Castle Rock Ford

David Hernandez is your guy if you want to buy a car. No high pressure tactics. Works with you. Is honest,funny and personable. Extremely happy with my car and service! No high pressure tactics. Works with you. Is honest,funny and personable. Extremely happy with my car and service! More

I'm sure everyone has their own experience but we had a fantastic sales experience with Joel here. Saw a truck online, did negotiations via phone since we were out of town. Came to an agreement and nothing fantastic sales experience with Joel here. Saw a truck online, did negotiations via phone since we were out of town. Came to an agreement and nothing deviated or changed when we got in person. Fantastic to work and negotiate with and was incredibly respectful to our time. Last time we bought a new car elsewhere it was a 4+ hour process. We were done in 2 here and most of the time was calling bank to notify them, adding new vehicle to insurance etc. Incredibly smooth process. More

Not sure why I had/ have to be the active one pressing for assistance with re- negotiations after I’ve had the vehicle and they have my trade for over a week and a half and they just got funded yesterday for assistance with re- negotiations after I’ve had the vehicle and they have my trade for over a week and a half and they just got funded yesterday and I’m still waiting for my purchase docs. Text and emails from the sales associate to the finance manager to the general sales manager, over a week and a half and they just got funded. Owner please email for better clarification and information. More

As with any business, what makes a car dealership worth visiting, never mind reviewing afterwards, is the staff. Castel Rock Ford’s exemplar in this case is sales and leasing consultant Dillon Nyman. After visiting, never mind reviewing afterwards, is the staff. Castel Rock Ford’s exemplar in this case is sales and leasing consultant Dillon Nyman. After visiting plenty of other dealership’s, I wouldn’t have purchased a new 2025 Bronco Stroppe Edition if not for Dillon’s professional, personable, and accommodating disposition. I’d been browsing Broncos on and off for a few years but never been quite convinced by the truck over the vehicles I owned at the time. The Stroppe is a great 4X4 but rather pricey. However, outfitted with Ford’s 2.7L twin turbo Ecoboost V6 motor, it was the Bronco I didn’t know I wanted all along. The breadth and depth of Dillon’s knowledge about the truck (and cars in general) as well as his whole approach proved key to my purchase. Dillon wasn’t selling me on the truck, or the dealership, or Ford, etc. He met me where I was at, talked with me vice at me about the Bronco and cars in general, and ultimately helped guide me to a decision. He’s the reason Castle Rock Ford will be first on my list when I’m again in the market for another vehicle. More

Went in for their "online special" "we will pay off your trade and no down payment required." Complete xx. The salesman changed the subject Everytime I brought up the "special" then tried to up sale a car b trade and no down payment required." Complete xx. The salesman changed the subject Everytime I brought up the "special" then tried to up sale a car by $10k. More

I’ve taken my explorer in for service 3 times. Everytime is a nightmare. This latest time i had it picked up for an engine valve recall. They arrived two and a half hours late. Then called and sai Everytime is a nightmare. This latest time i had it picked up for an engine valve recall. They arrived two and a half hours late. Then called and said the needed the vehicle for 3 days to perform a job that should take half a day to a full day. Maddi was the service advisor and her customer service was terrible. After I questioned why it would take so long the service manager Jeff Kincaid cancelled my appointment and hade my car delivered back to my house. I’ll drive up to Arapahoe rd and have it fixed at groove from now on. Don’t waste your money or time with this xxxxhole. More

I was traveling through pulling a U-Haul trailer when I started getting error codes. Gary Clayton understood my predicament and got my vehicle in without an appointment. He explained what was happening and started getting error codes. Gary Clayton understood my predicament and got my vehicle in without an appointment. He explained what was happening and they had me back on the road within an hour. I am so grateful for Gary and the crew at Castle Rock Ford. More

Terrible customer service at the service department. Made an appointment to have a recall and software update done on our F-150. Got to the service department and explained the issue and again reiterate Made an appointment to have a recall and software update done on our F-150. Got to the service department and explained the issue and again reiterated the two things we needed completed. Gary said they’d need it for the day, no problem. Pick it up the next morning and only the recall was completed. Go inside to state that the software is still out of date by 3 years and then he says it’s $220 and I’d need to leave it another day. I had already asked for this when I made my appointment and when I got to the dealership. I also asked him if the software update was completed before I came and got it he said it was. I would’ve been happy to pay the money to have the update done, however, it was never even mentioned as an option. We completely wasted our time and 0 out of 10 would recommend coming to this service department. Also, felt very dismissed as a female, Gary was very unhelpful as well as Jeff the service manager. More

Sold me a $90,000 car with 800 miles on it and had been tracked a time or two, didn’t bother to mention that the rear tires were smoked and I had a blow out on the freeway on my way home because of this. W tracked a time or two, didn’t bother to mention that the rear tires were smoked and I had a blow out on the freeway on my way home because of this. Which led me to spend over $2,500 and be without a vehicle for a week to correct their mistake. Update. I spoke with the sales manager and he agreed to cover 44% of these charges More

Staff and manager in the Service department are lacking basic customer service skills and would benefit from training. basic customer service skills and would benefit from training. More