Castle Rock Ford

We recently bought a car from MedVed in Castle Rock, Colorado. We were told when we bought it that it had a "Safety Check" already completed. There were things that needed done to the car before we agre Colorado. We were told when we bought it that it had a "Safety Check" already completed. There were things that needed done to the car before we agreed to buy it. We signed an affidavit stating that they would take care of them. We had an appointment on Monday, February 17th to get the things repaired. We went to our appointment and they proceeded to tell us that the "Safety Check" was not completed yet. So at that point they put us in a rental car that they were “paying for in full”, and we were told it should only be a few hours. We get a call a few hours later and they said that the car needs to be shipped to the Volkswagen dealership to figure out what they can do to fix the car. So, we went back to the dealership to get some things out of the car, Car seat, etc. and took the rental believing that we would have the car back in a few days after it was fixed. We get a call the next day and they told us that it costs too much to repair the car and that they need to find us another vehicle. We were upset, but agreed to let them find us another car. They were unable to find us something that we were willing to buy by the 4th day. One of the employees sent me a text saying that they need us to bring back the rental car that they gave us and that they will let us have the original car that we sold them to drive around in for the time being. We did not agree with that. They said then that they would just cancel the deal. We said ok, we will bring the rental back as long as we can get everything back that we gave them. They stated that they were putting the $1000 back into our account and that they were getting us a $500 check for the remaining $500. We automatically assumed that when we would be getting our original car back that they would have the title with the car. They refused to get us the title to our car and demanded that we bring back the rental ASAP. We then proceeded to tell them that we will not bring it back until they get EVERYTHING back that we gave them. They still refused. We were then called by the General Manager of the Company By the name of Roger and severely threatened. He was cussing at us, threatening us with police, stating that we wouldn't be able to afford any kind of lawyer due to our "bad credit", and threatened us with having to pay for the cost of the rental that they gave us. He said, “You can’t sue me, you can’t even pay attention.” I asked what he meant by it and he said, “You haven’t paid a bill in your life. How do you expect to get a lawyer to sue me?” We were treated absolutely horrible. We were told that the “police” were going to be called and charges filed on us for not bringing the car back. This is our first time buying a car. We thought it would be a good experience, but they have made the last few weeks miserable for us. We still have their rental car because they haven’t held up their end of the deal. They have $1500.00 of our money, our car that they bought from us for $1500.00, our title, our new car and everything that was left in the new car that they sold us. We just want what is rightfully ours. We feel that we have been severely mistreated and we believe that we have some sort of legal standing here. They breached their contract with us and now we are the ones who are paying for it. Absolute worst customer service I've had in my life. Will discourage anyone and everyone from going to this "dealership". Don't do it! they want your money. They are scam artists and need to be caught! The only person in the dealership that was remotely helpful was Mike. Worst experience. More

I was very unhappy with the Management at Medved with playing the number games by starting off with the salesman calling me to tell me we are looking like 32,000.00 for the 3 trades I had, then I was tol playing the number games by starting off with the salesman calling me to tell me we are looking like 32,000.00 for the 3 trades I had, then I was told by the manager that he doesn't know why he said that it's more like 30,000.00. Then the final number came in at 27,000.00. I received an email from the salesman saying that this is the best they could do, not even a phone call.....I replied on how unhappy I was with Medved and I never received a call or an email back from anyone. I went over to The Faricy Boys and bought a Jeep from them. The Faricy Boys were a great company to deal with, very honest and up front with no games! More

We bought a car from here and everything seemed fine. Afterwards good luck getting any service for your car. Oil changes are 3-6 hour waits! Then when you opt out of emails and think that you should not Afterwards good luck getting any service for your car. Oil changes are 3-6 hour waits! Then when you opt out of emails and think that you should not opt of the part that tells you about factory recalls they send you fake emails telling you that there is a factory recall. Never buy from this place they are predators that can't service vehicles. 11/12/2012. More

WE LOVE MEDVED SOUTH!! What can I say about the people WE LOVE MEDVED SOUTH!! What can I say about the people who have done so much for our family?! :) Six months ago my husband was able to drive away WE LOVE MEDVED SOUTH!! What can I say about the people who have done so much for our family?! :) Six months ago my husband was able to drive away in a 2012 Ford F150 Lariat (straight off the showroom floor) & with so much gratitude & joy on 10.20.2012 i drove happily away with a 2012 Ford Focus Hatchback (managers special) if you care about kind, ethical, HONEST costumer service with people who are understanding & LOVE to help real people DON"T think twice, RUN don't walk to MEDVED SOUTH! ask for Shaun Doohan & be prepared for the VERY BEST professional experience of your car shopping lifetime. after shopping @ MEDVED SOUTH you won't want to car shop anywhere else! We are grateful to Shaun... to Roger & all the other managers! also for Thomas Baker for being a finance wizard! In Gratitude More

I have bought a lot of new cars in my day but, never had the great, open and honest experience as I just got from Shaun Doohan at Med Ved in Castle Rock, Co. He was very honest and open with my deal AND af the great, open and honest experience as I just got from Shaun Doohan at Med Ved in Castle Rock, Co. He was very honest and open with my deal AND after the sale he sat with me and explained all the new options I had on my 2013 Escape which I am VERY happy with. He even set up my Ford Sync for me too. I will send my car buying friends to Med Ved and Shaun Doohan in the future. Thank you More

These guys are awesome! They did exactly what they said they would do - got me the new car I wanted (ordered), at the agreed upon price, and in a timeframe that was perfect. Thanks Medved - I'll be back! they would do - got me the new car I wanted (ordered), at the agreed upon price, and in a timeframe that was perfect. Thanks Medved - I'll be back! More

When faced with buyers who had a very specific vehicle in mind, Otis and Matt went above and beyond to locate the vehicle and get it delivered quickly. We got exactly what we wanted, when we wanted it, and mind, Otis and Matt went above and beyond to locate the vehicle and get it delivered quickly. We got exactly what we wanted, when we wanted it, and for a fair price as well. Great service all the way around, as usual. Would not hesitate to recommend to others and will definitely return when ready to buy another vehicle. More

With our daughter returning from her Freshman year at college, we were in the market for a Jeep for her. We decided to check out MedVed due to the dealership's proximity to our home. We are happy that college, we were in the market for a Jeep for her. We decided to check out MedVed due to the dealership's proximity to our home. We are happy that we stopped by MedVed as the entire team was very helpful. Richard Farris was our sales representative and we could not have asked for better service or professionalism. In summary, we were completely satisfied with our MedVed experience and we will be return customers. More

Very friendly staff. The experience was stress free, I stopped in a couple of times before bringing my wife in, and even knowing I wasn't going to sign on the dotted line until the wife came they were ext stopped in a couple of times before bringing my wife in, and even knowing I wasn't going to sign on the dotted line until the wife came they were extremely helpful and informative. There was no xx with financing, no extra charges, no "undercoating" or "sealant" or other junk pushed. The pricing was fair, I probably could have saved a few bucks if I took their offer and leveraged it against other dealers, but there is something to be said about customer service. We will visit them again next year to buy another truck. More

Flawless transaction. If you're tired of rookie sales jargon from inexperienced sales people, than head to MedVed Jeep. These guys know their product, and provide excellent customer service. jargon from inexperienced sales people, than head to MedVed Jeep. These guys know their product, and provide excellent customer service. More