Castle Rock Ford

Salesman Dillon was great, but finance guy Felipe was awful….. added in 2 add ons for $800 when we said NO. Then did not give us a detailed buyer agreement….. was that purposeful? Took 3 days of multi awful….. added in 2 add ons for $800 when we said NO. Then did not give us a detailed buyer agreement….. was that purposeful? Took 3 days of multiple phone calls to get it taken off. Waiting for the credit to show still. More

This dealership is not for the new buyer they will sell you a warranty and they refused to cancel it you a warranty and they refused to cancel it More

Dmitry and Kate were outstanding to work with. Dmitry made the buying process simple and easy. He was extremely knowledgeable and helpful. Kate made sure that the new vehicle was ready and was Dmitry made the buying process simple and easy. He was extremely knowledgeable and helpful. Kate made sure that the new vehicle was ready and was very knowledgeable about the features of the car. Thanks for the help. More

David Hernandez is your guy if you want to buy a car. No high pressure tactics. Works with you. Is honest,funny and personable. Extremely happy with my car and service! No high pressure tactics. Works with you. Is honest,funny and personable. Extremely happy with my car and service! More

I'm sure everyone has their own experience but we had a fantastic sales experience with Joel here. Saw a truck online, did negotiations via phone since we were out of town. Came to an agreement and nothing fantastic sales experience with Joel here. Saw a truck online, did negotiations via phone since we were out of town. Came to an agreement and nothing deviated or changed when we got in person. Fantastic to work and negotiate with and was incredibly respectful to our time. Last time we bought a new car elsewhere it was a 4+ hour process. We were done in 2 here and most of the time was calling bank to notify them, adding new vehicle to insurance etc. Incredibly smooth process. More

Not sure why I had/ have to be the active one pressing for assistance with re- negotiations after I’ve had the vehicle and they have my trade for over a week and a half and they just got funded yesterday for assistance with re- negotiations after I’ve had the vehicle and they have my trade for over a week and a half and they just got funded yesterday and I’m still waiting for my purchase docs. Text and emails from the sales associate to the finance manager to the general sales manager, over a week and a half and they just got funded. Owner please email for better clarification and information. More

As with any business, what makes a car dealership worth visiting, never mind reviewing afterwards, is the staff. Castel Rock Ford’s exemplar in this case is sales and leasing consultant Dillon Nyman. After visiting, never mind reviewing afterwards, is the staff. Castel Rock Ford’s exemplar in this case is sales and leasing consultant Dillon Nyman. After visiting plenty of other dealership’s, I wouldn’t have purchased a new 2025 Bronco Stroppe Edition if not for Dillon’s professional, personable, and accommodating disposition. I’d been browsing Broncos on and off for a few years but never been quite convinced by the truck over the vehicles I owned at the time. The Stroppe is a great 4X4 but rather pricey. However, outfitted with Ford’s 2.7L twin turbo Ecoboost V6 motor, it was the Bronco I didn’t know I wanted all along. The breadth and depth of Dillon’s knowledge about the truck (and cars in general) as well as his whole approach proved key to my purchase. Dillon wasn’t selling me on the truck, or the dealership, or Ford, etc. He met me where I was at, talked with me vice at me about the Bronco and cars in general, and ultimately helped guide me to a decision. He’s the reason Castle Rock Ford will be first on my list when I’m again in the market for another vehicle. More

Went in for their "online special" "we will pay off your trade and no down payment required." Complete xx. The salesman changed the subject Everytime I brought up the "special" then tried to up sale a car b trade and no down payment required." Complete xx. The salesman changed the subject Everytime I brought up the "special" then tried to up sale a car by $10k. More

I’ve taken my explorer in for service 3 times. Everytime is a nightmare. This latest time i had it picked up for an engine valve recall. They arrived two and a half hours late. Then called and sai Everytime is a nightmare. This latest time i had it picked up for an engine valve recall. They arrived two and a half hours late. Then called and said the needed the vehicle for 3 days to perform a job that should take half a day to a full day. Maddi was the service advisor and her customer service was terrible. After I questioned why it would take so long the service manager Jeff Kincaid cancelled my appointment and hade my car delivered back to my house. I’ll drive up to Arapahoe rd and have it fixed at groove from now on. Don’t waste your money or time with this xxxxhole. More

I was traveling through pulling a U-Haul trailer when I started getting error codes. Gary Clayton understood my predicament and got my vehicle in without an appointment. He explained what was happening and started getting error codes. Gary Clayton understood my predicament and got my vehicle in without an appointment. He explained what was happening and they had me back on the road within an hour. I am so grateful for Gary and the crew at Castle Rock Ford. More