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Castle Hyundai Downers Grove - Service Center

Downers Grove, IL

2.7
6 Reviews

6 Reviews of Castle Hyundai Downers Grove - Service Center

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November 15, 2024

Great service and great advisors! Castle Hyundai's employees were curious and efficient. Thank you Castle! More

by tennismike78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karolina Niziolek
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

Keith is the best part of the dealership. He was so helpful in helping to get my car serviced and the continued work it still needs. More

by Tmullane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
August 29, 2024

Always kind and ready to help and service. Nizar (salesman) and Keith (service) are great to deal with. Each time I come we're always treated with courtesy. More

by papa2101957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nizar Assria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Van R.
August 21, 2024

The repair center knocked the valve off my tire. Trying to get in for the 4th time, I think, to get the leak on my tire fixed. They screwed it up. When calling again, they tell me I can't get in for More

by Lutfisk9
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
No name
August 18, 2024

TL;DR for my wall of text below: Service center used wrong oil, then doubled down and lied about it to my face. They also changed my Track Mode settings for no reason, making me suspect they had a bit o More

by David Z
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Church (Service Advisor), Alex Nava Mejia (Technician)
October 05, 2023

Long time Pugi (Genesis) customer who will no longer visit Castle following the acquisition. I didn't think a company could tank so quickly after a change in ownership but somehow, Castle nailed it. More

by CHRIS.LOBDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike and Jordan