Castle Mazda Downers Grove - Service Center

Run don't walk away from this shady service department. I took my car there for a recall notice and after making an appointment for this specific reason, they neglected to order the necessary $5.00 part. T I took my car there for a recall notice and after making an appointment for this specific reason, they neglected to order the necessary $5.00 part. This was a waste of 2 hours of my time by the time they did some purported inspection which I doubt they even did. I then had to make another apt and waste more of my time to go back. This is where it went downhill, and they showed their true colors of how they operate. First, I am very mechanically savvy and know how to fix many items on a car / take care of a car. With that in mind my car I knew had no mechanical or maintenance issue that needed to be addressed as the car was just fully inspected during a full engine replacement a few months back and all maintenance was up to date. After their tech looked over my car and made a social media style video, detailing all of the issues he found, the service advisor proceeded to send me an estimate for nearly 2K. Remember I only went there for a recall repair and never asked them to inspect any other portion of the car. Again, considering the car has a brand-new engine in it, just a few months old here are the items they stated needed to be addressed immediately. 1. Coolant Flush - When a new engine is installed the coolant is all drained so there is no need to do this or even suggest this. 2. Brake Fluid Flush - The car had new brakes all around recently and a new caliper so by default the brake fluid was already flushed. 3. Idler Pully / Drive Belt - They claim the belt was cracked and the pully was showing signs of wear. The belt was not worn or cracked, why would the engine get replaced and not address this at the same time other than the belt was fine. 4. Transmission Fluid Flush - Again when a new engine is installed and the transmission is disconnected the fluid is drained and refilled. 5. New Water Pump - Suggested if they are doing a coolant flush and the belt change why not replace the water pump as well. Maybe because it isn't leaking, not making any bearing noise and works fine? 6. CV Boot - Showed some video whey they claim the CV boot was not torn or damaged, but the spring clamp had magically come loose, and the boot was not sealing properly. This was due to them removing the spring clip / disconnecting the boot with a pair of pliers and trying to induce fear to sell more services. Completely falsified claim and possibly not even my car as the CV boot was not disconnected after getting the car back.... 7. New Spark Plugs - Again new engine = new plugs completely made up unnecessary high margin service. 8. New Air Filter - The filter is not dirty; in fact, it was dirtier from the techs grubby hands touching it than it was from air bone contaminants. 9. New Cabin Filter - This was dirty but at cost of over $80 to do this is a complete rip off. Bought a new HEPA filter for $18 at Nappa. 10. Valve Cover - Stated in their reality type video that my valve cove was not leaking. Amazing since it is a new engine! 11. As a final thank or possibly FU you for not buying any service, they loosened the negative battery terminal and returned the car to me. While it drove home fine, the next day after going out, the battery became completely disconnected and the car was dead. I looked under the hood and found that they loosened the negative battery terminal to the point where it was barely was connected anymore. I re-tightened the terminal on the battery post, and it worked like normal. Keep in mind the battery was only about 6 months old / no terminal corrosion and had a tag on it showing the purchase date. An honest independent repair shop would call to discuss, ask questions and even invite you to come and see the issues first-hand. The lesson is, never take a dealer's service department recommendations at face value. Do your due diligence and potentially save yourself thousands over the life of your car. More

Professional and courteous through the whole process. Very helpful when ordering tires, very nice waiting area Very helpful when ordering tires, very nice waiting area More

Service team always go above and beyond! Mike has always been very kind and patient to us. The kind of service every client deserves. And i get the chance to drive the new CX 70 as a loaner Mike has always been very kind and patient to us. The kind of service every client deserves. And i get the chance to drive the new CX 70 as a loaner while waiting for our car to be serviced! Thanks always Mike and the team! I Never regret to drive longer everytime cause I know these people can be trusted. Till next time! More

Very pleasant and clean deslership. I love the updates via text. It was worth the drive I love the updates via text. It was worth the drive More

Great dealership, very helpful service advisor. i have been going there for so many years. Great job always. i have been going there for so many years. Great job always. More

Service department misdiagnosed the issue which led to multiple visits. Joe also failed to inform me of parts delivery and I showed up to the appointment not knowing parts weren't delivered. Horrible. Avo multiple visits. Joe also failed to inform me of parts delivery and I showed up to the appointment not knowing parts weren't delivered. Horrible. Avoid here at all cost. More

Service Department I went to Pugi Mazda today for service basic oil and filter change, tire rotation and diagnostic check of engine. Worked with service advisor Joel. Ex I went to Pugi Mazda today for service basic oil and filter change, tire rotation and diagnostic check of engine. Worked with service advisor Joel. Excellent experience. Highly recommend service at this dealership. More

Lower rocker arm recall, inspection and repair The service provided was outstanding. Joel walked me through the repair sequence and the timing involved to complete the work. He called later in the The service provided was outstanding. Joel walked me through the repair sequence and the timing involved to complete the work. He called later in the day to inform me during the full circle inspection they found a leak in the transfer case breather vent assembly and repaired it since it was under an extended warranty. I previously notice three drops of fluid on the garage floor but did not see it again, so I chose to ignore it when I brought the car in and did not mention it. More

Extreme Unprofessionals! Three weeks ago I wrote a review in which I called this dealership a "money-making machine", because I brought-in the 7-year-old Mazda CX-7 with wit Three weeks ago I wrote a review in which I called this dealership a "money-making machine", because I brought-in the 7-year-old Mazda CX-7 with with the "check engine" light on, they charged me $350 for diagnostics, haven't fixed anything and made me a great favour by offering $500 for this car. Now I would like to state that in addition to being a money-making machine PUGI Mazda is a bunch of EXTREME UNPROFESSIONALS who cares only about their revenues. So, after that experience my story continued... Everything happened within several days, but I am writing about it now, which is two weeks after. I took my car to the private mechanic in Naperville where I live, it took him one day to figure out the problem - it was a clogged injector. He changed the injector and now the car is up and running even better then before. The private mechanic charged me $370 for parts and labor (almost the same as PUGI Mazda charged me for literally nothing). My mechanic also confirmed (what PUGI Mazda stated) that the compression was slightly lower in the 3rd cylinder. However, the mechanic said that it was rather a very small loss in compression, and that he won't believe that such a small drop in compression would cause such a serious misfire in the cylinder. Obviously the leaks from the gasket cannot be the reason for the misfire specifically in the 3rd cylinder! It was simply a bad injector. And if technicians from PUGI Mazda would at least read Mazda forums, they would see that this is a common problem with Mazda Engines, that their injectors basically are very bad! What I find extremely unprofessional here is that PUGI MAzda didn't even attempt to try to find what was the problem. They just said that the car needs new engine for $12,000 or "we will take it from you for $500". If you look for how much they sell the same cars, you will see that it is around $8,000-10,000. Obviously, we cannot exclude that they didn't even try to fix my car hoping to get it for nothing and then sell it for around $9,000. Can you imagine? I find it really mean and disgusting that PUGI Mazda are saying that they are professionals, and playing that card all the time, but indeed they care only about their money and could not even solve a problem that seems to be super simple for any private mechanic. To conclude, if your Mazda is out of warranty and if you do not have extra money that you have no idea how to spend, don't be an idiot and don't go to PUGI Mazda, as well as any other Mazda dealership for repairs! Find a private mechanic near you, who will be able to fix your car way much better (and also cheaper). There is a very important thing in business called reputation and it seems that dealers completely forgot about it. Loss of reputation is more detrimental than loss of financial revenue. Small private car shops always cared about their reputation... Think about it! P.S. If you think that I am not a real person and writing this review intentionally, I would say that I am a real person, you can always google my name and see who I am and what I am doing - I am not connected to cars at all, I am a professor at the university who is doing research in molecular biology. And yes, I am writing this review very intentionally, so that you would not get in the same unfortunate situation as I! Good luck! More

Jessie was extremely nice and extremely friendly and very knowledgeable she deserves a big raise. CHRIS WAS GOOD ALSO. I buy a lot of cars. I'm in a lot o was extremely nice and extremely friendly and very knowledgeable she deserves a big raise. CHRIS WAS GOOD ALSO. I buy a lot of cars. I'm in a lot of dealerships. I don't know what's going to happen with my relationship here down the line but for now this place was very impressive. Yeah and I am amongst other things a professional actor I would love to do a commercial with mr.pugi! More