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Castle Rock Ford

Castle Rock, CO

4.5
1,139 Reviews

1404 S. Wilcox St

Castle Rock, CO

80104

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Showing 1,139 reviews

March 01, 2022

I had a great experience buying my new Ford explorer from Art and Scott! They took very good care! I highly recommend Art and this dealership! More

by Sal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art
Mar 01, 2022 -

Castle Rock Ford responded

We really do appreciate your feedback, Sal! We love hearing from our customers and thank you for choosing us for your automotive needs. Congratulations on your new Ford Explorer, if you have any questions, please do not hesitate to reach out to us.

February 26, 2022

Very easy to work with and answered all questions. Made buying experience very pleasant.I would purchase again. More

by Rudebusch1507
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cook
Feb 26, 2022 -

Castle Rock Ford responded

Thank you for taking the time to inform us of your positive experience Rudebusch1507! We could not be happier that you enjoyed your experience here at our dealership. If you ever have additional questions or need service, we are more than happy to lend a hand.

February 23, 2022

My experience was very nice. They made me feel at home and work through any questions that I had quickly. And the car was awesome! Thanks for a good job! More

by flyfarmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley McClure, Kaley Hughes
Feb 23, 2022 -

Castle Rock Ford responded

Thank you, flyfarmer, we love hearing from happy customers! We know that buying a car is an important decision and it is awesome to know that our team assisted you in such an efficient manner.  Please feel free to contact us if you have any questions on your new vehicle.

February 22, 2022

The sales professional Dmitry Goncharoff was wonderful to work with! He helped us to spec out the truck we needed. He followed up on the order and kept us informed of when the truck would be delivered. Th More

by Mike
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dmitry Goncharoff, Jose Medina
Feb 23, 2022 -

Castle Rock Ford responded

Mike, thank you for the feedback and your family’s patronage to our dealership! Dmitry takes customer service very seriously and we are thrilled to know that you are satisfied with his services. Please let us know if there is anything else we can do for you. Congratulations on your new truck!

February 20, 2022

Quick response, answers texts and emails promptly. Super friendly and very helpful! I will be recommending Castle Rock Ford to anyone looking for a behicle upgrade! More

by pat.bashor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trisha Nunn, , Ashley McClure
Feb 21, 2022 -

Castle Rock Ford responded

We appreciate your review and recommendation ,pat.bashor! We are glad to hear that you were pleased with the service you received from our team, and we certainly do look forward to serving you again for your future automotive needs. Congratulations on your new vehicle!

February 17, 2022

Very knowledgeable and personable. When answer was ‘unknown’ Robert took the extra step to find the answer. He took very good care of us! Thank you Robert and thank you Ford! More

by eggs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Turic
Feb 17, 2022 -

Castle Rock Ford responded

Thank you for taking the time to write about your experience, eggs! It is great to know that Robert was able to provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else, we can do to help you.

February 14, 2022

Brian! You are definitely the best. I don’t like when dealerships and or sales personnel are just after that sale. Brian made it so easy for me to test driv More

by anamaine14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cook
Feb 15, 2022 -

Castle Rock Ford responded

Your kind words mean a lot to us! Anamaine14, we appreciate your feedback and are happy to hear that Brian was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs.

February 10, 2022

Brian was patient and understanding with helping me through the whole process. Negotiations and purchase went smooth More

by Hoggegc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian cook
Feb 11, 2022 -

Castle Rock Ford responded

We appreciate your review and recommendation, Hoggegc! We are glad to hear that you were pleased with the service you received from Brian, and we certainly do look forward to serving you again for your future automotive needs.

February 07, 2022

The overall purchase process from beginning to end was the quickest I have ever experienced. My sales rep Brian Cook was fabulous with his assistance to finalize my deal to my satisfaction. More

by Thomasmoseley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cook
Feb 08, 2022 -

Castle Rock Ford responded

Thank you for taking the time to share with us, Thomasmoseley! The goal of the Castle Rock Ford team is to ensure a painless and enjoyable purchasing process for each of our customers. We are happy to read that you found what you wanted in such a timely manner. Please remember that we are always here to assist you with any future automotive needs!

February 02, 2022

I went there looking for a Mach-e and they tailored to what I wanted to pay each month and gave me a full amount of my trade-in More

by CrawfordC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Crawford
Feb 03, 2022 -

Castle Rock Ford responded

Thank you for taking the time to write this fantastic review, CrawfordC! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again and congratulations on your Mach-E!

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