Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

We had the best experience at Castle Chrysler Dodge, Jeep, Ram of Naperville. They know how to treat people and were by far the most courteous dealership that we have every had to deal with. Their servi Jeep, Ram of Naperville. They know how to treat people and were by far the most courteous dealership that we have every had to deal with. Their service department was phenomenal. They care about customer service and are very professional in how they service your vehicle. We could not have been happier and will definitely purchase our next Chrysler product from them just because of the way they treat their customers. A+++ rating from us. More

Castle team is amazing! They were prompt and professional. I loved that they kept me informed during the process and even went extra mile with a great car wash. I will be go They were prompt and professional. I loved that they kept me informed during the process and even went extra mile with a great car wash. I will be going back to them for all my jeep needs More

Joe was super responsive and took great care of me as usual. Joe is always able to get me in for service when it works best for me and always explains everything well. Joe is a guy that I can always tru usual. Joe is always able to get me in for service when it works best for me and always explains everything well. Joe is a guy that I can always trust! More

Came in for check engine light. Diagnosis the issue and also found a leaking radiator during inspection. All was covered under extended warranty. Thank you for great service. Diagnosis the issue and also found a leaking radiator during inspection. All was covered under extended warranty. Thank you for great service. More

Had brought my 2007 Dodge Nitro in for service. Met with Joe Bennish (Service Advisor) great experience. Had Jerry the mechanic do the repairs on my vehicle. Told me wat was wrong. Gave me the appr Met with Joe Bennish (Service Advisor) great experience. Had Jerry the mechanic do the repairs on my vehicle. Told me wat was wrong. Gave me the approximate cost. The time line which(He had me take the care home and bring back after parts were ordered) was two days. I waited for repairs to be done at the dealership. The cost and expectation was warranted so the service was a great experience. Thank you great job. More

The dealership is always where I get my service done. The recommendations for service needing to be done is spot on. I've been coming to this dealership for years for my mom's jeep and now my own. Even w The recommendations for service needing to be done is spot on. I've been coming to this dealership for years for my mom's jeep and now my own. Even with a new owner the service hasn't changed More

This may be the worst service center of any car dealership I've ever visited in 40 years as a driver. I've owned Honda, Volkswagen, Infiniti, BMW, Acura, Chevy, here and on the East coast. I will t dealership I've ever visited in 40 years as a driver. I've owned Honda, Volkswagen, Infiniti, BMW, Acura, Chevy, here and on the East coast. I will tell you this place is the worst. Every time I go you pull in and people ignore you. You just awkwardly stand there waiting for someone to take care of you. They make you feel like you're putting them out. Then it's two hours for a "quick service" oil change and of course they come up with ten other things your car with 20,000 miles needs. The only reason I go here is it proximity to my house and I will tell you this place is bad enough that when my lease is up on my Ram I will never again purchase another CDJR vehicle just to avoid the misery that is visiting this service department. More

New ownership. Went downhill quickly. Will be looking for a new dealership. Good people are gone. Corporate crap. Went downhill quickly. Will be looking for a new dealership. Good people are gone. Corporate crap. More

Took my car In and after keeping it for 7 hours remembered they don’t fix the roofs on the 2011 jeeps ( even tho I specifically asked 2 : different service people) before I dropped it off~ took of remembered they don’t fix the roofs on the 2011 jeeps ( even tho I specifically asked 2 : different service people) before I dropped it off~ took off work and had my neighbor pick me up at the dealer and waited all day ~ only to get a call a 3 pm saying “ we can’t fix those anymore) More

Unorganized. Charged me an $18 “supply fee” to program a new key fob on top of $94 labor charge. Scam. what “shop supplies” were needed to program a key fob? Charged me an $18 “supply fee” to program a new key fob on top of $94 labor charge. Scam. what “shop supplies” were needed to program a key fob? More