Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Great service. Very reliable. Clean waiting room very polite people polite people More

I sat over 15 minutes in express lane waiting on help I got out of the car man walked over to help looked annoyed that he had to come help maybe it wasn’t his job but not my problem I shouldn’t have to exp got out of the car man walked over to help looked annoyed that he had to come help maybe it wasn’t his job but not my problem I shouldn’t have to experience that anyhow I asked for synthetic oil change presented coupon he asked was I sure because I’d generally need to continue getting synthetic rather then blend I said yes but for future reference if I would like to go back to synthetic blend do I need to tell the person doing the next oil change that I have synthetic oil in the car currently or anything as such and I didn’t get a for sure answer a lot of answers were unclear. I just wanted to make sure it wasn’t like gas when you use premium generally you should use as much of the premium gas first before going back to unleaded etc. the gentleman that told my my car was ready was very nice and informative on other subjects. anyway that was my detailed experience. You do what you please with it. More

Everything was fast I had no problem with PAM, I just needed to make a second key. Arrived on Saturday and everything was done very quickly. Thanks for the quickness. high quality needed to make a second key. Arrived on Saturday and everything was done very quickly. Thanks for the quickness. high quality More

SKI , was great to work with he. made sure things where done in a timely fashtion and made sure I was well informed. I dread car shopping and he made it a pleasant experience . I will definitely recumbent done in a timely fashtion and made sure I was well informed. I dread car shopping and he made it a pleasant experience . I will definitely recumbent him to my friends. More

Work not done on vehicle during first visit. Have to come back! Waited while keys were found. Jeep not washed as promised. Service Manager not around! to talk to or too busy. Wasn’t even offered some kind of back! Waited while keys were found. Jeep not washed as promised. Service Manager not around! to talk to or too busy. Wasn’t even offered some kind of amends for all my troubles! More

Great service and j service advisor Joe Bennish was the best to work with ! I continue to use this dealership for all my service needs . best to work with ! I continue to use this dealership for all my service needs . More

Communication was terrible, work was incomplete only concern was for the high value portion of of our work order which centered around pollution controls costing a small fortune! No oil change as reques concern was for the high value portion of of our work order which centered around pollution controls costing a small fortune! No oil change as requested, did not check the AC as requested. Very dissatisfied. More

Service dept. Thank you for taking care of my issues, on a scale 1 to 10 you guys are a 10 outstanding , they definitely put customers first. a scale 1 to 10 you guys are a 10 outstanding , they definitely put customers first. More

The work they did was done correctly however their communication was lacking. My car was in fir warranty work and it took five days for them to confirm the extended warranty was approved. When I perso communication was lacking. My car was in fir warranty work and it took five days for them to confirm the extended warranty was approved. When I personally went into the dealership Saturday to check on my car the service rep was off. Another rep told me he couldn’t help. I call the warranty place the sam Saturday and was advised they were waiting for more information from the dealership. It was a run-a-round from the start, More

The service was excellent and faster, and my jeep very clean at the end i recommend other people becausr you don’t wait too much🤗 clean at the end i recommend other people becausr you don’t wait too much🤗 More