Castle Rock Ford

My service manager Kara was absolutely on outstanding. Got me in right away, got our repairs identified and help resolve a long standing issue. Was very responsive and attentive. Very appreciative. Got me in right away, got our repairs identified and help resolve a long standing issue. Was very responsive and attentive. Very appreciative. More

Great support and communication, did everything I wanted in a timely manner. Great dealership.nnnnnm in a timely manner. Great dealership.nnnnnm More

Simply outstanding service ! !!!! I have owned Ford vehicles since 1961 , and still loyal. Mr Joel Strizich , and the shop foreman , James ,(did not get his last name), jumped ri !!!! I have owned Ford vehicles since 1961 , and still loyal. Mr Joel Strizich , and the shop foreman , James ,(did not get his last name), jumped right in ,and took care of my brake problem immediately ! What i was charged for the maintenance on my F250 Super Duty was reasonable even if it would have been twice the price , as i was trying to get back to Maine at the end of my vacation !! Highly commend Castle Rock Ford for employing personnel of this caliber !! Bill More

Everyone did great. Word word word word word word word word word word word word Word word word word word word word word word word word word More

Jeff Kincaid, the Service Manager, did a great job with his customer focus! I have been buying vehicles from the Dealership since 1994 his customer focus! I have been buying vehicles from the Dealership since 1994 More

The service staff was great. Vehicle done on time. The cost was shocking but that’s what Biden does for us…! Vehicle done on time. The cost was shocking but that’s what Biden does for us…! More

Quick lane has turned the corner on becoming a great service department. The young ladies at the desk are becoming more proficient each time we walk in.. service department. The young ladies at the desk are becoming more proficient each time we walk in.. More

Had an appointment at 4 PM with Sabrina and it was not great. I was at the dealership at 3 45 and was checked in before 4. The only thing that was required was a simple oil change. I opted for the quick great. I was at the dealership at 3 45 and was checked in before 4. The only thing that was required was a simple oil change. I opted for the quick lane the truck was waiting to be picked up until 4 40 PM. Something that needs to be done in 20 -30 mins took almost 1.5 hrs+. There were billing issues as well. I had a coupon and the price that was agreed upon before leaving the vehicle was not the price that was finalized after the service. The truck had a lot of grease and they don't put any covers on the seat as well. More

They fix your car and sometimes it's back sooner than they anticipate. But they don't ever go above and beyond to ensure a great service experience or to make something right that went wrong. Only one ti they anticipate. But they don't ever go above and beyond to ensure a great service experience or to make something right that went wrong. Only one time has our car been returned charged. They do nothing extraordinary - we have never been offered a loaner or shown any enthusiasm as customers. It feels like they know the bare minimum about the service bulletins and can't offer more than reading it to you. More

Service department is a joke. No idea. I gave a bad review and service manager called me and asked if I would redo it if they gave me a partial refund. Nope No idea. I gave a bad review and service manager called me and asked if I would redo it if they gave me a partial refund. Nope More