Cavalier Ford Lincoln Greenbrier

I had a pleasant time in the beginning. When it came to the actual sale, there were a lot of bumps. It was a little stressful. But we made it through it and I am enjoying the vehicle le When it came to the actual sale, there were a lot of bumps. It was a little stressful. But we made it through it and I am enjoying the vehicle le More

Outstanding service and deals, great folks to do business with, Samantha Bunn, Daniel McGissin and Jim Germain went above and beyond to accommodate, job well done, thank you. with, Samantha Bunn, Daniel McGissin and Jim Germain went above and beyond to accommodate, job well done, thank you. More

Excellent service and excellent deal! Alex Eyster provided the best sales experience I’ve ever had in buying a car. I would highly recommend Cavalier Ford! Alex Eyster provided the best sales experience I’ve ever had in buying a car. I would highly recommend Cavalier Ford! More

They were a pleasure to work with. Bailey was very helpful showing us several different models making sure we were getting what we wanted. she was very knowledgeable of the features on Bailey was very helpful showing us several different models making sure we were getting what we wanted. she was very knowledgeable of the features on the vehicle we purchased. More

Fantastic buying experience. Plenty of inventory. Very knowledgable salesperson. Easy transaction. Clean and classy show room as well as the car lot. Excellent customer serv Plenty of inventory. Very knowledgable salesperson. Easy transaction. Clean and classy show room as well as the car lot. Excellent customer service. White glove treatment the whole way. We got everything we wanted. Very very pleased. More

When you purchase a new car from a dealer and then service/maintain the car at that dealer for 6 years (everything from oil changes to scheduled "mileage" maintenance) when it's absolutely cheaper to service/maintain the car at that dealer for 6 years (everything from oil changes to scheduled "mileage" maintenance) when it's absolutely cheaper to go anywhere except a dealer you expect that when something actually goes wrong, and your car needs serviced you can get an appt. in less than 6 weeks. We dropped our car on a Sunday (March 25th) because the "wrench" warning (drive train issue) illuminated briefly, and the car (hybrid) is not charging completely. I received a call on Monday morning from the service department (Nicole) stating that they couldn't get to the car until the end of April. I understand we didn't have an appt. but the first available appt. is more than a month away?? I told her that was ridiculous, and we couldn't with a single car as we both work. She said they "might" be able to get to it within a couple weeks. I mention that we were in the market for a new vehicle and asked why I would buy another Ford if I can't get a appt. for service sooner than 4 -6 weeks. This is where she became RUDE. She stated that all dealerships are the backed up this long. I told her that I have a Chevy truck and when I call with an issue they get my truck in the next day. She told me that isn't true, and that when she called the GMC dealer not long ago that they were 2 weeks backed up. I told her 2 weeks is better than a month, but that Hall Chevrolet always gets my truck in with days of me calling. She said that's just not true - so now I am a liar! When I hung up the phone, I called my service advisor (Adam) at Hall Chevy (Chesapeake/western Branch), explained the situation and what was happening, he said bring it in tomorrow morning....hmmmmm. I told him I had one more call to make and I would let him know. I called Cavalier Ford in Western Branch and made an appt. for the car the next day - WAIT why didn't Nicole recommend I try them (same name different location) and why would she try to convince me that everyone is backed up over a month. I called chevy (Adam) back thanked him for his customer service and told him I was able to get in at another Ford dealer. Bottom line, I will buy another vehicle from Chevy, Cavalier Ford Greenbrier has lost a sale, and lost my business. The service manager should have a face to face with Nicole! More

I've purchased many new cars in the past years. This has been my greatest car buying experience yet. Thanks to salesman Richard and my finance manager for making my new truck a reality. They took t This has been my greatest car buying experience yet. Thanks to salesman Richard and my finance manager for making my new truck a reality. They took the time without arrogance to make sure everything was clear and compatible to my needs. More

Very clean and easy to talk to was pleased with salesman ability to try to help with my questions ability to try to help with my questions More