clay
Employees Worked With
Sean, Rich H.
October 08, 2022
A dealer that cares about customer service. We have bought 15 vehicles over the past 30 years for our family. Our latest purchase was for a slightly used Ford Expedition we found on-line. After We have bought 15 vehicles over the past 30 years for our family. Our latest purchase was for a slightly used Ford Expedition we found on-line. After test driving several SUV's with our long-time salesperson Danny McDermott, we wanted the one we saw online. There was an error with the on-line price, and we could not solve the issue on Friday. Monday morning, The General Manager called to apologize and explain what had happened and come to a mutual fair solution to the problem. When we arrived to close and pick up the SUV, we were met by the President/owner, the General Manager, the Finance Director and sales manager who all worked to make us feel so much better about the transaction and the dealership. We will continue to recommend Cavalier Ford to our family and friends. More
by Beachbum OBX
Employees Worked With
Danny Mc Dermott and David ?, zack treece
