Castle Rock Ford

My 2016 Ford Edge needed a major repair. One phone call to Castle Rock Ford, and they went to work. They filed a claim with the warranty company, got the parts needed for the repair, and the One phone call to Castle Rock Ford, and they went to work. They filed a claim with the warranty company, got the parts needed for the repair, and the car runs like new. They were friendly and professional and kept me apprised at every step. More

I worked with Joel in service for a recall on my F-150. He was very responsive and courteous. He was very responsive and courteous. More

My husband and I live in Montana. We found a pre-owned Jeep online that we were interested in so I posted a few questions on the website. Within minutes I was contacted by the dealer We found a pre-owned Jeep online that we were interested in so I posted a few questions on the website. Within minutes I was contacted by the dealership. I have been working with Brian Cook in the process and have purchased the Jeep! Brian has been great, keeping me informed by way of text, emails and calls. I felt very reassured when he could tell me the name of previous owner and how the Jeep ended back at the dealership. Also worked with Cory in financial department for a great deal! I would absolutely recommend Brian Cook to help you with any local or online car purchase! More

Great service! My service advisor was very knowledgeable and super informative. I will be coming back. My service advisor was very knowledgeable and super informative. I will be coming back. More

Kara was awsome and friendly. She was out sick durring my service so things got a bit mixed up. I'll return only if I deal with Kara. She was out sick durring my service so things got a bit mixed up. I'll return only if I deal with Kara. More

We have purchased two pre-owned vehicles from this dealership, and the service was exceptional each time. From the sales staff to financing to management, everyone is friendly and helpful. Highly reco dealership, and the service was exceptional each time. From the sales staff to financing to management, everyone is friendly and helpful. Highly recommend! More

I ordered a Ford F-150 at the Lariat trim level and waited 6 months for it to deliver I arrived with financing in hand and a clear title to close a very clean deal. After getting a soft quote of $30 t waited 6 months for it to deliver I arrived with financing in hand and a clear title to close a very clean deal. After getting a soft quote of $30 to $35K for our trade when we placed our order and the we excitedly waited for delivery. On the day we were set to pick it up they quickly offered only $20K for our trade even though I had documented from JD Power and NADA that the value at that moment in time and in that zip code and with the indicated mileage was indeed between $35 to $38K. This was a bait and switch in my opinion. We now have to start over with a real dealer. I would advise that you find someone else to work with on your vehicle purchase. More

Jimmy Ford is the most sweetest, kindest, knowledgeable, down to earth, respectful person in the HISTORY of car sales. CHEERS to buying our 4th car with you in a 1 year period!!! I wouldn’t ever go anywh down to earth, respectful person in the HISTORY of car sales. CHEERS to buying our 4th car with you in a 1 year period!!! I wouldn’t ever go anywhere else!!! Kendall More

They treated me so poorly, I decided not to purchase the truck I ordered and waited six months for. truck I ordered and waited six months for. More

Great work and got everything done with the mindset of getting me on my camping trip deadline. Maddie was amazingly helpful and the communication was top notch. Will use this dealer over all other ford lo getting me on my camping trip deadline. Maddie was amazingly helpful and the communication was top notch. Will use this dealer over all other ford locations. More