Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Great service, great guys. Brought my truck in for a bad Knock sensor and it was replaced by service in a cost effective manner. Thank you Knock sensor and it was replaced by service in a cost effective manner. Thank you More

Great ServiceThe staff here sets a Gold Standard for how Great Service The staff here sets a Gold Standard for how customers should be treated I recommend this dealership to anyone. Tim Mc Kay runs the be Great Service The staff here sets a Gold Standard for how customers should be treated I recommend this dealership to anyone. Tim Mc Kay runs the best Service Dept I have experienced. More

Mile Spano listened to our issues and has singlehandedly changed our perception about your dealership, to a positive one. On previous trips to the Naperville location, the attention to detail from service changed our perception about your dealership, to a positive one. On previous trips to the Naperville location, the attention to detail from service staff to the lack of negotiating with sales team really created negatives experiences. My father used to be an engineer for Chrysler Jeep for over 35 years, we have purchased andleqses many vehicles over the years, this location needs work. More

Between Tim Macy (service manager) and Scott (service technician) my elderly 2003 Jeep Grand Cherokee) is in the best of hands!!! The best service to be had technician) my elderly 2003 Jeep Grand Cherokee) is in the best of hands!!! The best service to be had More

The Shop is clean. They have Reasonable rates and are nearby. I’ve been going to them for years and have always been treated well. nearby. I’ve been going to them for years and have always been treated well. More

Mike was excellent in getting my oil changed and even had it washed service team is great but will never buy a car from Naperville Jeep again as I had a bad experience and sold a vehicle that should have bee it washed service team is great but will never buy a car from Naperville Jeep again as I had a bad experience and sold a vehicle that should have been 4wd More

I used the online scheduler for my oil change appointment. I arrived at 8am as scheduled and it took 2+ hours for the oil change. I was then told oil changes are not scheduled by appointment. Ve appointment. I arrived at 8am as scheduled and it took 2+ hours for the oil change. I was then told oil changes are not scheduled by appointment. Very poor online experience. I will not use this dealership again. More

I took my Jeep Wrangler in for its scheduled maintenance and was pleasantly surprised by the way that Roland interacted with me. He explained what was going to happen but also took a consultative approach b and was pleasantly surprised by the way that Roland interacted with me. He explained what was going to happen but also took a consultative approach based on my explanation of some planned upgrades,. His guidance helped me avoid duplicate efforts that would have resulted in me paying twice. More

Didn't not fix my car under warranty.Had to go home Didn't not fix my car under warranty. Had to go home after a master tech advised normal issue. Fixed @ home watching a youtube video. Didn't not fix my car under warranty. Had to go home after a master tech advised normal issue. Fixed @ home watching a youtube video. More

DO NOT COME HERE!!! Keep in mind these 3 things before reading: 1) Terrible Customer Service 2) Service Advisor Not Knowledgeable About Warranty Information 3) Pricing and Service Was Misleading W reading: 1) Terrible Customer Service 2) Service Advisor Not Knowledgeable About Warranty Information 3) Pricing and Service Was Misleading Worst customer service I’ve ever had at a car dealership. From the lack of a friendly greeting when I entered the Service Department to leaving the dealership, I felt like I was inconveniencing the staff by bringing my vehicle there. I recently brought in my Jeep after thinking I had a transmission or electrical issue. When I dropped off my car, the dealership conveniently didn’t have any loaner cars – understandable due to how busy they were. To supplement that, I was given no direction on which rental companies the dealership worked with or where the nearest one was. I was informed that I could pay out of pocket with a rental company, but that I would not be reimbursed until the work was completed on my vehicle. Long story short, the Service Advisor calls me to inform me that a myriad of problems existed that I was obviously unaware of and…you guessed it…none of it was covered under the Mopar Maximum Care Unlimited Warranty. I was told by the Service Advisor that I needed to replace the spark plugs & boots, receive fuel injection service (unnecessary), and desperately needed PCM / TCM updates (covered by the warranty). I was looking at close to $1,000 before taxes and any other additional fees they could tack on. I ended up declining the work and taking my Jeep to a different dealership that understands how the warranty works and wasn’t trying to empty my pocket during a pandemic that has already significantly affected people financially. The icing on the cake was when I inquired about any pending recalls and was told that they didn’t “think” any active recalls existed. Needless to say, I won’t be going back to Naperville Chrysler-Jeep-Dodge-Ram. I ended up paying $240 for a 5-day rental and another $150 for diagnostics to tell me how much work wasn’t covered under the warranty. Oh, and I can’t forget to mention that I never received a follow-up customer service call for being a “valued customer” and a “10”. The Customer Relations Manager never called me and I left the experience having nothing positive to say. I’ll always stay in the Jeep Family, but I’ll never come back to this dealership. More