Castle Rock Ford

Very prompt, courteous, and professional. They followed up when they said they would That’s all They followed up when they said they would That’s all More

Steven was great to work with though the crazy Ford Bronco ordering process. He kept me informed regularly over 20 months while awaiting the build of our Bronco. When the long awaited day arrived, St Bronco ordering process. He kept me informed regularly over 20 months while awaiting the build of our Bronco. When the long awaited day arrived, Steven took great care of us and made the process a breeze. More

Joel was great, he communicated and get me informed re status of my parts arrival and repair completion. status of my parts arrival and repair completion. More

communications were awful. service rep did NOT respond to calls nor texts. they had the vehicle for 3 days for basic items and i get the sense they didn't even look at the vehi service rep did NOT respond to calls nor texts. they had the vehicle for 3 days for basic items and i get the sense they didn't even look at the vehicle till end of day 2. they didn't listen to what i described as one of the issues so i have to schedule another service. pretty poor experience overall More

They had what I wanted on the lot. I test drove the F-150, first with EcoBoost then one with PowerBoost. Both impressed. I settled on a Platinum with PowerBoost. Ben made it a painless I test drove the F-150, first with EcoBoost then one with PowerBoost. Both impressed. I settled on a Platinum with PowerBoost. Ben made it a painless experience. So far, I am very happy with my choice. More

Great people that keep you informed and do not try to over sell you Fast service over sell you Fast service More

They did a great job trying to find me a new Bronco. Thank you Dillon!! Thank you Dillon!! More

I like that they check previous work to see what I need or don't need. I feel confident that they're mot trying to cheat me or don't need. I feel confident that they're mot trying to cheat me More

Joel in the service department, simply put outstanding! Direct, efficient and spot on with his approach to customer service. Direct, efficient and spot on with his approach to customer service. More

I have used Groove Ford on Arapahoe Rd thinking they were my best option. Wrong! Castlerock Ford is the place to go. The actually make you feel welcome and are open and honest about what the services you req my best option. Wrong! Castlerock Ford is the place to go. The actually make you feel welcome and are open and honest about what the services you require. More