Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Outstanding Customer Service It doesnt get any better han working with Keith and John Noojin. I wont let anyone else work on my Jeep. They take car of me and deliver excellent cus It doesnt get any better han working with Keith and John Noojin. I wont let anyone else work on my Jeep. They take car of me and deliver excellent customer service. Pricing is always great and they definilty know their stuff. I have spent thousands with them because i trust them and they deliver. More

The manager in service Tim McKay was amazing! I had a concern with my Jeep Patriot, I spoke to the manager in service regarding my issues. Tim was very attentive, and took the time to truly listen I had a concern with my Jeep Patriot, I spoke to the manager in service regarding my issues. Tim was very attentive, and took the time to truly listen to me. It's because of employees like him, that I take the time to write a nice review. Tim thank you for standing by your word, for being professional and courteous. My husband and I truly appreciate that from a dealership. More

Great place to service your Jeep. Tried two other dealerships and neither could correct my issue. These Gus fixed it the first time and in less than an hour. Great job! Tried two other dealerships and neither could correct my issue. These Gus fixed it the first time and in less than an hour. Great job! More

What a waste of time and money Stay away from the service department here if you value your time and money. It's a xxxxing xxxx show. Second time I've been in just to get my headlig Stay away from the service department here if you value your time and money. It's a xxxxing xxxx show. Second time I've been in just to get my headlight fixed and was left waiting for 3 hours while my car never got checked out or worked on. More

amazing service first time with jeep owning and servicing and it was a great visit. Tom my advisor is awesome and i will continue to go back for service as he display first time with jeep owning and servicing and it was a great visit. Tom my advisor is awesome and i will continue to go back for service as he displayed the awesome efforts to reslove any of my concerns. i also had the pleasure of meeting the service manager Tim. Over all 2 great team members and you can tell they strive for customer satisfaction. Thank you guys for being great with me and my jeep! Great service dept!! More

Worst service department So let me start by saying as of today's date still not fixed after 8 times of service for the same thing . Bought my jeep brand new in Feb.28th 2016 i So let me start by saying as of today's date still not fixed after 8 times of service for the same thing . Bought my jeep brand new in Feb.28th 2016 in early March I had my first service call for a bad radio static they said there were some updates so that should fix the problem ! Nope still the same . Other thing I had mentioned in the same service call was noise from the driver and passenger doors , and also from the front dash every time I hit the gas , well Roland told me the noise was from my after market wind defectors ( whether tech ) same ones the use . I asked if they looked at the doors he said no , well did you test drive it ? Ummm no so how the xxxx can you say it's from that ? They will use and excuse to not repair , no 6 months later I'm still fighting to have it fixed but now I had after market ( they like them words ) lights installed in July just brought my car in for the same reasons as before and now their saying the noise isn't covered because I installed them !!!!! ARE YOU KIDDING ME . The lights are no drill 6inch 1/2 inch thick neon lights that are just stuck up there with a glue . Each person in the service department are useless along with Tim McKay acts like he has no idea what's going on , even though I've been dealing with jeep Corp for 5 months and they've called him a few times but when face to face Tim acts like he's never spoken to anyone about your issues . Next step is legal action maybe then they'll put a little effort into my truck More

You didn't care about me at all My first experience was some months ago with a recall repair and all went well. I came back foolishly not shopping your competition. Since your servic My first experience was some months ago with a recall repair and all went well. I came back foolishly not shopping your competition. Since your service repair I have received several coupons for services. I responded in turn when I got the money to do my services there. The woman that serviced me was polite but I was offered nothing at all. The vehicle was late from the promised time of 3pm. She apologized a number of times for the things that were wrong. I came in for service not repair. I spent a lot of money and there were no coupons at all for me. Grease smudges left in truck. Complementary wash left bugs on front of truck. Oil bottle left on front seat... This is not the way to treat someone who decided to spend almost 2k in services and feel like they just got took and kicked out the door. More

Exceptional customer service by Bob Bob goes out of his way to take care of my Jeep needs and handles things with professionalism and kindness. Megan in service was exceptional too. Bob goes out of his way to take care of my Jeep needs and handles things with professionalism and kindness. Megan in service was exceptional too. More

Professional, courteous, incompetent I brought my 2010 Chrysler Town & Country (with 73,000 miles on it) into their service department for a transmission inspection 4 days prior to a 2,50 I brought my 2010 Chrysler Town & Country (with 73,000 miles on it) into their service department for a transmission inspection 4 days prior to a 2,500 round trip to Florida. I had them perform their recommended transmission fluid flush operation on the vehicle for $200. On a Saturday morning (the day before the trip was to commence,) I discovered a puddle of transmission fluid on my garage floor. I called them and was advised to bring the vehicle in immediately for service. They discovered a leaking axle seal, and told me that the repair should take 90 minutes. Thirty minutes later, they told me that the axle bolt on my 5 year old car could not be removed without destroying the axle, so a new axle had to be ordered and the car would not be ready until Monday afternoon. They replaced the axle at no charge to me (100,000 mile warranty) and I was able to leave on the trip to take my son to college. During the trip down to Florida, I began to notice that the transmission was having difficulty shifting from first to second (and vice versa) and that the torque convertor clutch was banging and shuddering after coasting down to about 5 MPH- and again upon acceleration after coasting or slowing down in stop and go traffic. This misbehavior became more dramatic as the trip progressed, and was impossible to miss by the time I returned to Naperville. I drove the vehicle back to their shop the day after I got back to town- with the banging and shuddering happening all the way to their service door. I described the problem in detail to the service writer- and they kept the car for two days before telling me that they 'could not duplicate the problem'. I picked up the vehicle- only to have it bang and shudder all the way home. Subsequent calls to the dealership have not been productive. I have owned Chrysler products for the last 30 years, - including 4 minivans - and I really expected more from this dealership. It is nice that they are polite, that their facility is clean and that they have good intentions---- but it is totally worthless if they cannot troubleshoot and solve an obvious problem in one of the products that they sell hundreds of ---and that they boast having factory training to repair. More