Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

I brought my vehicle in for an oil pressure code and a cooling fan code a full day later I initiated a call and they told me that I needed a transmission service and a transmission pan that was leaking. A cooling fan code a full day later I initiated a call and they told me that I needed a transmission service and a transmission pan that was leaking. And they couldn’t diagnose the electrical codes until the transmission issue was addressed. I told them that I had DuPage Transmission service the transmission 2000 miles ago. And it never left any drips on my driveway. Then he agreed to check the other issues. I did not have them perform any service. I will be taking it elsewhere. More

Nobody met me when I first drove car into dealer. I asked for synthetic oil and they serviced car with regular motor oil. asked for synthetic oil and they serviced car with regular motor oil. More

Our car had all the items worked on in a timely matter. It was returned to us very clean. Thanks we will be back again. Has the new type of airbag been installed ? I thought there were two recalls on air It was returned to us very clean. Thanks we will be back again. Has the new type of airbag been installed ? I thought there were two recalls on airbags only one the emblem was looked? More

Imagine your vehicle serviced and returned with yellow jacket bee's flying in the vehicle. Imagine letting 3 or 4 bees out, then imagine having to pick up your family only to return finding another 3 or 4 jacket bee's flying in the vehicle. Imagine letting 3 or 4 bees out, then imagine having to pick up your family only to return finding another 3 or 4 bees in the vehicle. After seeing the first set of bees pulling out of the dealership I returned and more showed up after turning off the cold air. Then imagine Barry the Director joking about it as if no big deal. After talking with the Director I walked away from the clownish behavior. Barry was unprofessional and offered no support for the problem. This is unacceptable at the service level and recommend others stay away from Naperville CJDR. More

Roland is one of the best to work with. Only reason I drive out to this dealership. He is quick and always make you feel comfortable. drive out to this dealership. He is quick and always make you feel comfortable. More

This was my first visit to this dealership. Everything went very smooth and on time. Service provided was as expected. I had an inspection done on a used vehicle I was going to purchase. The inspection ga went very smooth and on time. Service provided was as expected. I had an inspection done on a used vehicle I was going to purchase. The inspection gave me piece of mind before my purchase. More

Got my vehicle in right away and performed the service in a timely manner. After the service, John took the time to explain the work completed a timely manner. After the service, John took the time to explain the work completed More

I have been going to the dealership for years and can honestly say it provides the worse customer service of any dealer that I have gone too! Moreover, I didn’t think it could worse but since the last s honestly say it provides the worse customer service of any dealer that I have gone too! Moreover, I didn’t think it could worse but since the last service manager left (McCay) it has gotten worse. Advise all to stear clear and buy and purchase elsewhere! More

Mark Pleasant has been my service advisor and has been excellent! Always professional and efficient! It’s been a pleasure working with him each time. excellent! Always professional and efficient! It’s been a pleasure working with him each time. More

Mark ,was very helpful, we received undated txt Now waiting for a call from CDJR to tell us when radio/nav is ready to install. waiting for a call from CDJR to tell us when radio/nav is ready to install. More