Castle Rock Ford

I have left 4 service messages without a return call over 2 weeks! My last message was given to the service manager without a return call 5 days later 2 weeks! My last message was given to the service manager without a return call 5 days later More

Chris and his team did a great job on my breaks and replacing our cup holder. Truth be told, Ford could design a better cup holder. replacing our cup holder. Truth be told, Ford could design a better cup holder. More

Castle Rock Ford has provided outstanding service and support for my 2019 Raptor. My service advisor for this repair project was Joel and he consistently notified me of any part / labor cost changes and support for my 2019 Raptor. My service advisor for this repair project was Joel and he consistently notified me of any part / labor cost changes and time to delivery of my vehicle. Its a pleasure to work with Castle Rock Ford and I'm very happy with the service they have provided. I had to replace some cosmetic parts on my truck and after being painted and then installed by the technician, the parts look new/OEM. I also had an issue with the transmission not shifting smoothly. Joel researched the issue and the technician made the required repairs. Now my truck shifts perfectly, it was well worth the visit to the service center. More

the girls up front were so sweet and helpful, i can’t remember her name but the girl whose daughter is named faith was so sweet! remember her name but the girl whose daughter is named faith was so sweet! More

Amber is always so polite; she even knows my name. She makes sure I know what my vehicle needs and keeps me posted. She makes sure I know what my vehicle needs and keeps me posted. More

Very impressed with Joel’s outstanding service and communication on my truck. Will definitely be back because of this excellent experience! communication on my truck. Will definitely be back because of this excellent experience! More

My appointment experience was great - A Quick check in and servicing, without unnecessary delays, over bookings, or ambiguities, including a printout of future servicing recommendations including their c and servicing, without unnecessary delays, over bookings, or ambiguities, including a printout of future servicing recommendations including their costs.. Perfect, More

The service Tech had no idea what was done to my truck. The repairs took twice as long as I was quoted it would take. My passenger side front wheel hub was all scratched to xxxx from the repair work. And t The repairs took twice as long as I was quoted it would take. My passenger side front wheel hub was all scratched to xxxx from the repair work. And then, your Tech told me that my air and fuel filters needed changed even though I had just recently replaced them myself. One more thing about your service department is the fact that the vehicle must be on site to be "in the queue". This creates time that the vehicle is just sitting there for days without being worked on when everybody needs their vehicle every day. I will be going to a dealership from now on that only asks to have your vehicle on site when they are actually ready to work on it rather than just sitting there to be "in the queue". This is kind of a bummer for me too with having bought my last four vehicles at Castle Rock Ford. Dave MacDonald P.S. - Normally when I get a vehicle back from service it has been cleaned inside and out and I received my vehicle in dirty condition, worse than when I dropped it off, due to sitting outside in your parking lot just to be in the queue. More

After issues in get a Ford recall on my company 2022 F-150 handled, Castle Rock Ford had the recalled part in stock and the service tech also picked-up a newly issued recall and took care of it at the s F-150 handled, Castle Rock Ford had the recalled part in stock and the service tech also picked-up a newly issued recall and took care of it at the same time. More