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Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Naperville, IL

4.2
252 Reviews

252 Reviews of Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

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April 15, 2021

Whenever my 2005 Chrysler 300 c needs service. I receive excellent service at Naperville Chrysler. My Car is always washed and i receive a text when my car is ready. More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland and Joe
Apr 16, 2021 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

We appreciate your kind review! We are very pleased that we were able to assist!

April 10, 2021

My Nitro is a special needs suv. LOL It likes to breakdown a lot. For the past few years Joe the service advisor has been there to help get it back on the road. Thanks Joe! Great service center! Ni More

by srb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Bennish
Apr 16, 2021 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

We appreciate your kind review! Thank you for mentioning our staff members who were able to help make your experience wonderful!

April 08, 2021

Not to thrilled, said they did things to the vehicle while in the phone but when I picked it up there was nothing noted and no one knew anything. Don’t really know if they even looked at the car. More

by Bill.mclaughlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
Apr 16, 2021 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

We are sorry that your experience did not match your expectations. We would like to make things right, however additional feedback is necessary. Please feel free to reach out to our General Manager for any further comments or concerns.

Apr 16, 2021 -

Bill.mclaughlin responded

If the GM would like to contact me thats fine.

March 28, 2021

Worse service I could ever experience the fact I stood in the store and saw 6 people seating around not helping no one never greeted for help nothing. I guess cause I’m black they didn’t want to help me but More

by zandrajanae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris manager
Mar 29, 2021 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please feel free to give us a call: (630) 505-8282

March 15, 2021

This is a very friendly service department. They do not try to up sell you at all. They do quality work. Very satisfied with this dealership!! More

by Silver Bullet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Pickell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bennish
Mar 29, 2021 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

Providing a positive experience is our top priority. We appreciate your kind review!

March 14, 2021

Very friendly, kept me up to date, and every bit of work was approved by me first! The keep came back to me spotless. Great job cleaning! More

by ejreinhartJackson5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Foland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pickell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Olson, Jim "Ski" Szatkowski
Mar 29, 2021 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

Thank you for choosing Naperville CJDR! Your business means a lot to us.

March 14, 2021

I had a recall service done & they were faster than they said it would be done & everyone was very friendly. I Love the fact that every time I get service done they wash my Jeep for me!!! More

by denisecalabrese22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Foland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pickell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Olson, Jim "Ski" Szatkowski
Mar 29, 2021 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

Thank you for choosing Naperville CJDR! We look forward to assisting you in the future.

March 09, 2021

Very good service high costs very professional and friendly would recommend bro others. I like the online scheduler. Wait time was good. Waiting area was also good More

by Dr J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Mar 10, 2021 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

Thank you for choosing Naperville CJDR! Your business means a lot to us.

March 07, 2021

I will always go here!! I come to Naperville dodge from lake county, Illinois. I would probably come across the country because I know the job will get done right there! More

by joel_2011shop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Bennish- trustworthy
Mar 10, 2021 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

Providing a positive experience is our top priority. Thank you for the review. We really appreciate it!

March 06, 2021

Worked with Jim “Ski” and bought 2 vehicles Ski was patient, knowledgeable and very friendly snd easy to work with/. A great experience all around More

by Rsejnost
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim "Ski" Szatkowski
Mar 10, 2021 -

Castle Chrysler Dodge Jeep RAM of Naperville responded

We appreciate your kind review! Thank you for mentioning our staff members who were able to help make your experience wonderful!

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