Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Castle at Naperville is in a great location. The sales and service department are professional and knowledgeable. The sales and service department are professional and knowledgeable. More

Service for my truck was great. Customer service was horrible. The young guy in customer was not pleasant and had NOT patience. Much better service last time. Customer service was horrible. The young guy in customer was not pleasant and had NOT patience. Much better service last time. More

Starting diagnostics is 200 dollars. No matter what is wrong, it costs you 200 dollars. In my case, I needed a single spark on cylinder one (easy access). The total cost was 240 do No matter what is wrong, it costs you 200 dollars. In my case, I needed a single spark on cylinder one (easy access). The total cost was 240 dollars. The problem is that the car is still under warranty, but not for things like this. So, because the car is still under warranty, I wanted to go to the dealer because they would cover it, But in many cases, it's not covered, but I still have to pay the 200 dollars, even if the local mechanic would charge half of this price. That I can see, the dealer is charging about double what my local mechanic would charge. We had to wait 10 DAYS to get the car in to be seen at this dealer. Remember this if you buy a car from them. The staff was nice, however. More

STAY AWAY ! Brought my car in for a simple oil change, ended up leaving with having to pay $260 for problems with alignment, steering wheel connection. Brought m Brought my car in for a simple oil change, ended up leaving with having to pay $260 for problems with alignment, steering wheel connection. Brought my car in at 9am on a Saturday, firstly I booked a loaner car online on their app, when I got there I was informed loaner car not available, oil change would just take 1-2 hours only. Went back home, they kept the car till 4 pm without any notification and no call back or text, when u call the service center NO ONE picks up and keeps going to voicemail. Finally got the car, as soon as I drove off the lot I noticed my car drifting crazily to the left, went back to them they said we rotated the tires that’s what might have caused it, got the rotation undone, that still didn’t fix the problem, told me to just drive back home and come back Monday. Came back on Monday dropped my car at 7am this time again no loaner available, had to Uber to work… again nooooo feedback called me at 6pm now to pick up the car, the person who was suppose to be helping me had apparently left at 4pm…got there only to be told I have to pay $260 dollars for alignment and problems with steering wheel connectivity and whatever other bull$hit they made up. Keep away from this place, came here for a simple oil change only to be ripped off, should have just gone to Jiffy lube instead Lesson learned !!! More

Great service great technical support, Joe. B and my technician Gerry were more than helpful with my Jeep. Thank you again! B and my technician Gerry were more than helpful with my Jeep. Thank you again! More

Mike in service was able to get us in right away and kept us updated constantly about what was happening with our truck. He was very informative and professional. He treated us the way he would treat his own us updated constantly about what was happening with our truck. He was very informative and professional. He treated us the way he would treat his own family. Nick in service got me a shuttle and helped me get home. The shuttle driver was such a nice guy and very courteous. Nick and the shuttle driver were very accommodating. I would highly recommend Castle for servicing your vehicle. I would not hesitate to call on them anytime. I also would highly recommend Castle for any vehicle purchase as well. Very professional and courteous dealership. More

The oil change took 2 hours+ and my car was not washed (dealers do this when getting a vehicle serviced). (dealers do this when getting a vehicle serviced). More

The service team was very professional. They had someone helping me within 1 minute of entering the building. They kept me informed of issues and had me back on the road quickly. They had someone helping me within 1 minute of entering the building. They kept me informed of issues and had me back on the road quickly. More

The people working there did great as a team, and they were organized. Even though I was early for my appointment, they were able to fit me in. And it didn’t take long for them to finish the service I nee were organized. Even though I was early for my appointment, they were able to fit me in. And it didn’t take long for them to finish the service I needed for my vehicle. Great job to the staff. More

The express service advisor, Anthony was very thorough and explain all the services performed and results to include future services that may need to be addressed. and explain all the services performed and results to include future services that may need to be addressed. More