Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Very attentive and knowledgeable staff. Explained maintenance options and offered lowest cost without having to ask for it. Explained maintenance options and offered lowest cost without having to ask for it. More

Came in with no appointment to have a recall addressed. Mike M was very and receptive to helping me out. Not saying this can always happen to walk in without an appointment and the vehicle be serviced. I a Mike M was very and receptive to helping me out. Not saying this can always happen to walk in without an appointment and the vehicle be serviced. I appreciate Mike for checking to see it he can get the vehicle done and providing a very positive experience. All that read my review, during and prior to your visit, anything can happen. Meaning, a wait may or may not happen, an error or spill may happen. These are hard working people and are doing their best everyday. Please have patience as they are servicing you along with various other problems big and small. More

I ordered a part the beginning of November and now it’s the second week of December and haven’t received a call, email, or status update about my order. So, I decided to go to the dealership today and walk the second week of December and haven’t received a call, email, or status update about my order. So, I decided to go to the dealership today and walked in the dealership and not one employee greeted me or asked me did I need help with anything. This is not the first time I’ve came here and wasn’t greeted. This is the first Dodge dealership I’ve ever been to that has an unfriendly environment and has bad communication with their customer services. More

Come in to get an oil change. The advisor , A. P., Tony, give an hour estimate to complete the service . He informed me later that it would be longer due to an oil spill on the en The advisor , A. P., Tony, give an hour estimate to complete the service . He informed me later that it would be longer due to an oil spill on the engine which needed to be cleaned off. Afterwards, he come back to tell me the job was complete , but also explained there might be some smoke burning off the engine due to the spill. I paid for the service and drove off a few blocks down the road. Stopped & looked under my car . Oil still dripping so went back to dealership . Tony apologizes for the inconvenience & lets his manger know what’s happen. They hoisted my car up & do a through cleaning . I get my car back & all is Awesome ; Tony went above & beyond to resolve the problem . He apologized profusely & told me if I have any other concerns, don’t hesitate to call him. Thank you, young man, and I look forward to doing business with you & Castle Dodge Jeep Chrysler in Naperville , in the future . More

The atmosphere there was nice and peaceful, and the advisor I had that day very helpful and informative on the service I came for and what other services my car needed. advisor I had that day very helpful and informative on the service I came for and what other services my car needed. More

Service Technician was thorough. Provided several options. Processed coupons and activated Mopar road hazard service for newly purchased tires. Provided several options. Processed coupons and activated Mopar road hazard service for newly purchased tires. More

I just want to say my experience with Nick A. in the service department was below my expectations. Every time I called I got his voicemail or a message was taken but no returned calls. I then pro in the service department was below my expectations. Every time I called I got his voicemail or a message was taken but no returned calls. I then proceed to ask for the manager but he never returned my call either. After 2 1/2 weeks of trying to find out if my parts arrived, I took it into my own hands and contacted the parts department for more information. Come to find out Nick never ordered my part. I want to give a huge shoutout to Ray in parts who ordered my part and was then delivered the following day. He is the one that shall receive my gratitude for my experience this time around. Thank you Ray for making this all happen and going above and beyond your duties on becoming my advisor/parts expert! I must say being in this industry myself I expected way more, communication is critical in this industry and Nick didn’t follow through. More

Very professional I would refer my friend and family to use your dealership for service your service if something needs to be done they let you know cost of repairs use your dealership for service your service if something needs to be done they let you know cost of repairs More

Anthony was very attentive and communicated all the details of my oil change. Will definitely be back. details of my oil change. Will definitely be back. More

Joe was friendly. Kept me informed,explained what the problem and cost. Provided transportation while car was in service. Kept me informed,explained what the problem and cost. Provided transportation while car was in service. More