Castle Rock Ford

I arrived for my "appointment" on time. There were 3 service writers in the service center. Amber, is who I made the appointment with. There were 2 other service writers doing nothing. There were 3 service writers in the service center. Amber, is who I made the appointment with. There were 2 other service writers doing nothing. Amber was tied up on a phone helping a customer with a warranty issue, I asked the other 2 service writers if I could drop off my Truck for the service. They told me I had to wait for Amber, who was clearly busy. I asked if they could just take the key as I was dropping it off and they said NO. WOW....I spoke to the manager of the dealership, he said he was sorry and frustrated with the inefficient system, but DID NOTHING. There are people all over the service department doing nothing but sitting on their butts looking at their phones. Nobody offered to help. Clearly they are not interested in my business. We just left. I WILL NEVER, EVER go to Castle Rock Ford for ANYTHING. They have lost my business forever. Customer service is NON-EXISTENT there. Avoid at all COST. More

Fast service! Easy to schedule with dealership. Would highly recommend. You should look at purchasing the Bronco Sport. Easy to schedule with dealership. Would highly recommend. You should look at purchasing the Bronco Sport. More

Joel was very helpful. I’ve worked with him before. Courteous and friendly. Always willing to answer my queries. I’ve worked with him before. Courteous and friendly. Always willing to answer my queries. More

They have an extensive inventory of new & quality used vehicles. The dealership seemed to be understaffed the day we picked up our car and it took quite a while to finish our purchase and get on the road vehicles. The dealership seemed to be understaffed the day we picked up our car and it took quite a while to finish our purchase and get on the road with our new car. More

The worst ever, and GM has no concerns whatsoever for customer satisfaction. I have reached out to Ford, and no feedback. I’m in Colorado and the Ford dealership are all racist!!! customer satisfaction. I have reached out to Ford, and no feedback. I’m in Colorado and the Ford dealership are all racist!!! More

Everything went great until the recall service was complete and it was time to return the vehicle same day using the valet service. There were no drivers available. In fact, the vehicle could not be complete and it was time to return the vehicle same day using the valet service. There were no drivers available. In fact, the vehicle could not be returned until 11:00am the next day after being promised same day service and return. This is not acceptable. I was hoping the dealership would redeem itself this time after a terrible experience the only other time I used Castle Rock Ford for service on my 2018 Edge. It is unlikely I will use this dealership again. Hire more drivers! More

Always the best service! The staff is always thorough, timely, and very professional. Only place I take my vehicles!! The staff is always thorough, timely, and very professional. Only place I take my vehicles!! More

Kara was absolutely great help! ! She made the process easy and painless. I will definitely bring my vehicles back for service here. Thank you for taking good care of me! ! She made the process easy and painless. I will definitely bring my vehicles back for service here. Thank you for taking good care of me! More

The service department is great and very knowledgeable and they we able to find my parts very fast. and they we able to find my parts very fast. More

Service went great. Super to schedule and my service rep was very knowledgeable and answered all my questions. Super to schedule and my service rep was very knowledgeable and answered all my questions. More