Castle Rock Ford | Page 113

We only went to Medved as they had the used car we were looking for. It was your typical dealer experience though, enough so that my wife said that she'd never buy a car from Medved ever again because looking for. It was your typical dealer experience though, enough so that my wife said that she'd never buy a car from Medved ever again because of the typical car sales games along the way. Good cop/bad cop between the sales person and the sales manager, etc. My main irk with them is their $499 dealer handling charge. This is a junk fee that they impose on every deal. This should be abolished. Also the facility is not really family friendly. We were there with our young kid and it was a rough going. While other dealerships had a well stocked playroom, snacks, water, etc.; none of this was found at Medved. They say that they made no money on my deal. The fact that they said this means that they did make money. Once again, see the 2nd paragraph. Medved needs to come up to date on the dealership experience as with other dealers out there making it a better buying experience, they are a few steps behind the curve. More

Great experience, no pressure and very friendly atmosphere. Doug, our sales rep was very knowledgeable and patient and took the time to answer all our questions. Would definately buy there again atmosphere. Doug, our sales rep was very knowledgeable and patient and took the time to answer all our questions. Would definately buy there again in the future. More

Pat Carter is my service adviser. Whenever I call in for service on my H3, Pat is always extremely friendly and very helpful. He gets my vehicle in right away and helps to get me on my way. When my vehicl service on my H3, Pat is always extremely friendly and very helpful. He gets my vehicle in right away and helps to get me on my way. When my vehicle has had to stay in the shop, Pat has offered to drive me home and is always attentive to the fact that I have a two year old and makes sure that we are ok. I will continue to bring my vehicle to Pat at MedVed Castle Rock. More

My wife and I have purchased two other trucks here before. Had really good service, so decided to come back again. I called Steve S and explained what I wanted. He was very friendly and understood wha before. Had really good service, so decided to come back again. I called Steve S and explained what I wanted. He was very friendly and understood what I wanted. He gave the information to Sheila Conlon and she called to find out every thing I was looking for in the truck I wanted. She was really friendly on the phone and ask the correct questions. These two were some one I wanted to meet. They had found the truck I was looking for, it was in Nebraska. My wife and I decided to drive from Arvada to Castle Rock to meet these two. It was such a joy to meet them. The truck is in NE, but we decided to purchase it any way. Sheila was very helpful with making the purchase. While filling out the paper work, one of the General Managers, Bill Maffeo, kept coming by, saying he knew me. I found out later he had been one of my Auto Mechanics Students at Wheat Ridge Sr High in the seventys. What a wonderful experience my wife and I had with Sheila C and her very helpful staff. My other two Duramax were kept for 5 years, so, see you in five. Thanks again for the wonderful experience of buying a vehicle. Oh, by the way, we should be picking our new truck up in a couple days. More

Sheila Conlon was incredibly tenacious about finding us the right vehicle for the right price. She was very responsive to requests as well as getting back to us in a timely manor. In spite of the long ho the right vehicle for the right price. She was very responsive to requests as well as getting back to us in a timely manor. In spite of the long hours the whole sales team was putting in, Sheila remained very professional and upbeat. It is a joy to see someone so excited and dedicated to their work. I loved working with her and would certainly come to Medved again when looking for future GM products. Jill Gensler More

Approached dealer with an offer at 8am via website tool, had a response within 15 minutes of them opening at 9am. I received a call and an email directly from the sales manager, who was able to meet the off had a response within 15 minutes of them opening at 9am. I received a call and an email directly from the sales manager, who was able to meet the offer. A quick call took care of a few questions and then I made the 30 minute drive down to Castle Rock. The vehicle was waiting for me to test drive, it took only a few minutes to copy license and basic instructions on the vehicle and I was off. John, the internet manager, told me the best place to go for a few hills and basically said have fun, take your time and see you in a bit. It was kind of nice that I could go sans sales person so I wasn't being sold on the thing the whole time and could investigate everything at my own pace. Car was great, came back and agreed that I wanted to purchase and we went through paper work a quickly as possible, everything was explained thoroughly. Meantime care was prepped and when all paperwork was signed I was out the door. Total time was probably 2.5 hours. Would recommend dealing with these guys, didn't feel like the usual bs or hard sell you receive when going to a dealer lot. They did the standard attempt at upsell on warranties etc during the business doc process but nothing uncomfortable. They were efficient, knowledgeable and friendly, will use and recommend them in the future. No comment on service dept as I haven't used it. More

Nice sales staff, clean showroom and overall pleasant experience. I would recommend this dealership to family and friends. Our 2012 Ford Focus has great styling. Very happy with our choice. experience. I would recommend this dealership to family and friends. Our 2012 Ford Focus has great styling. Very happy with our choice. More

Truck was 5-6K over the price of comparable trucks. I could buy a truck across the country and have it shipped to me for a huge savings. could buy a truck across the country and have it shipped to me for a huge savings. More

We were very pleased with all aspects of service from the We were very pleased with all aspects of service from the friendly people at Medved. Shaun was very quick to give us updates on when vehicle was sh We were very pleased with all aspects of service from the friendly people at Medved. Shaun was very quick to give us updates on when vehicle was shipped and when it would arrive. Also Bill who put the paperwork together was very pleasant plus Bill Maffeo was checkin in to see how the process was going. We would definitely recommend Medved to our friends. More

Steve was helpful in getting me the car payment amount that I wanted and felt comfortable with for my budget. He was friendly, courteous & professional at all times. This sales team helped me get my Sync that I wanted and felt comfortable with for my budget. He was friendly, courteous & professional at all times. This sales team helped me get my Sync System running. I feel this team is an asset to the Ford Company name. More