Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Unconventional Solution After I had a melted blower motor resistor replaced on my 2003 Jeep Grand Cherokee, I found the blower motor was not pushing enough air to cool the ca After I had a melted blower motor resistor replaced on my 2003 Jeep Grand Cherokee, I found the blower motor was not pushing enough air to cool the cabin. I discovered on the Jeep forums that the blower motors have had a long history of failing and that there was an abundance of evidence that in many cases the instructions accompanying the replacement blower resistor have been in error, resulting in the blower being wired backwards. This causes the blower motor to run in reverse. Service Advisor Roland Burke patiently listened to my spiel with an open mind and put his technician to work. This tack solved my blower problem. I am a very happy camper. More

How do i select 0 Stars? Not once have I ever had a good experience at this dealer after buying my car. 1. they continually bug me with sales/service calls. 2. They advertise Not once have I ever had a good experience at this dealer after buying my car. 1. they continually bug me with sales/service calls. 2. They advertise "EXPRESS" lane service which is the biggest load of crap I've ever seen. My last 2 oil changes have collectively taken almost 4 hours........!!!!!!! What about that is Express? Go to Jiffy Lube you will be in and out in 20 min. More

WORST PRODUCT, DEALERSHIP AND SERVICE DEPARTMENT AVOID!! Absolutely the worst service department and vehicle you could ever buy. We purchased a RAM Promaster one year ago and over the year it has spent 71 d Absolutely the worst service department and vehicle you could ever buy. We purchased a RAM Promaster one year ago and over the year it has spent 71 days in the service department for the same issues. We opened a claim with Chrysler Corp. and the spokesperson Cynthia as well as Tim in the service department don't think that 71 days of a vehicle in service is an issue. I told them this was unacceptable and they didn't seem to think so. All they say is bring it in and we can look at it. You can only spend so much time without a work van. AVOID this dealer ship and PROMASTER VANS at all costs. We lost power to brakes several times, lost power to vehicle several times, headlights go out, wipers stop working at random times, etc. All attempts to resolve our issue with what we felt is a lemon went unresolved with the dealership and as well as Chrysler Corp. They don't stand behind their product!! More

Best Sales and Service! I purchased my Nitro from this dealership over a year ago and continue to come here for service to this day, even though I live over 20 miles away. C I purchased my Nitro from this dealership over a year ago and continue to come here for service to this day, even though I live over 20 miles away. Chris Olson was absolutely wonderful to deal with during the purchase, and went above and beyond on the date of purchase! Also, Keith Larkin has ALWAYS taken THE BEST care of me! Greatly appreciated to the whole Naperville CDJR team! More

Paid $1800 for nothing - car still has the same problem I paid $1800 for work that did not solve the problem. I took my Dodge Grand Caravan to the service department for smoking and overheating. They worked I paid $1800 for work that did not solve the problem. I took my Dodge Grand Caravan to the service department for smoking and overheating. They worked on the car for about a day. During the day, I received a call about the diagnosis and the cost of $1800 to repair the van. I authorized the repair. Then I received a call explaining that 6 more hours of labor was need to diagnosis the problem and that would cost and additional $700. I authorized the work. Then I was told that the additional labor was not needed and the car was ready. The service rep assured me that car was riding fine. I paid $1800, picked up the car and drove home. About a week later the car began smoking and overheating again. So, I took it back. After about 5 hours of work, they had not identified the problem and I was told that they could keep working, but I could be billed and additional $2000 for the diagnosis. Rather than leave car, I took it home. Mind you, that their initial work is covered by a 12,000 mile warranty. However, they want to continue to bill me to resolve, what the $1800 paid for.. Other than paying for a battery, I don't see what I received for my $1800. Absolutely nothing. My car has the same problem it had before I paid $1800. More

Very poorservice I took my 2014 Dodge ram in for its first oil change. I had a schedule appointment time of 4:30pm. I arrived at 4:21 and pulled into the '"quick oil c I took my 2014 Dodge ram in for its first oil change. I had a schedule appointment time of 4:30pm. I arrived at 4:21 and pulled into the '"quick oil change line". After waiting 1 hr and 10 mins i walked back to service and the truck was still on the rack. I had to ask the service advisor when it would be done. It was another 15 mins before the truck was done. When the truck was finished, there were oilily hand prints on the grill and door. The truck was not vacuumed or washed as promised. I will NOT be using this dealer EVER AGAIN.Very very disappointed! More

Decent Service Department Turns out there was a mix up with my phone number, but they did finally get a hold of me and inform me of the progress of the work being done on the D Turns out there was a mix up with my phone number, but they did finally get a hold of me and inform me of the progress of the work being done on the Dodge Sprinter. Thank you Keith for getting back to me today. Ron H More

It was a pleasure working with both Tom Fantasia and Tom McDonald. I have never went to a car dealership that had me on my way less than 2hrs. and driving a brand new car in my favorite color (red) that I McDonald. I have never went to a car dealership that had me on my way less than 2hrs. and driving a brand new car in my favorite color (red) that I can call my own. Thanks Guys More

went to the brand new dealership for the first time today and was greeted right away and the experience from start to finish was fantastic. and was greeted right away and the experience from start to finish was fantastic. More