Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Nick was awesome and Tierra who set up the service appointment is an asset to your dealership. Thanks for the great service. I chatted with David Foland also while waiting for my car. He is a very appointment is an asset to your dealership. Thanks for the great service. I chatted with David Foland also while waiting for my car. He is a very nice guy. More

New jeep owner and this was my first visit to the service center. Team was ready for me when I arrived for the scheduled appointment. They texted me to alert me that the work had started and a projected time center. Team was ready for me when I arrived for the scheduled appointment. They texted me to alert me that the work had started and a projected time for when Jeep would be ready. Very smooth and Castle Team was polite and pro More

The staff at this dealership was very polite and accommodating. I appreciated the fact that my vehicle was serviced in a reasonable amount of time and I was able to get to other responsibilities. accommodating. I appreciated the fact that my vehicle was serviced in a reasonable amount of time and I was able to get to other responsibilities. I do have one question: When did your dealership stop providing the complimentary car wash after servicing vehicles? More

Everything was handled as expected. Work was completed per factory recommendations. Vehicle was cleaned when returned. Work was completed per factory recommendations. Vehicle was cleaned when returned. More

We had an issue with a service appointment in the past but Mario took good care of us and we appreciate it! but Mario took good care of us and we appreciate it! More

Service was needed on both exhaust manifolds on 2013 ram. Was covered under warranty. had this work been done before at another dealership? parts needed to be ordered "This was not unexpected". While the Was covered under warranty. had this work been done before at another dealership? parts needed to be ordered "This was not unexpected". While the truck was in, the dealership looked over some of my other concerns and made repairs as expected. The dealership had our truck for over 2 weeks but to be fair, they had to wait for parts. had two issues when I picked up the truck. Some fender fasteners were missing and the hood latch sensor stopped functioning. Service corrected both issues on the spot. This is the second time we have taken the truck in at this dealership for service besides oil changes. . will continue. to . More

The cover for the engine is missing, there is another pa el underneath the car that is also missing, my radio is scratched, the work I asked to do was not done at all!!!!! I asked for the boot on the tie ro el underneath the car that is also missing, my radio is scratched, the work I asked to do was not done at all!!!!! I asked for the boot on the tie rod to be looked at on the passenger side, ok, I paid for a new tie rod, the boot is still torn the same as I left it, and the boot on the other side is torn as well, leaking grease all over the back of the wheel, could ya at least inform someone of these thing's!!!! Is that too much to ask??!?!??! Job took 5 weeks ... I know, it has to do with the warranty company dragging things... but come on... More

My experience at castle was very smooth as they were very professional and polite during my time there. professional and polite during my time there. More

W o n d e r f u l! It’s always a great time there! It’s always a great time there! More

Kayla kept me informed and was very professional. The service manager Mario even came out and spoke with me. Overall Castle provided great customer service. The service manager Mario even came out and spoke with me. Overall Castle provided great customer service. More