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Castle Rock Ford

Castle Rock, CO

4.5
1,139 Reviews

1404 S. Wilcox St

Castle Rock, CO

80104

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Showing 1,139 reviews

January 31, 2022

Amazing customer service!!!! I am from out of town and Brian Cook assisted me through ever step of the way. Never made me feel pressured and kept me up to date with information in my purchase. If I could More

by Justinmalouff21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cook
Feb 01, 2022 -

Castle Rock Ford responded

Thank you, Justinmalouff21, we love hearing from happy customers! We know that buying a car is an important decision and it is awesome to know that our team assisted you in such an efficient manner.  Please feel free to contact us if you have any questions on your new vehicle.

January 25, 2022

Dmitry was great! He made the experience enjoyable. He was very communicative throughout the purchasing process. More

by AB1370
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitry Goncharoff
Jan 26, 2022 -

Castle Rock Ford responded

Thank you for the feedback and your patronage to our dealership, AB1370! Please let us know if there is anything else, we can do for you, as we look forward to serving you again down the road. Congratulations on your new vehicle!

January 21, 2022

The sales team has great follow through. Roger Condon keeps his word and is great to work with. I highly recommend Roger for any of your future driving needs! More

by bsinahara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Ford, Roger Condon
Jan 21, 2022 -

Castle Rock Ford responded

Thank you for taking the time to inform us of your positive experience! Bsinahara, we are sincerely pleased to know that Roger's efforts have made the difference in your car buying experience. If you ever have additional questions or need service, we are more than happy to lend a hand.

January 19, 2022

Jimmie Ford made the purchasing experience better than expected! We ordered a First Edition Ford Bronco and we had to patiently wait over a year for delivery. Jimmie made sure to take us on a test drive w More

by LAA
Recommend Dealer
Yes
Employees Worked With
Jimmie Ford
Jan 21, 2022 -

Castle Rock Ford responded

LAA, thank you for the recommendation and for sharing your experience with us! We could not be happier that you enjoyed your experience here at our dealership and that Jimmie was there to provide you with such exceptional service. Thank you again and congratulations on your new Bronco!

January 14, 2022

I love my EcoStar! Brian and Scott were very helpful! Scott worked hard to get the price to where I needed it to be. More

by lamirato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cook
Jan 15, 2022 -

Castle Rock Ford responded

Thank you for taking the time to share with us, lamirato! The goal of the Castle Rock Ford team is to ensure a painless and enjoyable purchasing process for each of our customers. Congratulations on your new EcoStar!

January 06, 2022

Purchased a F150 Platinum. Josh Lank was wonderful to work with! He was very responsive to questions and we did not feel any pressure to buy at any time. More

by GB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Lank
Jan 07, 2022 -

Castle Rock Ford responded

Thank you for the recommendation and for sharing your experience with us, GB! We could not be happier that you enjoyed your experience here at our dealership and that Josh was there to provide you with such exceptional service. Thank you again and congratulations on your new F-150 Platinum!

January 03, 2022

Very happy with a new car dealer is very professional and did a good job. More

by marcb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Ford
Jan 04, 2022 -

Castle Rock Ford responded

Your positive feedback means so much to our team, marcb. We look forward to assisting you with all your automotive needs in the future!

December 31, 2021

Steven Crawford helped me in getting my F250 Platinum! He made the process easy and kept me informed as we had to wait a couple of weeks for it to arrive. Really knows his stuff, great service pre and po More

by Caseyhadlock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Crawford
Jan 01, 2022 -

Castle Rock Ford responded

Thank you so much for taking time out of your day to share your experience with everyone, Caseyhadlock. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you! Congratulations on your F-250 Platinum!

December 31, 2021

We enjoyed working with Steven. He guided us through the ordering process and kept us informed of the delivery date. We are repeat customers of the CR Ford dealership and will buy from them again. More

by Brent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Crawford
Jan 01, 2022 -

Castle Rock Ford responded

Brent, thank you for your review and your continued loyalty to our dealership. We are glad to hear Steven could provide you with a quick and efficient car buying experience. We hope to see you again soon!

December 31, 2021

Purchased an F350, Steven was easy to work with and on-pressure. He went above and beyond to ensure I was completely happy with the purchase. More

by Pete
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Crawford
Jan 01, 2022 -

Castle Rock Ford responded

Pete, thank you for your review and five-star rating! Glad to hear Steve was able to deliver a five-star experience. We certainly do look forward to serving you again down the road. Congratulations on your new F-350!

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