Castle Hills Motors

Do not buy a car here! Lied and messed up everything! I was told, "yes, you can use a credit card and you'll get the points." Well, the placed a cash advance on my credit card, instead of a purchase charg I was told, "yes, you can use a credit card and you'll get the points." Well, the placed a cash advance on my credit card, instead of a purchase charge. This caused me not to get points and to be charged $255 immediately in interest charges. He agreed to send me a check for $130 for approximately half of the interest charges, and the credit card company would credit me $125. That was on May 28, 2019. I have still not received the check.They sent a check to the DMV made out to the wrong name in the wrong amount for license plates and title. From May 15, 2019 to June 18, 2019, they had not even started to get license plates for the car. Now, July 11, 2019, the car still has temporary plates. The dealership requested a COPY of my social security card AFTER the contract was signed and loan approved. I have NEVER been asked to provide that to purchase a house, let alone a car! The same week the car was purchased, the oil light came on. I was told that they changed the oil, but just didn't reset it...they LIED the oil was blacker than black! I don't know what else they could have screwed up. More

DONT DO IT!!! My husband and i boughtvl a car from castle hills motors. And ever since we got our vehicle its been nothing but horrible experience. They constantly My husband and i boughtvl a car from castle hills motors. And ever since we got our vehicle its been nothing but horrible experience. They constantly lie to the banks they use i prove it by my credit and the 4 different contracts they given us. We got a cosigner and now my cosigner is the primary owner of it... Hmmm not cool they told us its how it was suppose to be and really never heard of this. The tags came in after 4 months. And gyess2 what it's in my cosigners name. My credit plus my cosigner has drolped absput 40 points.. Thinking of giving my info to a lawyer to deal with because god knows Erica the receptionist is trash and very unprofessional. Wish i could say something nice but this has been the most stressful process ever. And this is suppose to be an experience to remember. Thanks castle hill motors. More

Watch out The people are friendly but they are untruthful, lack real customer service when a problem arises and change the contract that you already signed. Bew The people are friendly but they are untruthful, lack real customer service when a problem arises and change the contract that you already signed. Beware! More

First time buyer, will definitely be back! After endless searching for a truck to fit my needs, I finally found Jamie Creevy at Castle Hills. After some initial talks about what I was looking f After endless searching for a truck to fit my needs, I finally found Jamie Creevy at Castle Hills. After some initial talks about what I was looking for, we set a time to come by and take a look at the inventory. The day of our appointment, I pulled up in an absolute downpour of rain and Jamie had taken the initiative to pull several vehicles to the front of the building and was waiting for me with keys in hand for test drives! After driving each vehicle and moving around the space, looking at anything that we might have missed, I selected "the one" and we went inside to work on paperwork. I expressed some concern regarding my credit history and he simply said "no problem!" and went to work, finding a lender while keeping everything within my price range. Thanks to Jamie & Co., everything went extremely smooth and I drove out of there with my new truck that day. Thanks guys! I'll be back! More

Highly recommend We bought our truck from Castle Hills Motors and our experience was great! Jamie answered all of our questions and explained everything in great deta We bought our truck from Castle Hills Motors and our experience was great! Jamie answered all of our questions and explained everything in great detail. He had such a positive attitude which made it so much easier and pleasant. No pushy car salesman vibes! There were a large selection of nice vehicles to choose from and we found exactly what we needed. I would highly recommend this dealership! More

Highly recommend Jaime is very easy to deal with. Great communicator. He kept things simple and transparent. If you want a great experience buying a car I would highly Jaime is very easy to deal with. Great communicator. He kept things simple and transparent. If you want a great experience buying a car I would highly recommend Jaime Creevy at Castle Hills. More

Amazing I worked with Jamie on purchasing my first car. He was honest, throurough in explaining the purchase process and he always made sure I wasn’t exceedin I worked with Jamie on purchasing my first car. He was honest, throurough in explaining the purchase process and he always made sure I wasn’t exceeding my budget. I would absolutely refcomend CHM and Jamie to any of my friends. I wouldn’t buy a car anywhere else. More

Great experience Top notch service, these guys are the best in dfw! After a few bad experiences with other dealerships I came here and was blown away with how great th Top notch service, these guys are the best in dfw! After a few bad experiences with other dealerships I came here and was blown away with how great they are. I’ll definitely be back for me and my family’s next car! Thanks guys! More

Great buying experience with Jamie Jamie was extremely helpful in finding me the perfect vehicle to fit my budget, he made my purchasing experience stress free and simple, highly reccom Jamie was extremely helpful in finding me the perfect vehicle to fit my budget, he made my purchasing experience stress free and simple, highly reccomend purchasing your next vehicle here. More

Yes! Yes! Yes! The costumer service here is incomparable to any other experience I’ve ever had! Jamie Was very help and answered any and all questions I had. They ma The costumer service here is incomparable to any other experience I’ve ever had! Jamie Was very help and answered any and all questions I had. They made a great offer on my car, as well as, awesome and fair pricing on all of their inventory. Would recommend to everyone! More