Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Expensive Brake Job Can’t believe how much I paid for front brake replacement. If only I had gotten estimates first. Over $500 for brake pads and rotors on front. Can’t believe how much I paid for front brake replacement. If only I had gotten estimates first. Over $500 for brake pads and rotors on front. More

Horrible Customer Service Scheduled an appointment to get recall issue fixed - I made sure to insist that the part would be there, and they assured me it would. However, when I Scheduled an appointment to get recall issue fixed - I made sure to insist that the part would be there, and they assured me it would. However, when I got my car there it was not and now they want me to reschedule it. I am so confused, as to why you would schedule me to come in for a specific service and not have the part. Tom's explanation "We need the VIN number off the car". Um not a good enough reason, I could have given you the VIN, I have had work done there in the past and you should have my VIN on file. I SPECIFICALLY asked if you would have the part there before I made the appointment. Second - I have been having a similar issue to one I had in the past they fixed, and so they seen the check engine light on and wanted to take a look I agreed seeing I was "getting the recall fixed". When I picked up my car it still has the same issue even after I paid almost $600 for repairs. The worst part is the fact that the whole reason I even brought my car to the dealership is to have the recall fixed, I should have just taken my car to my normal shop where they actually care about customers, and don't try to over charge you. $160 to pull codes on a check engine light?? Never again, I will be sure to bring to a reliable shop, I refused to listen to their lies and be given horrible customer service when you are expected to pay so much extra for services. Customer service - Huge issue with Danielle the cashier. I couldn't find the box to place my keys, when I was leaving my car. The salesman who was standing outside was really nice told me I could leave them with the cashier, he walked me over to the cashier spot, she must have been on break I was told to wait for her that she would be back. I waited about 5 minutes. When she arrived I told her I was trying to give her my keys for service in the morning. She was like you need to put in key box outside. I explained I couldn't find it and asked if she could show me where it was. She rolled her eyes at me and was like I'll do it. More

Worst dealership I have ever been to in 40 years , Brought my car in for a simple battery check engine light . I was called and told my car was leaking from the drive train and it was out of warranty Brought my car in for a simple battery check engine light . I was called and told my car was leaking from the drive train and it was out of warranty by 29 days , I don't think there was anything wrong with my drivetrain , they cover the warranty on that work but still charge me $500 and $302 for a battery total of $802 , give me my car back with the shroud missing from underneath that protects the oil pan and the starter and all the other components and missing my battery insulation case , first time they had my car for a week and three days the next time they have my car just for the shroud for a week and two days I believe they did nothing to my car , parts missing off my car never heard of such a thing from a dealership . The lack of professionalism is the worst I've ever seen they tried to tell me that the shroud wasn't there , could not tell me where my parts were , really seem like they did not care I would never recommend this dealer to anyone , if I could give minus stars I would, I am sorry Chris olson but your service is the worst you will lose more and more sales over time , I am going to tell everybody about this dealership that I work with and in my life for as long as I can ,because I don't want this to happen to anyone else it was the worst experience with a dealership I have ever had in 40 years of buying cars . The service person's name is Kirk and the other one is Roland worst service people I've ever dealt with don't call you back they say things that are true they lie , More

Problems after Recall Work was Done Came in yesterday with my Jeep Compass for a recall, everything went smoothly till I was leaving. It was 10:50am, Mark, my service tech, said my car Came in yesterday with my Jeep Compass for a recall, everything went smoothly till I was leaving. It was 10:50am, Mark, my service tech, said my car was ready. He walked me outside and to my left was a red Jeep and in front of that my jeep running. As I walked toward it it pulled away and I saw my car being driven off the lot. A man walking into the service department watched me and hear me say that's my car being driven off. He said it has an Uber sticker on it and I said yes I'm an Uber driver. I went back inside and said to Mark, "someone just drove off in my car", he was a little surprised. Long story short he said that it was taken off the lot by a manager of the Kia dealership down the street, she was picking up a loaner car. He called the Kia dealership, informed them that the manager took a customer's car instead of the loaner car. Now wouldn't you think if someone, excuse me a Manager, was picking up a loaner car she would see the Tall Cup of Lemonade, the Uber Stick, the or my Uber ID and realize this was not a loaner car. Who would want a loaner car with all that stuff in it. Mark called three times and explained the situation again and said I had appointments and bring the car back right away. I checked the distance between the two dealerships and it's two minutes away. Finally at 11:30am (40 minutes later and a missed preschedule Uber ride, she "Donna" brings the car back. I said to her "are you the person who took my car", she turned to me and "said yes sorry" and started to walk away. I then asked how she can just take any car off a lot, shouldn't you have papers or check with someone, then she said "I said I was sorry", started walking away again when I said I want your name and your dealership's phone number. She grabbed a card off the side and as the Service Manager (Tim) walked by she grabbed his pen. He's like "what's going on here, so I told him she took my car, thought it was her loaner that she was picking up". I said doesn't she need papers or something to pick up a loaner car? He then turn to her said go take care of what you need to", and said come into my office and I was straightened this out. Never said a word to her and wanted me to come into his office and explain. I said aren't you going to question her and why she took my car for 40 minutes. He said nothing and I walked out. I'm sick of people not taking responsibility for their mistakes and taking advantage of seniors. Donna was rude and Tim took no responsibility for letting another dealer get into one of their customer cars. Plus I don't know what they did with my car for 30 minutes, do I need to change my house keys, because they had my car with my key card for where I live. And don't tell me I should trust them or you because I don't. Also a headlight is out that I had repaired last week? More

Incompetent It took them 3 weeks to figure out why our new van with FIFTY miles on it wouldn't go over 27 MPH. Two years later we start getting brake lights and A It took them 3 weeks to figure out why our new van with FIFTY miles on it wouldn't go over 27 MPH. Two years later we start getting brake lights and ABS lights on only to find out they ran the wiring wrong when they changed the transmission. Now we have rust. I call, talk to service. They say just bring it in whenever, they have to submit pictures. So I drive 30 minutes with three kids to get there. I'm then told the manager has to do it and he's not in. So i load up my 3 kids again, drive back a different day when the manager is there only to be told I have to take it to the body shop which is about 15 minutes away. On another occasion, I had a service appointment, even got the reminder text the night before, i get there, once again with my 3 kids, they had no record of my appointment. It was going to take 3 hours to get to it and of course they couldn't give me a loaner without looking at it. Also, when they sell you their extended warranties, they are not factory extended warranties so full benefits do not apply at other locations. More