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Castle Rock Ford
Castle Rock, CO
1,143 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Latest Reviews
June 24, 2025
Terrible customer service at the service department.
Made an appointment to have a recall and software update done on our F-150. Got to the service department and explained the issue and again reiterate
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by SJ
Employees Worked With
Gary, Jeff
May 18, 2025
Sold me a $90,000 car with 800 miles on it and had been
tracked a time or two, didn’t bother to mention that the rear tires were smoked and I had a blow out on the freeway on my way home because of this. W
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by J. Martinez
Employees Worked With
Taylor Yates
May 09, 2025
Staff and manager in the Service department are lacking
basic customer service skills and would benefit from training.
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by Beenthruhellwithford
Employees Worked With
Peter, Maddie, Jeff
